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284 results for Help Desk Analyst Ii in Accountemps
- Jacksonville, FL
- onsite
- Temporary / Contract
- - USD / Hourly
- <p>We are seeking a <strong>Senior Help Desk Analyst</strong> to join our growing IT team. This role will serve as a key escalation point for desktop, infrastructure, and identity-related support issues across the organization. The ideal candidate has strong experience supporting <strong>Windows environments</strong>, <strong>Microsoft Entra ID (Azure AD)</strong>, Microsoft 365, and end-user technologies while providing exceptional customer service.</p><p>This is an excellent opportunity for someone who enjoys troubleshooting complex technical issues, mentoring junior technicians, and contributing to infrastructure and security initiatives.</p><p>Responsibilities</p><ul><li>Serve as a Tier II/Tier III escalation point for desktop and end-user support issues.</li><li>Administer and support <strong>Microsoft Entra ID (Azure AD)</strong>, Active Directory, and Microsoft 365 environments.</li><li>Troubleshoot Windows 10 and Windows 11 operating system issues.</li><li>Manage user lifecycle activities, including account provisioning, permissions, group memberships, and deprovisioning.</li><li>Support authentication technologies including <strong>SSO, MFA, Conditional Access</strong>, and password management.</li><li>Configure, deploy, and maintain laptops, desktops, printers, mobile devices, and peripherals.</li><li>Support Microsoft Office, Teams, OneDrive, Outlook, and other productivity applications.</li><li>Investigate and resolve hardware, software, networking, and system access issues.</li><li>Assist with device management solutions such as <strong>Intune</strong>, Autopilot, and endpoint security tools.</li><li>Create and maintain technical documentation, knowledge base articles, and support procedures.</li><li>Participate in IT projects, upgrades, migrations, and security initiatives.</li><li>Monitor ticket queues and ensure timely resolution of incidents and service requests.</li><li>Mentor junior support staff and promote best practices across the team.</li></ul><p><br></p>
- 2026-11-06T15:18:44Z
- Minnetonka, MN
- onsite
- Temporary / Contract
- 20.00 - 25.00 USD / Hourly
- <p>We are looking for a Help Desk Analyst I to work an overnight shift (T, W, TH, Fr 10pm-8:30 am). In this role, you will serve as a first point of contact for technical issues, helping users resolve problems efficiently while maintaining accurate service records. This opportunity is well suited for someone who enjoys troubleshooting, communicates clearly, and can stay organized in a fast-paced support environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming support requests and system notifications through the ticketing platform, ensuring timely follow-up and resolution.</p><p>• Record each customer interaction thoroughly, capturing issue details, business impact, troubleshooting activity, and final outcomes with precision.</p><p>• Keep service requests current and aligned with established response and resolution timelines.</p><p>• Apply standard support procedures across incident handling, problem resolution, change activities, and knowledge documentation.</p><p>• Identify complex or high-impact technical issues early and route them to the appropriate escalation path.</p><p>• Track service performance and recovery efforts while maintaining accurate operational reporting.</p><p>• Deliver attentive assistance to customers during standard and after-hours coverage, including possible evening, weekend, or on-call support.</p><p>• Collaborate effectively with teammates, partner groups, and internal stakeholders to resolve issues and maintain service quality.</p>
- 2026-11-05T11:33:41Z
- Philadelphia, PA
- remote
- Temporary to Hire
- - USD / Hourly
- We are looking for a Help Desk Analyst to support end users with day-to-day technical issues in Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving problems, delivering responsive customer support, and maintaining reliable desktop performance across a Microsoft Windows environment. The person in this role will handle incoming service requests, troubleshoot system and access issues, and help ensure users can work efficiently with minimal disruption.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and Windows-related issues reported by end users.<br>• Manage and resolve service desk tickets in a timely manner, documenting steps taken and outcomes clearly.<br>• Troubleshoot desktop and account-access problems, identifying root causes and escalating more complex issues when needed.<br>• Support user administration tasks within Active Directory, including account updates and access-related assistance.<br>• Assist team members with Windows 10 functionality, system settings, and common workstation problems.<br>• Communicate with users throughout the support process to set expectations and confirm issue resolution.<br>• Maintain accurate records of incidents, requests, and recurring technical concerns to support service improvement.
