We are looking for an experienced Business Systems Analyst to join our team on a long-term contract basis. In this role, you will play a key part in analyzing, documenting, and optimizing business processes while collaborating with stakeholders to deliver effective solutions. This position is based in Cincinnati, Ohio.<br><br>Responsibilities:<br>• Gather and analyze business requirements to ensure alignment with organizational goals.<br>• Develop detailed Business Requirement Documents (BRDs) to capture system and process needs.<br>• Collaborate with cross-functional teams to design and implement solutions that meet business objectives.<br>• Facilitate Agile Scrum ceremonies, including sprint planning and retrospectives, to drive project success.<br>• Identify and resolve system-related issues to enhance operational efficiency.<br>• Conduct gap analysis to identify areas for improvement and recommend actionable solutions.<br>• Provide clear and concise documentation to support system changes and process enhancements.<br>• Act as a liaison between business stakeholders and technical teams to ensure seamless communication.<br>• Monitor project milestones and deliverables to ensure timely completion.<br>• Stay updated on industry trends and best practices to continuously improve business systems.
We are looking for an experienced Business Systems Analyst to join our team on a long-term contract basis. Based in Lexington, Kentucky, this role offers a hybrid work environment with 2–3 days onsite preferred, though remote work may be considered for candidates meeting all requirements. This position is focused on execution, requiring hands-on involvement in system integrations, vendor coordination, and technical workflows to meet business needs effectively.<br><br>Responsibilities:<br>• Collaborate with internal teams to gather and translate business requirements into actionable technical solutions.<br>• Support the implementation of workforce and recruiting tools, ensuring seamless integration with custom systems.<br>• Assist in the selection and deployment of a new Product Information Management solution, integrating it with existing systems.<br>• Manage ongoing system support, including Zendesk and custom legacy systems, to optimize technical workflows.<br>• Coordinate with vendors to facilitate system integrations and address technical challenges.<br>• Develop and maintain technical documentation, including Business Requirement Documents (BRDs).<br>• Ensure successful data transfers, API mappings, and workflow integrations.<br>• Work within mixed project methodologies, including Agile and Waterfall, to deliver integration-focused outcomes.<br>• Act as a liaison between technical teams, vendors, and business stakeholders to ensure alignment and clarity.<br>• Troubleshoot and resolve system issues to maintain operational efficiency.
We are looking for a skilled Business Systems Analyst to join our team and contribute to a long-term contract position based in Elyria, Ohio. This role will focus on analyzing and documenting business processes, supporting system modernization initiatives, and ensuring seamless integration between legacy systems and updated platforms. If you have a strong background in process-driven industries and enjoy bridging the gap between technical and business teams, we encourage you to apply.<br><br>Responsibilities:<br>• Evaluate and document current business workflows and processes, ensuring clarity and accuracy.<br>• Support the transition from AS400 systems to modern Windows Server environments, maintaining process continuity.<br>• Analyze functionality and usage of AS400/green screen applications, providing detailed documentation.<br>• Collaborate with technical teams to align business needs with system capabilities.<br>• Work closely with stakeholders to gather requirements and develop comprehensive functional documentation.<br>• Ensure consistency in legacy green screen interfaces while facilitating modernization efforts.<br>• Identify opportunities for process improvements and recommend actionable solutions.<br>• Provide expertise during system migrations and upgrades to minimize disruptions.<br>• Serve as a liaison between business and technical teams to ensure effective communication and alignment.
