<p>We are looking for a skilled IT Support Technician to join our team in Albuquerque, New Mexico. The IT Support Technician is responsible for providing onsite and remote technical support to clients. This role focuses on first-response troubleshooting, hardware setup, basic networking tasks, and escalation to higher-tier engineers when necessary. The position requires strong customer service skills, attention to detail, and the ability to follow established procedures and documentation.</p><p><br></p><p><strong>Primary Responsibilities</strong></p><ul><li>Provide <strong>onsite technical support</strong> for client locations during normal business hours</li><li>Perform<strong> troubleshooting</strong> for desktops, laptops, printers, scanners, and peripherals</li><li>Assist with <strong>user account setup</strong>, password resets, and basic Microsoft 365 support</li><li>Install, replace, and configure <strong>workstations, monitors, docking stations, and basic network equipment</strong></li><li>Perform <strong>basic network checks</strong> (connectivity, cabling, patch panels, switch ports)</li><li>Document all work clearly in the ticketing system, including time entries and resolution notes</li><li>Follow escalation procedures for issues requiring Level 3 support</li><li>Maintain professional appearance and communication when interacting with clients</li><li>Adhere to company security, compliance, and safety policies at all times</li><li>Assist with workstation deployments, upgrades, and refresh projects</li><li>Support basic VoIP phone setups and troubleshooting</li><li>Perform routine maintenance tasks as assigned</li><li>Assist senior technicians during larger onsite projects</li><li>Participate in ongoing training and skill development</li><li>Other duties as needed.</li></ul><p><strong>Career Progression</strong></p><p>This role is designed as a<strong> </strong>pathway into:</p><ul><li>Level 2 Field Technician</li><li>Help Desk Engineer</li><li>Systems / Network Engineer</li></ul><p>Advancement is based on performance, technical growth, and business needs.</p>
<p>Robert Half is seeking a Access Control / Low Voltage Technician for a rapidly expanding IT service provider. </p><p>The Access Control / Low-Voltage Technician who will be responsible for the installation, termination, testing, and support of electronic access control, video surveillance, and related low-voltage systems. </p><p>This role works closely with Project Managers, Engineers, and Field Supervisors to deliver high-quality, code-compliant installations in commercial, education, and enterprise environments.</p><p><br></p><p><br></p><p>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:</p><p>Installation & Field Work</p><p>•Install, terminate, and test low-voltage cabling (Cat5e/Cat6/Cat6A, composite, and specialty cabling)</p><p>•Install and support access control systems including:</p><p> o Door hardware, readers, REX devices, strikes, maglocks, and control panels</p><p> o Video surveillance cameras and related infrastructure</p><p>•Mount and install field devices per design drawings and manufacturer specifications</p><p>•Pull, dress, label, and secure cabling in ceilings, walls, conduits, and pathways</p><p>•Perform basic system validation and assist with commissioning and turn-up</p><p><br></p><p>Testing & Documentation</p><p>•Test cabling using approved testing equipment and document results</p><p>•Assist with as-built documentation, labeling, and close-out packages</p><p>•Report field changes or design conflicts to the Project Manager or Engineer</p><p>•Follow quality standards and installation best practices</p><p><br></p><p>Safety & Compliance</p><p>•Follow all company safety policies, job-site rules, and OSHA requirements</p><p>•Properly use PPE and tools at all times</p><p>•Comply with local codes, licensing requirements, and customer site policies</p><p>•Maintain a clean, organized, and professional job site</p><p><br></p><p>Collaboration & Professionalism</p><p>•Communicate effectively with Project Managers, Engineers, clients, and other trades</p><p>•Represent the company professionally while on customer sites</p><p>•Support team members and assist with training less-experienced technicians</p><p>•Participate in required safety and technical training programs</p><p><br></p><p>Other duties as needed </p>
<p>We are looking for an experienced IT Manager to lead a dynamic technical team and provide strategic technology consulting to clients in Albuquerque, New Mexico. This role combines team leadership, client engagement, and oversight of managed IT services to ensure optimal performance and alignment with business goals. The ideal candidate will drive operational excellence, foster strong client relationships, and guide the team toward proactive and innovative solutions.</p><p><br></p><p>Responsibilities:</p><p>• Build and mentor a high-performing technical team, fostering a culture of accountability and continuous improvement.</p><p>• Develop and implement clear processes and roles to ensure efficient service delivery and team alignment.</p><p>• Conduct regular one-on-one meetings, performance reviews, and development plans to support team growth.</p><p>• Lead strategic planning for clients, crafting technology roadmaps that align with their long-term business objectives.</p><p>• Conduct on-site client meetings, including business reviews and strategic discussions, to strengthen relationships and provide tailored solutions.</p><p>• Oversee the delivery of managed IT services, including infrastructure management, cloud solutions, cybersecurity, and support processes.</p><p>• Ensure adherence to best practices, security policies, and high standards for service quality and documentation.</p><p>• Manage vendor relationships, licensing renewals, and cost optimization to maximize operational efficiency.</p><p>• Collaborate with sales and operations teams to ensure clients receive consistent and impactful results.</p><p>• Travel periodically to support and align with team members and key clients, ensuring cohesive operations.</p><p>Other duties as needed</p>
