We are looking for a dedicated Help Desk Analyst to provide technical support and troubleshooting expertise for our IT systems and manufacturing processes. This role involves maintaining optimal functionality of the Tulip platform, supporting discrete manufacturing workflows, and ensuring seamless product traceability. The position is based in Cleveland, Ohio, and requires on-site work from Monday to Friday, with occasional Saturday shifts during critical periods.<br><br>Responsibilities:<br>• Deliver technical support and maintenance for the Tulip platform, ensuring reliable system performance.<br>• Diagnose and resolve IT issues related to PCs running Tulip software, addressing both hardware and software concerns.<br>• Manage and support APIs to maintain consistent business data flow.<br>• Utilize Kepware to enable effective data communication across manufacturing systems.<br>• Provide expertise in discrete manufacturing processes to optimize production workflows.<br>• Ensure accurate product genealogy and traceability through detailed record-keeping.<br>• Troubleshoot and solve technical challenges related to IT systems and manufacturing operations.<br>• Collaborate closely with production, quality, and IT teams to drive continuous improvements.<br>• Maintain compliance with industry standards and regulatory requirements, especially in defense manufacturing.
<p><strong>Job Overview:</strong></p><p>We are seeking a Customer Experience Specialist to join our dynamic team in Richfield, Ohio, as part of a contract-to-permanent opportunity. In this role, you will play an integral part in fostering customer relationships, ensuring satisfaction, and supporting sales processes across multiple channels. This position offers a unique opportunity for collaboration with cross-functional teams while contributing to initiatives that drive customer success and retention.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Build and maintain strong relationships with new and existing customers to drive satisfaction and loyalty.</li><li>Collaborate with Sales Account Managers to support efforts around client retention and satisfaction.</li><li>Assist sales teams in processing transactions, ensuring accuracy, and maintaining proper documentation.</li><li>Utilize CRM tools, such as Oracle and HubSpot, to manage and optimize customer accounts and sales strategies.</li><li>Provide insights and recommendations to management for the development of programs aimed at enhancing customer retention and acquisition.</li><li>Effectively communicate with customers to address sales inquiries, resolve configuration challenges, discuss payment details, and handle other support issues.</li><li>Partner with Accounts Receivable and sales leadership to manage dealership transfers, account adjustments, and cancellations.</li><li>Participate in sales meetings, training sessions, and product demonstrations, as required.</li><li>Work collaboratively with internal teams to ensure seamless communication and operational alignment.</li><li>Perform additional duties as assigned to support business objectives.</li></ul>
We are looking for a Funding Reconciliation Specialist - AP to join our team in Highland Hills, Ohio. In this role, you will play a key part in ensuring accurate financial processes by overseeing funding reconciliations and educating clients and colleagues on best practices. This is a long-term contract position ideal for individuals with strong analytical skills and a keen attention to detail.<br><br>Responsibilities:<br>• Retrieve and review financial data from designated systems on a daily basis to ensure accuracy.<br>• Determine the optimal methods for utilizing systems to execute funding and reconciliation processes effectively.<br>• Provide recommendations and implement strategies to improve funding operations and streamline workflows.<br>• Collaborate closely with service and implementation teams to support prospective clients using company systems.<br>• Track and maintain metrics related to system usage and process efficiency.<br>• Educate both external clients and internal teams on funding procedures to enhance understanding and adherence.<br>• Perform routine reconciliations and true-ups to ensure financial accuracy and compliance.<br>• Assist with additional tasks as assigned to support operational goals.