<p>We are in search of a proficient Business Systems Analyst to join our team in the insurance industry. The position is based in Central, New Jersey. In this role, you will be expected to collaborate with various teams and stakeholders, analyze and document requirements, and provide ongoing support for implemented systems.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Engage with business stakeholders to collect, scrutinize, and document requirements.</p><p>• Convert business requirements into comprehensive functional and technical specifications.</p><p>• Collaborate intensely with development, QA, and IT teams to guarantee the successful execution of technology solutions.</p><p>• Conduct data analysis to spot trends and offer actionable insights.</p><p>• Lead workshops, meetings, and discussions to ensure project alignment.</p><p>• Create and uphold project documentation, including business requirements, process flows, and user stories.</p><p>• Support User Acceptance Testing and offer continuous support for systems in use.</p><p>• Use business analysis tools such as Atlassian Jira and Confluence effectively.</p><p>• Apply Agile and Scrum methodologies in project management.</p><p>• Conduct business process modeling and data analysis.</p><p>• Leverage proficiency in SQL and data analysis tools.</p><p>• Understand and apply insurance processes, terminology, and regulations.</p>
The Business Systems Analyst will be responsible for application support, automation workflow design, change management, system administration, and project management. Individuals accepting this role will be asked to be the primary subject matter expert and product owner for our core ERP system which runs on the IBM iSeries platform utilizing DB2 and RPGILE programming language. In addition, is responsible for overseeing and actively engaged in designing, building, and maintaining the entire environment for this core ERP application working with the overseeing multiple vendor partners who provide remote managed services to maintain the iSeries and ERP application. Communication at all levels of the organization is required.
We are looking for a skilled Business Systems Analyst to join our team on a contract basis in Pittsburgh, Pennsylvania. In this role, you will play a key part in improving data integration processes and bridging gaps between existing systems and advanced reporting tools. Your expertise will be essential in ensuring data accuracy and accessibility as the organization prepares for future system upgrades.<br><br>Responsibilities:<br>• Analyze existing business systems and processes to identify areas for improvement in data integration and accessibility.<br>• Collaborate with stakeholders to gather requirements and develop effective solutions using business intelligence tools.<br>• Facilitate the transition between legacy systems and modern platforms, ensuring seamless integration and accurate data transfer.<br>• Develop detailed Business Requirement Documents (BRDs) to capture technical and functional needs.<br>• Utilize Power BI and other reporting tools to create insightful dashboards and visualizations.<br>• Implement agile methodologies to streamline project execution and enhance collaboration.<br>• Provide recommendations and strategies to optimize data workflows and reporting capabilities.<br>• Serve as a liaison between technical teams and business units to ensure alignment and understanding.<br>• Conduct regular assessments to monitor system performance and address any gaps or inefficiencies.
<p>We are looking for a skilled Business Systems Analyst in Syracuse, New York. This role involves bridging the gap between technology and business operations, ensuring that our systems are optimized to meet organizational goals. The ideal candidate will take a hands-on approach to system management while driving strategic improvements.</p><p><br></p><p>Responsibilities:</p><p>• Lead the planning, implementation, and maintenance of business systems, ensuring they align with the company’s objectives.</p><p>• Act as the liaison between technical teams and business users to ensure seamless communication and understanding.</p><p>• Oversee the integration of EDI and ERP systems and other platforms.</p><p>• Evaluate and implement enhancements to ERP System.</p><p>• Ensure compliance with industry standards and best practices in system management.</p>
We are looking for a skilled Business Systems Analyst to join our team on a long-term contract basis in Independence, Ohio. In this role, you will provide essential support for the Voyager software system, ensuring seamless user experiences and delivering solutions to technical challenges. This position offers an opportunity to collaborate with experienced specialists and contribute to the continuous improvement of product functionality.<br><br>Responsibilities:<br>• Provide technical assistance to users by diagnosing and resolving issues related to the Voyager software system.<br>• Guide users in effectively utilizing product features and functionalities to meet their needs.<br>• Facilitate the onboarding process for new users, ensuring they are equipped to use the software efficiently.<br>• Maintain detailed documentation of user interactions, reported issues, and resolutions to build a knowledge base.<br>• Collaborate with development teams to address software bugs and suggest improvements based on user feedback.<br>• Conduct training sessions to educate users on system features and best practices.<br>• Perform quality assurance testing to ensure software reliability and identify areas for enhancement.<br>• Act as a liaison between users and technical teams to streamline communication and problem-solving.<br>• Share insights and feedback from users to support continuous product development.<br>• Monitor system performance and provide proactive solutions to potential issues.
