<p>We are looking for skilled Help Desk Analysts to join our team. In this long-term contract role, you will provide essential technical support during an extensive infrastructure upgrade. This position offers an excellent opportunity to utilize your IT expertise while contributing to a major transformation project.</p><p><br></p><p>Responsibilities:</p><p>• Deliver remote technical support for pre- and post-validation of IT equipment as part of a nationwide infrastructure upgrade.</p><p>• Collaborate with team members to ensure successful implementation of switch upgrades across multiple locations.</p><p>• Manage incoming technical issues, document resolutions, and escalate complex cases when necessary.</p><p>• Ensure accurate and thorough documentation for all service desk tickets and technical tasks.</p><p>• Communicate effectively with users and team leads to provide updates and resolve issues promptly.</p><p>• Apply basic troubleshooting techniques to identify and address hardware and software challenges.</p><p>• Participate in regular team meetings to discuss progress and address any operational concerns.</p><p>• Follow established protocols to maintain consistency and quality in service delivery.</p><p>• Support team leads in managing workflows and prioritizing tasks efficiently.</p>
<p>We are looking for a dedicated Help Desk Analyst to join our team. This long-term contract position offers the opportunity to support a nationwide infrastructure upgrade project. The ideal candidate will bring expertise in IT Help Desk services, technical support, and call center operations while showcasing exceptional communication and documentation skills.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for pre- and post-validation of IT equipment during a nationwide switch upgrade project.</p><p>• Troubleshoot and resolve issues related to Microsoft Windows 10 and Active Directory.</p><p>• Manage service desk tickets efficiently, ensuring timely resolution.</p><p>• Collaborate with team members to ensure smooth execution of infrastructure upgrades.</p><p>• Maintain detailed documentation of processes and resolutions for future reference.</p><p>• Communicate effectively with stakeholders to provide updates and technical insights.</p><p>• Monitor and report on equipment performance during the validation process.</p><p>• Ensure all IT systems are functioning correctly after upgrades are completed.</p><p>• Offer remote and on-site support as needed to address technical challenges.</p><p>• Assist in coordinating schedules and workflows for team members to optimize project delivery.</p>
<p>We are looking for skilled Help Desk Analysts to join our team on long-term contract basis. This position offers the opportunity to support a large-scale infrastructure upgrade project. Ideal candidates will bring strong technical expertise and a commitment to delivering exceptional IT support.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance and troubleshooting support to users via phone, email, and remote tools.</p><p>• Conduct validation and testing of IT equipment before and after switch upgrades.</p><p>• Monitor and resolve service desk tickets efficiently, ensuring timely follow-ups.</p><p>• Collaborate with team members to document issues and solutions for future reference.</p><p>• Maintain clear and detail-oriented communication with clients and team leads.</p><p>• Ensure compliance with project timelines and quality standards.</p><p>• Participate in scheduled shifts to provide consistent coverage for the help desk.</p><p>• Report progress and escalate issues to team leads as necessary.</p>
<p>We are looking for a dedicated Help Desk Analyst to join our team. This is a long-term contract position, providing technical support for an extensive infrastructure upgrade project. The role requires a proactive individual with strong communication, documentation, and troubleshooting skills to ensure seamless IT operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance and troubleshooting for IT equipment during pre- and post-validation phases of a large-scale switch upgrade.</p><p>• Collaborate with team members to address and resolve technical issues effectively and in a timely manner.</p><p>• Manage service desk tickets and ensure accurate documentation of all support activities.</p><p>• Utilize Active Directory and Microsoft Windows 10 to perform routine IT support tasks.</p><p>• Communicate clearly and professionally with stakeholders to explain technical solutions and updates.</p><p>• Ensure proper functionality of IT equipment across multiple locations nationwide.</p><p>• Follow established protocols and procedures to maintain consistency and reliability in IT support.</p><p>• Monitor and report on project progress while identifying and addressing any potential challenges.</p><p>• Work closely with team leads to coordinate efforts and streamline support processes.</p><p>• Maintain a high level of attention to detail to ensure accuracy in all aspects of the role.</p>
We are looking for an IT Technician to join our team in Mentor, Ohio, within the financial services industry. The ideal candidate will play a key role in ensuring the smooth operation of IT systems and providing technical support to end users. This position requires a proactive approach to troubleshooting and maintaining IT infrastructure, as well as collaborating with internal teams and external vendors.<br><br>Responsibilities:<br>• Provide technical support for financial applications, including troubleshooting and resolving issues with platforms such as Symitar and Synergy.<br>• Handle onboarding and offboarding processes for users, including hardware setup, account creation, and access configuration.<br>• Manage and resolve help desk tickets, documenting all actions and solutions accurately within the system.<br>• Maintain and update IT documentation, including system settings, troubleshooting procedures, and asset records.<br>• Diagnose and resolve basic network issues, such as Wi-Fi connectivity and LAN/WAN problems.<br>• Oversee IT hardware inventory, coordinating the deployment and recovery of assets as needed.<br>• Work closely with vendors to address technical challenges and escalate issues appropriately.<br>• Participate in IT projects, contributing to the implementation and upgrades of systems.<br>• Educate employees on IT policies, tools, and best practices to enhance their technical proficiency.
We are looking for an experienced IT Support Technician to join our team in Cleveland, Ohio. This position focuses on providing technical assistance and troubleshooting support for desktop systems, warehouse technologies, and related hardware. The ideal candidate will have strong knowledge of Microsoft solutions and the ability to document IT configurations effectively.<br><br>Responsibilities:<br>• Provide technical support for desktop systems, including installation, configuration, and maintenance.<br>• Troubleshoot and resolve issues related to Microsoft desktop solutions such as O365, M365, SharePoint, OneDrive, and Active Directory.<br>• Support warehouse technologies, including handheld scanners, label printers, and warehouse management systems.<br>• Document IT configurations, processes, and change management activities to ensure consistency and compliance.<br>• Manage desktop imaging and hardware setup for new and existing users.<br>• Ensure the security and functionality of desktop systems through regular updates and maintenance.<br>• Collaborate with team members to resolve complex technical issues and improve support processes.<br>• Assist in maintaining Active Directory, including user accounts and access permissions.<br>• Provide clear and timely communication with users regarding technical issues and updates.<br>• Conduct training sessions or provide guidance to users for common IT tools and systems.