- 2026-11-12T20:38:40Z
- Los Angeles, CA
- onsite
- Permanent / Full Time
- 70000.00 - 80000.00 USD / Yearly
- <p><strong>Help Desk II</strong></p><p><br></p><p><strong>Overview</strong></p><p>An organization is seeking a Help Desk II to provide hands-on technical support for end users, workstations, peripherals, and enterprise technologies. This role will serve as a key resource for troubleshooting technical issues, supporting day-to-day IT operations, and maintaining a reliable end-user computing environment. The ideal candidate is customer-focused, enjoys solving technical problems, and can work independently while maintaining strong collaboration with internal teams.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide technical support for desktops, laptops, printers, mobile devices, and related hardware</li><li>Troubleshoot and resolve hardware, software, connectivity, and user access issues</li><li>Assist with workstation deployment, configuration, upgrades, and replacements</li><li>Support end users both onsite and remotely</li><li>Maintain user accounts, device inventories, and technology documentation</li><li>Escalate and coordinate resolution of complex technical issues when necessary</li><li>Assist with technology standards, security practices, and operational procedures</li><li>Document troubleshooting activities and support processes</li><li>Deliver a high level of customer service and communication to business users</li></ul>
- 2026-10-21T20:48:48Z
- Cary, IL
- onsite
- Temporary to Hire
- 25.65 - 29.08 USD / Hourly
- <p>We are looking for a Tier 1 Help Desk/Desktop Support Analyst to provide on-site technical support for a manufacturing environment in Cary, Illinois. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, maintaining reliable endpoint performance, and supporting a mix of desktop, mobile, and collaboration technologies. The role will work across day-to-day support requests, device administration, and troubleshooting efforts that help keep business operations running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Deliver hands-on support for Windows 10 and Windows 11 devices in an enterprise setting, including issue diagnosis, repair, and user assistance.</p><p>• Administer Microsoft 365 applications and services, helping employees stay productive through effective troubleshooting and support.</p><p>• Manage endpoints through Intune and other enterprise deployment tools to handle device configuration, software rollout, and policy enforcement.</p><p>• Maintain accurate records for IT assets by tracking inventory, device assignments, and hardware lifecycle activity.</p><p>• Support Zebra scanners, handheld warehouse devices, and related mobility equipment used in operational environments.</p><p>• Troubleshoot conference room systems and audiovisual technology to ensure meetings and presentations run without disruption.</p><p>• Investigate basic network issues involving wired and wireless connectivity, VPN access, and Meraki-managed infrastructure.</p><p>• Assist with user and device administration within Active Directory and work within established enterprise IT standards.</p><p>• Respond to and document support activity through ServiceNow, ensuring tickets are updated clearly and resolved in a timely manner</p>
- 2026-11-04T15:04:01Z
- Addison, IL
- onsite
- Temporary / Contract
- 27.71 - 29.08 USD / Hourly
- We are looking for an experienced Service Desk Analyst L2 to join a team supporting employees across a range of end-user technologies in Addison, Illinois. This Contract position is ideal for someone who enjoys solving technical issues, delivering dependable user support, and handling escalated incidents with professionalism. The role combines hands-on troubleshooting with documentation, collaboration, and continuous improvement of support processes.<br><br>Responsibilities:<br>• Resolve escalated technical issues involving desktops, laptops, mobile devices, printers, scanners, and related workplace technology.<br>• Diagnose and correct problems affecting Windows systems, Microsoft 365, user accounts, hardware, business applications, network access, and printing services.<br>• Manage assigned service desk tickets from escalation through completion, keeping users informed and maintaining accurate case records.<br>• Route highly complex incidents to the appropriate support teams while providing detailed findings, testing results, and supporting diagnostics.<br>• Administer and support environments that include Active Directory, Microsoft Entra ID, Intune, and other endpoint management tools.<br>• Assist with device imaging, workstation setup, software deployment, equipment replacement, and scheduled technology refresh efforts.<br>• Work alongside cybersecurity partners to address endpoint risks, support patching activities, and help resolve security-related technical concerns.<br>• Analyze repeat incidents to uncover underlying causes and recommend improvements that reduce future support volume.<br>• Produce and update support documentation, troubleshooting guides, and knowledge base content to strengthen team effectiveness.<br>• Provide guidance to entry-level service desk staff and contribute to onboarding, training, rollout activities, and other IT support projects.
