<p>We are looking for a dedicated Customer Service Representative to join our clien'ts team in Pittsfield, Massachusetts. In this role, you will provide exceptional support to customers by addressing inquiries, resolving issues, and ensuring satisfaction. This is a Contract position with the potential for long-term employment, offering an excellent opportunity to grow within the financial services industry.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls professionally, addressing customer questions and concerns with efficiency.</p><p>• Provide accurate information regarding products and services to meet customer needs.</p><p>• Resolve customer issues promptly, ensuring a positive experience.</p><p>• Record and update customer details and interactions in the system.</p><p>• Process orders and manage requests with a high degree of accuracy.</p><p>• Collaborate with team members to ensure seamless service delivery.</p><p>• Maintain a thorough understanding of company policies and procedures to assist customers effectively.</p><p>• Meet performance metrics and service standards set by the organization.</p><p>• Identify opportunities to enhance customer satisfaction and recommend improvements.</p><p>• Manage outbound calls as needed to follow up on inquiries or resolve pending issues.</p>
<p><strong>Inside Sales Representative</strong></p><p> 📍 <em>Location:</em> Pittsfield, MA (Fully Onsite)</p><p> 💵 <em>Compensation:</em> Up to $60,000 annually, depending on experience</p><p> 🕒 <em>Job Type:</em> Full-Time, Permanent</p><p> 🎁 <em>Benefits:</em> Comprehensive benefits package offered</p><p><br></p><p><strong>About the Role:</strong></p><p> We are seeking a highly motivated and experienced <strong>Inside Sales Representative</strong> to join our client's team in Pittsfield, MA. This role is fully onsite and will play a critical part in supporting their outside sales team, managing customer orders, coordinating projects, and ensuring seamless communication across departments.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Support the outside sales team with day-to-day operations and customer follow-ups</li><li>Receive and process incoming customer orders accurately and efficiently</li><li>Generate and manage work orders and assist with project coordination</li><li>Serve as a key point of contact for internal departments to ensure project accuracy and timely completion </li><li>Provide exceptional service to customers by phone and email</li><li>Maintain accurate records and documentation in CRM and ERP systems</li></ul><p> <strong>Qualifications:</strong></p><ul><li>2+ years of experience in an <strong>inside sales</strong> or <strong>customer service</strong> role, within a <strong>manufacturing, service, or distribution</strong> environment</li><li>Strong technical and computer skills</li><li>Excellent verbal and written communication skills</li><li>Ability to thrive in a <strong>fast-paced</strong>, deadline-driven environment</li><li>Strong organizational skills and attention to detail</li><li>Team player with a proactive and adaptable approach</li></ul><p>Please apply here today or email your resume to Daniele.Zavarella@roberthalf com!</p>
<p>Our client, a well-established insurance agency, is seeking a <strong>Personal Lines Manager</strong> to oversee and optimize their personal lines department. This is an exciting opportunity to join a dynamic team and make a significant impact on service standards, sales performance, and overall customer satisfaction.</p><p><br></p><p>For immediate consideration, please contact Carmen Warga in our Albany, NY office. </p><p><br></p><p><strong>About the Role</strong></p><p>As the <strong>Personal Lines Manager</strong>, you will play a key role in planning, organizing, and managing the agency’s personal lines operations. You’ll lead a team of representatives, ensuring compliance with best practices, driving sales growth, and delivering exceptional service to clients. This position requires a hands-on leader who thrives in a fast-paced environment and is committed to continuous improvement.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide coaching and feedback to personal lines representatives to enhance sales performance.</li><li>Audit workflows for compliance with agency standards and best practices.</li><li>Implement agency policies and ensure timely, accurate service delivery.</li><li>Develop and monitor training programs for personal lines staff.</li><li>Assist in achieving departmental business objectives and action plans.</li><li>Offer technical expertise and support for escalated client issues.</li><li>Drive process improvements to increase efficiency and customer satisfaction.</li><li>Represent the agency at events and travel to branch locations as needed.</li></ul>
<p>This is an exciting 6-month remote assignment with a global leader in content and language solutions. The organization helps companies scale across markets and enable growth through cutting-edge technology and localization expertise.</p><p><br></p><p><strong>About the Role</strong></p><p>The Collections Agent will be responsible for managing a portfolio of customers, ensuring timely payment follow-up and effective debt recovery. The position involves working in a dynamic, international setting and collaborating closely with finance and operations teams.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage a portfolio of customers, including allocation of received payments, reconciliation (matching), and clearing.</li><li>Conduct automated follow-up and collection activities to reduce outstanding balances.</li><li>Prepare and send formal demand letters and escalate cases to legal recovery when necessary.</li><li>Collaborate with internal teams to resolve payment issues and maintain strong client relationships.</li></ul><p><strong>What’s Needed</strong></p><ul><li>Proven experience in collections or accounts receivable.</li><li>Strong organizational and communication skills.</li><li>Ability to work independently in a remote setting.</li><li>Familiarity with financial systems, strong Excel skills (assessment required), and collection tools is a plus.</li></ul><p><strong>Why This Opportunity?</strong></p><ul><li>Work with a globally recognized organization through a trusted partnership.</li><li>Enjoy the flexibility of a remote assignment.</li><li>Opportunity to contribute to a leading company in language and content solutions.</li></ul><p><br></p><p>If you feel this is could be a great fit for you, please reach out to Mary Christman or Gabrielle Maisonet at 518-462-1430! We look forward to connecting!</p>