<p>We’re looking for a seasoned Senior Business Systems Analyst who excels at bridging the gap between business needs and technology solutions. This role is ideal for someone who thrives in both Agile and Waterfall environments and can translate complex requirements into clear, actionable deliverables. You’ll serve as a strategic partner to business units, guiding them through the discovery and documentation process while ensuring solutions are aligned with organizational goals.</p><p>This is a high-impact role involving critical projects, complex problem-solving, and mentorship of other analysts.</p><p><br></p><p>What You’ll Do</p><ul><li>Build Strategic Relationships: Partner with business and IT teams to align technology initiatives with business objectives.</li><li>Drive Requirements Gathering: Lead efforts to capture and document business needs, ensuring clarity and completeness.</li><li>Facilitate Communication: Act as a liaison between stakeholders, promoting transparency and collaboration throughout the project lifecycle.</li><li>Deliver Clear Documentation: Produce concise, user-friendly requirements and process documentation to support design, development, and testing.</li><li>Lead Project Efforts: Provide guidance and leadership from initiation through delivery, ensuring solutions meet business expectations.</li><li>Support Testing & Validation: Collaborate with business partners to develop and execute UAT plans and validate requirements.</li><li>Champion Process Improvement: Analyze current workflows and identify opportunities for optimization using industry-standard tools and methodologies.</li><li>Ensure SDLC Compliance: Work within established software development lifecycle frameworks to support project execution.</li></ul><p>Key Deliverables</p><ul><li>User Stories & Flows</li><li>Acceptance Criteria</li><li>Process Diagrams & Workflows</li><li>Functional & Non-Functional Requirements</li><li>Business Rules & Data Definitions</li><li>Data Mapping & Transformation Documentation</li><li>UAT Plans & Execution Support</li><li>Requirements Traceability & Baselines</li><li>Business Cases, RFIs, RFPs, and Scope Documents</li></ul>
<p>We are looking for a detail-oriented Entry-Level Business Systems Analyst to join our team on a contract to hire basis 100% remote. The ideal candidate will act as a bridge between business stakeholders and technical teams, ensuring that business needs are clearly understood and articulated. This role requires a strong understanding of software development methodologies, including Agile and Waterfall, as well as excellent communication and analytical skills.</p><p><br></p><p>Responsibilities:</p><p>• Build collaborative relationships with business and IT teams to align technology solutions with business strategies.</p><p>• Facilitate the requirements discovery process and document business needs concisely for diverse audiences.</p><p>• Develop and maintain artifacts such as user stories, workflows, acceptance criteria, and traceability matrices.</p><p>• Collaborate with project teams to validate requirements through reviews and walkthroughs.</p><p>• Ensure the timely delivery of business requirements and artifacts throughout the software development lifecycle.</p><p>• Assist in creating and executing User Acceptance Testing plans to confirm solutions meet business needs.</p><p>• Identify opportunities for process improvement and create future-state process models using standard tools.</p><p>• Maintain open communication with stakeholders to assess customer satisfaction and clarify project requirements.</p><p>• Utilize techniques like process flow modeling and data mapping to support design, development, and QA processes.</p><p>• Provide leadership and expertise to ensure the successful implementation of solutions aligned with business expectations.</p>
<p>We are looking for a skilled Business Systems Analyst to enhance the efficiency and functionality of financial systems within our Salesforce platform. This role is crucial in ensuring seamless integration between finance operations and technology, while also providing training and support to end users. The successful candidate will bring expertise in financial workflows, hands-on Salesforce experience, and the ability to collaborate across departments.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the subject matter expert and administrator for Salesforce financial modules within the Salesforce platform.</p><p>• Create and maintain dashboards and tailored reports to support finance, membership, and leadership teams.</p><p>• Provide training and develop documentation to ensure effective use and adoption of the Salesforce system.</p><p>• Collaborate with finance and operations teams to gather requirements and streamline system workflows.</p><p>• Monitor system performance, perform data integrity checks, and address post-launch issues.</p><p>• Work with internal stakeholders and external vendors to configure system features that align with business objectives.</p><p>• Facilitate integration between Salesforce and other key systems, such as QuickBooks, to enhance operational efficiency.</p>
We are looking for an experienced Business Systems Analyst to join our team in West Des Moines, Iowa. This is a long-term contract position where you will play a pivotal role in analyzing, documenting, and translating business requirements into actionable solutions. The ideal candidate will have a strong background in business analysis, excellent communication skills, and the ability to collaborate effectively across teams to drive successful project outcomes.<br><br>Responsibilities:<br>• Conduct interviews and facilitate discussions with business and technology stakeholders to gather and clarify requirements.<br>• Translate business needs into detailed functional and technical documentation, ensuring alignment with project goals.<br>• Utilize business analysis techniques, such as process modeling, use cases, and user stories, to create comprehensive requirements.<br>• Identify opportunities for process improvement and propose innovative solutions to optimize workflows and systems.<br>• Collaborate with Quality Assurance teams to define testing strategies, develop traceability matrices, and coordinate User Acceptance Testing efforts.<br>• Support the creation of business cases and cost-benefit analyses to justify proposed solutions.<br>• Lead and document business process redesign initiatives, focusing on eliminating manual tasks and enhancing efficiency.<br>• Build and maintain strong relationships with stakeholders to ensure effective communication and alignment throughout the project lifecycle.<br>• Prepare and deliver clear, audience-specific presentations and documentation to stakeholders.<br>• Promote adaptability and provide guidance to team members navigating change management processes.