<p><strong>Position: Order Processing Specialist</strong></p><p><strong>Position Summary:</strong></p><p>The Order Processing Specialist is responsible for managing the end-to-end process of product and service order entry, ensuring accuracy, compliance, and timely submission. This role interfaces between sales, operations, and finance teams to ensure seamless coordination and customer satisfaction.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Process all activity recorded in the order entry mailbox and validate accuracy and completeness of product orders.</li><li>Review product orders for compliance and accuracy prior to entry.</li><li>Enter financial, commercial, enterprise, and national account orders into Solomon software for processing.</li><li>Create budgets in Microsoft Excel, using data extracted from Big Machines, for revenue recognition within Solomon.</li><li>Review, process, and distribute monitoring and service maintenance orders to appropriate internal teams.</li><li>Ensure that all sales team documentation is submitted timely to Contract Administration for approval.</li><li>Log and track all recurring monthly revenue services sold to facilitate accurate Sales Compensation calculations.</li><li>Provide guidance to sales teams in understanding ordering document requirements.</li><li>Maintain project files in applicable Microsoft SharePoint sites for organizational consistency.</li><li>Review and execute change orders and cancellations efficiently.</li><li>Participate in and assist with special projects as directed by management.</li><li>Maintain professionalism and composure while managing sensitive and confidential matters under demanding conditions.</li><li>Serve as a backup for other roles as needed and handle additional tasks as assigned by the manager.</li></ul><p><strong>Basic Requirements:</strong></p><ul><li>Experience working with sales contracts and reviewing contract documents.</li><li>Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).</li><li>1–3 years of experience working with sales contracts.</li><li>Strong analytical and problem-solving capabilities.</li><li>Reliability, professionalism, and organizational skills.</li><li>Excellent verbal and written communication abilities.</li><li>High ethical standards to handle confidential information appropriately.</li><li>Demonstrated ability to prioritize tasks, meet deadlines, and adapt to change.</li><li>Exhibits urgency and strong follow-through skills.</li><li>Collaborates effectively as part of a team.</li><li>Exceptional interpersonal and customer service abilities.</li><li>Demonstrates general business acumen.</li><li>Willingness to work overtime when necessary.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Bachelor’s degree in Business, Finance, or Accounting (or equivalent experience).</li><li>1–3 years of industry-related experience; relevant experience may substitute for degree requirements.</li><li>Familiarity with Microsoft Solomon or SAP (preferred but not required).</li></ul><p>This role ensures accurate and timely processing of customer orders and facilitates the smooth coordination across multiple departments to support business objectives.</p>
We are looking for a skilled Business Systems Analyst to join our team on a long-term contract basis in Independence, Ohio. In this role, you will provide essential support for the Voyager software system, ensuring seamless user experiences and delivering solutions to technical challenges. This position offers an opportunity to collaborate with experienced specialists and contribute to the continuous improvement of product functionality.<br><br>Responsibilities:<br>• Provide technical assistance to users by diagnosing and resolving issues related to the Voyager software system.<br>• Guide users in effectively utilizing product features and functionalities to meet their needs.<br>• Facilitate the onboarding process for new users, ensuring they are equipped to use the software efficiently.<br>• Maintain detailed documentation of user interactions, reported issues, and resolutions to build a knowledge base.<br>• Collaborate with development teams to address software bugs and suggest improvements based on user feedback.<br>• Conduct training sessions to educate users on system features and best practices.<br>• Perform quality assurance testing to ensure software reliability and identify areas for enhancement.<br>• Act as a liaison between users and technical teams to streamline communication and problem-solving.<br>• Share insights and feedback from users to support continuous product development.<br>• Monitor system performance and provide proactive solutions to potential issues.
<p><strong>Customer Service Representative</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are looking for a personable and detail-oriented <strong>Customer Service Representative</strong> to join our team. Acting as the face of our organization, you will serve as a primary point of contact for customers, ensuring their needs are met with professionalism and efficiency. This role requires strong problem-solving skills, digital fluency with customer support tools, and outstanding communication abilities. The ideal candidate will thrive in a fast-paced environment and be committed to delivering exceptional customer experiences.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Customer Interaction:</strong> Provide friendly, knowledgeable, and efficient assistance to customers—whether handling inquiries, resolving complaints, or managing account-related transactions. (Source: Robert Half Salary Guide)</li><li><strong>Problem Solving:</strong> Analyze customer issues and offer solutions or escalate cases to appropriate teams when necessary to ensure resolution.</li><li><strong>Digital Proficiency:</strong> Leverage CRM platforms and support automation tools to log interactions, generate reports, and optimize workflows. (Source: Robert Half Salary Guide)</li><li><strong>Service Excellence:</strong> Develop a rapport with customers to understand their unique needs and recommend appropriate products or services.</li><li><strong>Operational Efficiency:</strong> Assist in cross-functional process improvements to help enhance the overall customer experience and streamline internal tasks. (Source: Robert Half Salary Guide)</li></ol><p><strong>Qualifications and Skills:</strong></p><ul><li>Proven customer support or public-facing experience; experience in banking, retail, or related fields is a plus.</li><li>Strong computer literacy, including proficiency with CRM systems and automation tools.</li><li>Excellent verbal, written, and interpersonal skills.</li><li>Adaptive problem-solving and decision-making abilities in a dynamic environment.</li><li>Strong organizational skills and attention to detail to manage multiple requests effectively.</li><li>A professional and service-oriented demeanor at all times.</li></ul><p><strong>Additional Information:</strong></p><p>With growing emphasis on hybrid responsibilities, our customer service representatives not only manage traditional support duties but also contribute to ongoing innovations in customer service delivery. This position offers opportunities for career development in a supportive and evolving workplace environment.</p><p><br></p><p>Interested in joining a forward-thinking team? <strong>Apply today!</strong></p>
