<p>We are looking for a skilled IT Support Technician to join our team in Albuquerque, New Mexico. The IT Support Technician is responsible for providing onsite and remote technical support to clients. This role focuses on first-response troubleshooting, hardware setup, basic networking tasks, and escalation to higher-tier engineers when necessary. The position requires strong customer service skills, attention to detail, and the ability to follow established procedures and documentation.</p><p><br></p><p><strong>Primary Responsibilities</strong></p><ul><li>Provide <strong>onsite technical support</strong> for client locations during normal business hours</li><li>Perform<strong> troubleshooting</strong> for desktops, laptops, printers, scanners, and peripherals</li><li>Assist with <strong>user account setup</strong>, password resets, and basic Microsoft 365 support</li><li>Install, replace, and configure <strong>workstations, monitors, docking stations, and basic network equipment</strong></li><li>Perform <strong>basic network checks</strong> (connectivity, cabling, patch panels, switch ports)</li><li>Document all work clearly in the ticketing system, including time entries and resolution notes</li><li>Follow escalation procedures for issues requiring Level 3 support</li><li>Maintain professional appearance and communication when interacting with clients</li><li>Adhere to company security, compliance, and safety policies at all times</li><li>Assist with workstation deployments, upgrades, and refresh projects</li><li>Support basic VoIP phone setups and troubleshooting</li><li>Perform routine maintenance tasks as assigned</li><li>Assist senior technicians during larger onsite projects</li><li>Participate in ongoing training and skill development</li><li>Other duties as needed.</li></ul><p><strong>Career Progression</strong></p><p>This role is designed as a<strong> </strong>pathway into:</p><ul><li>Level 2 Field Technician</li><li>Help Desk Engineer</li><li>Systems / Network Engineer</li></ul><p>Advancement is based on performance, technical growth, and business needs.</p>