<p>We are looking for a detail-oriented remote Business Systems Analyst. In this role, you will work closely with cross-functional teams to analyze and optimize business processes, ensuring seamless alignment with organizational goals. Your expertise in tools such as Jira, Microsoft Office Suite, and Agile methodologies will be critical to delivering impactful solutions.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Develop and maintain expertise in assigned products and business areas</li><li>Analyze data from various sources to provide recommendations and resolve issues</li><li>Lead requirement gathering and documentation with business partners</li><li>Collaborate with technical teams and vendors on solution components (e.g., integrations, extensions)</li><li>Design and configure enterprise applications</li><li>Lead or assist with testing planning and execution</li><li>Support system deployment and migration activities</li><li>Provide ongoing system administration and support</li><li>Serve as a subject matter expert in communications with IT, leadership, vendors, and other stakeholders</li></ul>
<p>We are looking for a skilled Sr. Business Systems Analyst to join our team in Southern California. In this long-term contract position, you will play a pivotal role in analyzing business requirements and driving the successful completion of various technical projects. The role requires onsite work four days/week.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with project managers and team leads to define and execute units of work, ranging from small enhancements to large-scale projects.</p><p>• Analyze business requirements and transform them into functional and detailed designs, ensuring alignment with project goals.</p><p>• Develop architectural solutions that meet application requirements while adhering to technology standards.</p><p>• Lead and conduct testing phases, including unit testing, integration testing, system testing, and user acceptance testing.</p><p>• Document processes, designs, and implementations to ensure clarity and accuracy throughout the project lifecycle.</p><p>• Provide regular status updates to project managers and team leads, ensuring transparency in project progress.</p><p>• Assist in the implementation and warranty phases of projects, ensuring smooth transitions and operational readiness.</p><p>• Collaborate across multiple disciplines to align technology strategies, standards, and roadmaps.</p><p>• Apply knowledge of Waterfall and Agile methodologies to optimize project workflows and outcomes.</p>
We are looking for an experienced Business Systems Analyst to join our team in Schnecksville, Pennsylvania. This role focuses on designing, implementing, and optimizing information systems to support organizational operations and goals. The ideal candidate will bring strong analytical skills, technical expertise, and a collaborative mindset to streamline processes and enhance system functionality.<br><br>Responsibilities:<br>• Manage user access, permissions, and configurations within enterprise systems to maintain security and operational standards.<br>• Develop and oversee automated workflows to reduce manual processes across HR, Finance, and Compliance departments.<br>• Maintain and troubleshoot data integrations between internal systems and external platforms, ensuring seamless functionality.<br>• Design, develop, and optimize databases to support business operations while upholding data integrity and security.<br>• Configure document management systems and digital workflows to facilitate streamlined approval processes and secure document storage.<br>• Provide technical support for budgeting and financial reporting systems, including creating dashboards and real-time data integrations.<br>• Generate insightful reports and analytics using tools like Power BI and Spreadsheet Server to guide decision-making.<br>• Administer and develop SharePoint environments to enhance collaboration, documentation, and communication across teams.<br>• Train end-users, maintain system documentation, and collaborate with stakeholders to implement technology improvements.<br>• Ensure compliance with security protocols and support audits by providing necessary documentation and system data access.
