Results for Product Support Specialist Jobs in Akron, OH

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Software Support Analyst

Independence, OH
onsite
Temporary / Contract
18.2115 - 21.087 USD / Hourly
We are looking for a Software Support Analyst to provide responsive assistance to users and help deliver a smooth experience across software platforms in Independence, Ohio. This Long-term Contract position is well suited for someone who brings strong troubleshooting skills, communicates clearly with end users, and enjoys solving application-related issues in a fast-paced support environment. The ideal candidate will be comfortable working within a SaaS setting, documenting solutions thoroughly, and building toward a future path in customer-facing success roles. Responsibilities: • Deliver timely support to end users by diagnosing software issues, answering questions, and resolving incidents through remote and direct assistance. • Investigate application-related problems, identify root causes, and provide clear guidance that helps users return to productivity quickly. • Support increased service demand tied to the rollout of new software platforms and assist users as they adapt to updated tools and workflows. • Create and maintain accurate support records, knowledge articles, and troubleshooting documentation to improve consistency and future resolution times. • Work closely with internal support team members to escalate complex issues appropriately and ensure effective follow-through on open cases. • Provide attentive customer support that balances technical problem solving with patience, clarity, and a positive user experience. • Monitor recurring issues and share observations that may help improve application performance, user adoption, and support processes.
2026-10-22T00:00:00Z

Citizen Support Specialist

Cleveland, OH
onsite
Temporary to Hire
17.1 - 18 USD / Hourly
We are looking for a Citizen Support Specialist to join a city service team in Cleveland, Ohio. This onsite role is a contract opportunity with the potential to become permanent for someone who enjoys helping the public, managing a high volume of inquiries, and providing clear guidance across city programs and services. The ideal candidate brings strong communication skills, careful attention to detail, and the ability to remain focused and accurate in fast-paced customer interactions. Responsibilities: • Respond to a high volume of inbound resident calls each day and deliver courteous, solution-focused support. • Record, update, and monitor service requests within the city’s customer relationship management system with a high level of accuracy. • Provide residents with dependable information about municipal services, public programs, community events, and city facilities by using approved reference tools and knowledge resources. • Follow established call handling procedures to resolve inquiries directly or direct them to the appropriate department when further action is needed. • Assist callers with property and location-related questions by using internal lookup tools, mapping resources, and related city systems. • Support communication with residents who have limited English proficiency by accessing translation services when appropriate. • Maintain confidentiality and precise documentation throughout every interaction and data entry task. • Contribute to consistent service delivery by adhering to scripted guidance, workflow expectations, and quality standards in a structured call center environment.
2026-10-22T00:00:00Z

Purchasing Specialist

Youngstown, OH
onsite
Permanent / Full Time
45000 - 52000 USD / Yearly
We are looking for a detail-oriented Purchasing Specialist to support purchasing operations for a manufacturing environment in Youngstown, Ohio. This role focuses on keeping materials, packaging, and outside processing activities aligned with production needs through active supplier communication and accurate order management. The ideal candidate will help maintain purchasing records, resolve supply issues promptly, and contribute to dependable material availability across the business. Responsibilities:• Monitor open purchase orders each day, follow up with suppliers on overdue raw materials, packaging, and outside processing, and provide clear delivery updates to internal teams.• Maintain accurate purchasing and manufacturing order information within company systems to support planning, scheduling, and inventory visibility.• Track rejected material claims with suppliers, coordinate replacement or return activity, issue debit-related documentation, and confirm credit resolution in partnership with quality and internal stakeholders.• Review engineering change activity and update purchasing-related specifications or open orders based on direction from purchasing leadership.• Conduct routine supplier reviews on upcoming deliveries and material readiness to verify on-time shipment performance and alignment with required order quantities.• Support company-wide expediting efforts to secure materials and processing services needed to meet customer demand and plant production schedules.• Assist with material shortage analysis and provide timely information to procurement leadership to help reduce supply risk.• Help prepare and release purchase orders as assigned, while also working with accounting and inventory teams to resolve receiving or invoice discrepancies.• Follow established operating procedures, report issues or progress to the Purchasing Manager, and provide backup support for purchasing leadership when needed.
2026-10-12T00:00:00Z

Help Desk/Desktop Support Analyst

Independence, OH
onsite
Temporary / Contract
18.2115 - 21.087 USD / Hourly
Position SummaryOur client is seeking an experienced Software Support Analyst to join a collaborative team of support professionals. The organization is preparing to release two new software systems, requiring end users to migrate to the new platforms. This transition is expected to create an increased need for application assistance, troubleshooting, and user education.The Software Support Analyst will provide first-line support for SaaS applications, respond to incoming support requests, investigate software-related issues, and guide users through effective resolutions. The ideal candidate has previous experience supporting software or business systems, strong communication skills, sound problem-solving abilities, and an interest in developing into a future Customer Success Manager role. Key Responsibilities<ul><li>Provide first-line support for SaaS platforms, software applications, and related system functionality.</li><li>Respond to incoming support requests received by phone, email, chat, or the organization’s ticketing system.</li><li>Evaluate and prioritize support requests based on urgency, business impact, and established service expectations.</li><li>Assist end users as they migrate to and begin using two newly released software systems.</li><li>Troubleshoot application access, configuration, navigation, functionality, and general usage issues.</li><li>Gather relevant information from users and apply diagnostic procedures to identify the cause of software problems.</li><li>Ask clear, targeted questions to understand reported issues and guide users through appropriate troubleshooting steps.</li><li>Explain software features, processes, and solutions in clear, user-friendly language.</li><li>Educate users on proper system procedures to improve adoption and reduce repeated support requests.</li><li>Accurately document support requests, troubleshooting steps, identified causes, and completed resolutions in the ticketing system.</li><li>Maintain detailed records of unresolved issues and provide complete information when escalating tickets to second-level support or technical teams.</li><li>Monitor escalated issues to help ensure timely resolution and user satisfaction.</li><li>Identify recurring support trends and potential system-wide problems.</li><li>Test and document suspected software issues before forwarding them to the appropriate technical resource.</li><li>Communicate known issues, service interruptions, and resolution updates to affected users and internal stakeholders.</li><li>Contribute to support documentation, knowledge-base articles, frequently asked questions, and user instructions.</li><li>Partner with implementation, product, technical, and customer-facing teams to improve the overall user experience.</li><li>Perform additional software support responsibilities as needed.</li></ul>
2026-10-16T00:00:00Z

4 results for Product Support Specialist in Akron, OH