- 2026-11-06T22:23:43Z
- Bedford, MA
- onsite
- Temporary / Contract
- 32.00 - 35.00 USD / Hourly
- We are looking for a Tier II Helpdesk specialist to deliver responsive technical support for a growing organization in Bedford, Massachusetts. This Long-term Contract position is ideal for someone who enjoys working in a fast-moving environment, providing high-touch service, and helping employees stay productive across day-to-day technology needs. The role will play an important part in supporting workforce growth through onboarding activities while also contributing to office-related IT coordination and end-user support.<br><br>Responsibilities:<br>• Deliver first- and second-level technical assistance for employee issues involving computers, software, mobile devices, and connectivity.<br>• Diagnose and resolve problems across Windows environments and Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.<br>• Prepare technology for new hires and departing employees by setting up accounts, configuring laptops, assigning access, and installing required applications.<br>• Manage incoming requests through the ticketing platform and ensure incidents are addressed within defined service expectations.<br>• Maintain user identities and permissions within Active Directory, Azure AD, and the Microsoft 365 administration portal.<br>• Carry out routine endpoint upkeep, system updates, and checks related to security and compliance standards.<br>• Support meeting room technology and conferencing platforms, including Teams Rooms, Zoom, and related audio/visual equipment.<br>• Track hardware inventory, monitor asset status, and assist with device replacement planning throughout the equipment lifecycle.<br>• Create accurate support documentation by recording resolutions, updating troubleshooting steps, and contributing to internal knowledge resources.<br>• Assist with IT needs tied to organizational growth and office relocation activities, ensuring a smooth experience for employees during transitions.
- 2026-10-22T12:28:43Z
- Lombard, IL
- onsite
- Temporary / Contract
- 23.75 - 27.50 USD / Hourly
- We are looking for a dependable L2 Service Desk Analyst to support employees with a wide range of day-to-day technology needs in Illinois. This long-term contract position is ideal for someone who enjoys solving technical problems, delivering responsive service, and working directly with users across the business. The role calls for a hands-on, detail-oriented support specialist who can manage issues independently while maintaining a customer-focused approach.<br><br>Responsibilities:<br>• Handle escalated end-user incidents and service requests, driving issues through resolution with clear follow-up and ownership.<br>• Provide technical assistance for Windows environments, Microsoft 365 applications, user account access, identity tools such as Active Directory and Entra ID, and common network connectivity problems.<br>• Prepare, configure, deploy, and troubleshoot laptops and related workplace devices to support new and existing employees.<br>• Inspect returned equipment, diagnose problems, perform basic refurbishment, and help maintain organized hardware inventory records.<br>• Deliver attentive onsite and remote support to staff members, including leadership and other key users.<br>• Work within a ticket-based support model, documenting work accurately and prioritizing requests based on urgency and business impact.<br>• Join a shared after-hours on-call schedule to assist with urgent technical issues outside standard business hours.<br>• Contribute to device rollouts, upgrades, and other technical implementation efforts as needed.