<p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p> </p>
<p><strong>Technical Systems Analyst (SAP)</strong></p><p><br></p><p>Robert Half is seeking a Technical Systems Analyst with experience in SAP implementations and integrations with the SD module. This role focuses on programming, system configuration, and integration within the SAP ERP environment. The analyst will assist with building applications, developing interfaces, maintaining documentation, and collaborating with business leaders to troubleshoot and resolve issues.</p><p><br></p><p><strong>This is a Direct/Permanent Hire role that will require a Hybrid work schedule in Milwaukee.</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Address and resolve user problems in the SAP environment</li><li>Manage user requests through Solman, including resolution, communication, and updating tracking systems to report statistics</li><li>Participate in review meetings and share knowledge of lessons learned or best practices</li><li>Provide training on SAP functions and company-specific rules</li><li>Support master data management, including mass updates, quality checks, and emergency adjustments</li><li>Review and resolve user authorization issues, create or modify roles as needed, and suggest improvements</li><li>Maintain and update technical documentation and user manuals</li><li>Ensure compliance with project solutions and contribute to continuous system improvements</li><li>Perform system configurations and setups</li><li>Cross-train with other SAP CC Analysts</li><li>Support system changes, including upgrades, new module implementations, and integration with external systems</li><li>Complete additional tasks as assigned</li></ul><p><br></p>
<p>We are looking for a skilled Systems Business Analyst to join our client's team on a Contract-to-Permanent basis in Prattville, Alabama. In this role, you will collaborate closely with business stakeholders to gather and analyze requirements, ensuring the successful implementation of technical solutions. Seeking someone with strong project management skills and customer relations background. Ideal candidates will bring a strong background in financial services. </p><p><br></p><p>Responsibilities:</p><p>• Collaborate with business stakeholders to identify and document system requirements and business needs.</p><p>• Act as a liaison between technical teams and business owners to ensure alignment on project goals.</p><p>• Develop comprehensive Business Requirement Documents (BRDs) to guide project execution.</p><p>• Analyze existing application architectures and recommend improvements to enhance efficiency.</p><p>• Facilitate Agile Scrum ceremonies and track progress to meet project timelines.</p><p>• Conduct technical assessments to ensure systems meet business objectives.</p><p>• Provide basic project management support, including task prioritization and progress tracking.</p><p>• Assist in the implementation of system updates and new applications.</p><p>• Ensure clear communication and documentation throughout the project lifecycle.</p><p>• Support the planning and coordination of system-related initiatives within the financial services sector.</p>
<p>We are offering an employment opportunity for a Systems Analyst, located in Jacksonville, Florida. As a Systems Analyst, you will play a crucial role in gathering information from various sources, analyzing this data to make informed decisions. You will also be responsible for maintaining and troubleshooting our PeopleSoft application, collaborating closely with our team and business function users. </p><p><br></p><p>Responsibilities</p><p>• Gather and analyze information from multiple sources to aid decision-making processes</p><p>• Utilize standard IS methodologies in designing solutions for business needs within a defined scope</p><p>• Provide production support for PeopleSoft customers, involving maintenance and development of application modules and interfaces</p><p>• Enhance, fix, and customize our PeopleSoft application using PeopleTools and other development tools</p><p>• Work directly with end users to understand requirements, designing technical solutions that align with business needs and application architecture</p><p>• Collaborate closely with management or senior analysts to ensure alignment with departmental practices</p><p>• Maintain strong written and oral communication skills and utilize them in working with business functional users to comprehend business requirements for system development and modifications</p><p>• Perform report development for end users</p><p>• Maintain a focus on performance tuning and integration tools, utilization of application engine, SQR, component interface, application design and PeopleCode tools.</p>
We are looking for a skilled Systems Analyst to join our team on a long-term contract basis in Philadelphia, Pennsylvania. This role offers the opportunity to contribute to critical healthcare technology initiatives, ensuring robust system functionality and seamless integration. The ideal candidate will bring a strong analytical mindset and technical expertise to support various system-related projects.<br><br>Responsibilities:<br>• Analyze and document business requirements to ensure alignment with organizational goals and project objectives.<br>• Collaborate with stakeholders to design and implement system changes and enhancements.<br>• Perform system analysis to identify areas for improvement and propose effective solutions.<br>• Manage and maintain Active Directory environments, ensuring security and access control.<br>• Conduct user acceptance testing (UAT) to validate system functionality and performance.<br>• Support Microsoft SQL Server configurations and database management.<br>• Provide technical expertise in IBM systems and related technologies.<br>• Create and maintain detailed documentation for system processes and workflows.<br>• Coordinate with cross-functional teams to ensure timely delivery of project milestones.