<p>We are looking for a skilled Business Systems Analyst to enhance the efficiency and functionality of financial systems within our Salesforce platform. This role is crucial in ensuring seamless integration between finance operations and technology, while also providing training and support to end users. The successful candidate will bring expertise in financial workflows, hands-on Salesforce experience, and the ability to collaborate across departments.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the subject matter expert and administrator for Salesforce financial modules within the Salesforce platform.</p><p>• Create and maintain dashboards and tailored reports to support finance, membership, and leadership teams.</p><p>• Provide training and develop documentation to ensure effective use and adoption of the Salesforce system.</p><p>• Collaborate with finance and operations teams to gather requirements and streamline system workflows.</p><p>• Monitor system performance, perform data integrity checks, and address post-launch issues.</p><p>• Work with internal stakeholders and external vendors to configure system features that align with business objectives.</p><p>• Facilitate integration between Salesforce and other key systems, such as QuickBooks, to enhance operational efficiency.</p>
We are looking for an experienced IT Network Manager to oversee and maintain enterprise-level network systems for our organization in Cleveland, Ohio. This role requires a strong background in network design, security, and troubleshooting to ensure reliable and secure connectivity across the business. The ideal candidate will bring expertise in managing advanced networking hardware and implementing scalable solutions aligned with industry best practices.<br><br>Responsibilities:<br>• Manage and maintain enterprise-level networking hardware, including Cisco routers, Nexus switches, and Meraki wireless infrastructure.<br>• Implement and oversee network access control systems using Cisco ISE and ensure perimeter security through Palo Alto firewalls.<br>• Monitor and analyze network traffic using NetFlow tools to identify performance issues and optimize data flow.<br>• Design and implement scalable network solutions to meet current and future business needs.<br>• Coordinate the deployment, maintenance, and troubleshooting of Meraki wireless networks.<br>• Lead efforts to resolve connectivity issues and provide advanced troubleshooting for network-related incidents.<br>• Ensure network infrastructure complies with security policies, industry standards, and regulatory requirements.<br>• Develop and maintain documentation for network architecture, configurations, and procedures.<br>• Collaborate with cross-functional teams to support technology initiatives and improve overall network performance.
<p><strong>Job Description:</strong></p><p>We are actively seeking a highly motivated and detail-oriented <strong>Administrative Assistant</strong> to join our dynamic team in Lodi, Ohio. This <strong>contract-to-permanent role</strong> offers a unique opportunity to contribute to a variety of administrative and clerical functions while building a strong professional foundation in a fast-paced environment.</p><p>The ideal candidate will possess excellent organizational abilities, strong multitasking skills, and a high level of accuracy and professionalism, ensuring smooth and efficient day-to-day operations.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Order Management:</strong> Process and send order acknowledgments to customers accurately and in a timely manner.</li><li><strong>Office Supplies Management:</strong> Monitor inventory levels, ensuring essential office supplies are stocked and replenished as needed.</li><li><strong>Customer Service:</strong> Provide outstanding customer service by fostering positive relationships through proactive and clear communication.</li><li><strong>Data Entry:</strong> Input and maintain data, including order and billing information, ensuring the highest standards of accuracy.</li><li><strong>Purchase Order Oversight:</strong> Track the status of external purchase orders and address any updates to avoid delays.</li><li><strong>File Organization:</strong> Maintain organized and up-to-date job history files, including any associated technical drawings.</li><li><strong>Premium Order Monitoring:</strong> Supervise premium orders to ensure that deadlines and schedules are met effectively.</li><li><strong>Accounts Payable Support:</strong> Assist with basic accounts payable tasks and other financial-related processes.</li><li><strong>Inventory Control:</strong> Contribute to inventory management by accurately tracking and recording items.</li><li><strong>General Administrative Assistance:</strong> Perform various clerical tasks such as document scanning, control, and other administrative duties as required.</li></ul><p><br></p>
<p>We are looking for an experienced IT Risk Manager to lead cybersecurity risk initiatives. The ideal candidate will develop strategies aligned with industry frameworks and foster collaboration across departments to maintain a secure and resilient environment.</p><p><br></p><p>Responsibilities:</p><p>• Implement and oversee cybersecurity risk management programs that comply with Ohio House Bill 96 and relevant frameworks, such as NIST and CIS Controls.</p><p>• Monitor and enforce adherence to internal policies and external regulations, ensuring timely incident reporting as required by state law.</p><p>• Develop and maintain comprehensive policies, standards, and procedures related to cybersecurity risk management.</p><p>• Lead efforts to coordinate incident response activities, including collaboration with Ohio Cyber Reserve and Homeland Security.</p><p>• Manage annual cybersecurity training programs tailored to employees’ roles and responsibilities, promoting awareness and resilience.</p><p>• Serve as the primary liaison between IT, legal, compliance, and executive leadership for all cybersecurity risk-related matters.</p><p>• Prepare detailed risk reports and presentations for city council, auditors, and external agencies.</p><p>• Ensure documentation and policies are up-to-date and reflect best practices in cybersecurity risk management.</p><p>• Identify and assess vulnerabilities, proposing effective mitigation strategies to strengthen the city's defenses.</p><p>• Foster cross-departmental collaboration to enhance cybersecurity awareness and maintain a proactive security posture.</p>