<p>We are looking for a skilled Salesforce Systems Analyst to join our team in Woodbury Minnesota. In this role, you will bridge the gap between technical expertise and business needs, ensuring seamless collaboration and effective system solutions. Your work will involve analyzing requirements, configuring Salesforce systems, and supporting organizational adoption of new functionalities.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with business stakeholders to gather, document, and refine business requirements.</p><p>• Evaluate functional requirements and contribute to the creation of business cases for system and process improvements.</p><p>• Oversee the complete software development lifecycle, including analysis, development, testing, deployment, and post-implementation support.</p><p>• Develop clear and detailed system specifications for change requests and new functionalities, ensuring efficient delivery by external developers.</p><p>• Test and validate new system developments to guarantee quality and alignment with business needs.</p><p>• Provide user support for Salesforce reports and dashboards, including access management through incident management tools like ServiceNow.</p><p>• Facilitate the adoption of Salesforce updates and enhancements across the organization.</p><p>• Ensure integration with other tools, such as Field Service, SightCall, and Butler PDF</p>
About the Role<br>The IT Systems Analyst plays a key role in shaping how employees interact with technology across the organization. This hybrid position combines systems analysis, technical support, user enablement, and service improvement to ensure IT solutions are reliable, user-friendly, and aligned with business needs.<br><br>In this role, you’ll collaborate with end users, IT colleagues, and business teams to optimize system performance, improve service delivery, and enhance the overall user experience. The ideal candidate brings a blend of technical expertise, problem-solving ability, project coordination, and strong communication skills.<br><br>Key Responsibilities<br><br>Business & Systems Liaison: Partner with stakeholders to identify challenges and translate them into technical or process improvements.<br><br>IT Training & Enablement: Design and deliver training programs that drive adoption of IT systems and improve efficiency.<br><br>Knowledge Management: Create user-facing documentation such as knowledge base articles, process guides, and training materials.<br><br>System & Service Analysis: Monitor ITSM data, system performance, and usage trends to identify recurring issues and opportunities for optimization.<br><br>Problem Management: Conduct root cause analysis and recommend long-term solutions for complex technical issues.<br><br>Continuous Improvement: Support service review processes and lead initiatives that improve usability, automation, and overall user satisfaction.<br><br>Requirements Gathering: Capture business requirements for new features, enhancements, and service offerings.<br><br>Change Enablement: Contribute to rollouts by preparing communication, training, and support resources.<br><br>System Testing & Validation: Assist in user acceptance testing (UAT) to ensure system changes align with business needs.<br><br>Technical Support: Provide tier 1 and 2 support for escalated issues, documenting and triaging as appropriate.<br><br>Vendor Coordination: Collaborate with third-party providers for system delivery, support, and infrastructure services.<br><br>IT Governance: Promote adherence to IT policies, standards, and best practices.<br><br>Project Participation: Engage in cross-functional IT initiatives, representing the end-user perspective.<br><br>Qualifications<br><br>Bachelor’s degree in a technology-related field, or equivalent experience.<br><br>5+ years in IT systems analysis, technical support, service delivery, or vendor management.<br><br>Strong ability to translate technical issues into business-focused solutions.<br><br>Proven track record designing and delivering IT training.<br><br>Experience driving process improvements or service optimization.<br><br>Familiarity with ITSM tools (e.g., ServiceNow, Jira, Zendesk, Freshservice).<br><br>Hands-on experience with:<br><br>Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)<br><br>Identity & access management (Active Directory, Microsoft Entra ID)<br><br>Device lifecycle/endpoint management (Intune, Autopilot)<br><br>Network monitoring and troubleshooting (e.g., Cisco, SolarWinds)<br><br>Contact center platforms (e.g., Genesys, Five9, 8x8, NICE inContact)<br><br>Strong interpersonal and communication skills; comfortable working with both technical and non-technical stakeholders.<br><br>Excellent documentation and reporting skills.<br><br>ITIL certification (v3 or v4) preferred.<br><br>Microsoft 365 or similar technical certifications a plus.
We are looking for an experienced Systems Analyst to join our team in Northbrook, Illinois. This role focuses on delivering advanced technical solutions and support for both clients and internal teams, ensuring seamless deployment and functionality of critical systems. If you have a strong background in system analysis and technical configuration, this opportunity offers a dynamic environment to apply your expertise.<br><br>Responsibilities:<br>• Provide technical consultation and support to clients and internal teams, ensuring the successful deployment and operation of key applications.<br>• Configure and implement client-facing systems such as PrismHR, TimeClock Plus, and TimeCo to meet organizational and client needs.<br>• Collaborate with operational and implementation teams to maintain high standards of system quality and performance.<br>• Analyze business requirements and translate them into technical specifications to guide system development and improvements.<br>• Manage system access and security settings using Active Directory to ensure compliance and data protection.<br>• Utilize Microsoft SQL Server for database management and troubleshooting to optimize system functionality.<br>• Create and maintain detailed documentation, including Business Requirement Documents, to support project clarity and alignment.<br>• Conduct training sessions for clients and teams to enhance understanding and efficient use of deployed systems.<br>• Perform regular system analysis to identify opportunities for improvement and resolve technical issues.<br>• Partner with IBM technologies to support integration and deliver robust solutions.
We are seeking a diligent Systems Analyst I within the Financial Services industry, to be based in NEW YORK, New York, United States. This role involves the utilization of your extensive skills in Workday, Workday Financial Management, Workday Studio, SQL, Snowflake, and Qlik Sense, to support our team in maintaining and enhancing our financial systems. <br><br>Responsibilities:<br><br>• Take on the role of subject matter expert for Workday Financials, including its integrations with internal and third-party systems.<br>• Work closely with business stakeholders to understand, analyze, and document business requirements, translating these into functional and technical specifications.<br>• Contribute significantly to the delivery of IT development services, ensuring alignment with the company's objectives and compliance standards.<br>• Handle technical administration tasks for Workday, including Workday Studio integrations, data loads, troubleshooting, and scheduled tasks.<br>• Design and implement test plans to ensure systems meet specified requirements and perform as expected.<br>• Develop and maintain documentation for system configurations, processes, and procedures.<br>• Monitor and troubleshoot job scheduling issues, ensuring timely execution of critical processes.<br>• Create, modify, and support reports and dashboards using tools such as Snowflake, Crystal Reports, or QlikSense.<br>• Write and maintain complex SQL queries and scripts to support data analysis, integration, and reporting tasks.<br>• Collaborate with developers and architects to design solutions that are scalable, efficient, and compliant with IT best practices.<br>• Provide training, guidance, and mentorship to entry level analysts and business partners.
<p>We are looking for a skilled Systems Analyst to join our healthcare client in Columbus, Ohio. This role focuses on bridging clinical operations with technology to ensure seamless functionality and compliance of electronic medical records and other healthcare systems. The ideal candidate will excel in troubleshooting, system optimization, and training staff to enhance operational efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Lead the implementation, maintenance, and optimization of electronic medical records and other clinical applications.</p><p>• Assess existing workflows and recommend system enhancements to improve efficiency and ensure regulatory compliance.</p><p>• Investigate and resolve complex technical issues, collaborating with internal teams and external vendors as needed.</p><p>• Manage projects related to new system deployments, upgrades, and software enhancements.</p><p>• Provide comprehensive training and ongoing support to clinical staff across multiple care settings.</p><p>• Ensure accurate system documentation, perform table maintenance, and maintain robust data security protocols.</p><p>• Stay informed on emerging healthcare technology trends and relevant regulatory requirements.</p><p>• Facilitate communication between clinical and technical teams to align system functionalities with operational needs.</p>