- 2026-10-27T14:38:45Z
- Ripon, WI
- onsite
- Temporary / Contract
- 25.00 - 28.00 USD / Hourly
- <p>We are seeking a customer-focused IT Support Specialist for a critical 4-month contract opportunity providing coverage for an established IT team. This role supports employees in both office and manufacturing environments, delivering hands-on technical assistance and remote support to users across the United States.</p><p>The ideal candidate has at least 2 years of experience in end-user support, troubleshooting hardware and software issues, and providing excellent customer service. This is a hands-on role for someone who enjoys working directly with employees, resolving technical issues, and keeping day-to-day operations running smoothly.</p><p>Key Responsibilities</p><ul><li>Provide Level 1 and basic Level 2 technical support to remote and onsite employees.</li><li>Troubleshoot and resolve issues involving PCs, laptops, printers, Microsoft 365, software applications, and peripheral devices.</li><li>Deploy, configure, image, and replace computers and other end-user devices.</li><li>Provide deskside support in both office and manufacturing environments, including support for devices connected to manufacturing equipment.</li><li>Respond to approximately 10–20 support tickets per day, depending on volume.</li><li>Document incidents, resolutions, and troubleshooting steps in the ticketing system.</li><li>Prioritize incoming requests and escalate complex issues to the appropriate IT team member.</li><li>Deliver professional, responsive customer service to employees with varying levels of technical expertise.</li><li>Assist with device installations, software setup, hardware replacements, and general end-user technology needs.</li></ul><p>Work Environment</p><ul><li><strong>Location:</strong> Onsite in Ripon, Wisconsin</li><li><strong>Duration:</strong> 4-month contract</li><li><strong>Support Mix:</strong> Approximately 80% remote support and 20% deskside support</li><li><strong>Environment:</strong> Approximately 1,200 employees supported nationally, including roughly 800 in Ripon</li><li><strong>Daily Volume:</strong> Typically 10–20 support tickets, depending on business needs</li></ul><p>This is an excellent opportunity for a hands-on IT support professional who enjoys variety, working directly with end users, and making an immediate impact by keeping employees productive and technology running smoothly.</p>
- 2026-10-26T17:58:43Z
- Carson City, NV
- onsite
- Temporary / Contract
- 25.00 - 30.00 USD / Hourly
- We are looking for a Help Desk Support Analyst to support employees in Carson City, Nevada with timely technical assistance across a range of day-to-day IT issues. This Long-term Contract position is ideal for someone who enjoys resolving user problems, managing support requests, and delivering dependable service to both onsite and remote staff. The role focuses on desktop support, ticket handling, and troubleshooting Windows-based laptop environments while maintaining a detail-oriented and customer-focused approach.<br><br>Responsibilities:<br>• Provide first-line technical support by answering incoming requests and resolving day-to-day hardware, software, and access issues.<br>• Manage and update service desk tickets, ensuring incidents are documented accurately and followed through to completion.<br>• Troubleshoot Dell laptops and Windows-based systems to identify and correct user-facing technical problems.<br>• Support account access needs within Active Directory, including password assistance and connectivity-related issues.<br>• Assist both remote and onsite employees with technical concerns, using appropriate tools to diagnose and resolve problems efficiently.<br>• Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams.<br>• Track recurring issues and contribute to practical solutions that improve overall help desk service delivery.
- 2026-11-03T19:58:43Z
- Wilmington, DE
- onsite
- Temporary / Contract
- 30.00 - 35.00 USD / Hourly
- <p>We are looking for an AML Analyst to support compliance operations by reviewing financial activity, assessing potential risk, and helping maintain strong anti-money laundering standards. This Long-term Contract position is based in Wayne, Pennsylvania, and is ideal for someone who can evaluate customer information, document findings clearly, and contribute to sound regulatory practices. The role requires strong analytical judgment, thorough due diligence skills, and the ability to communicate risk-related observations in a clear manner.</p><p><br></p><p>Responsibilities:</p><p>• Review customer and transaction information to identify unusual activity and escalate concerns in line with anti-money laundering procedures.</p><p>• Perform due diligence and ongoing risk assessments to support compliance reviews and strengthen internal controls.</p><p>• Prepare well-organized case summaries, reports, and supporting documentation for compliance findings and investigative outcomes.</p><p>• Analyze account behavior and related records to evaluate potential financial crime, compliance exposure, and credit-related risk factors.</p><p>• Work with internal partners to gather required information, clarify discrepancies, and support timely case resolution.</p><p>• Maintain accurate records of investigations, decisions, and supporting evidence to meet audit and regulatory expectations.</p><p>• Contribute to updates in compliance workflows or documentation processes when business changes require operational adjustments.</p><p><br></p><p>Additional Details:</p><p>• Schedule is onsite during training period and then will transition to hybrid — 3 days in office (T, W, Th) and 2 days remote (M, F) once in full production and have proven quality</p><p>• No planned time off during the ~5-week training — candidate must be fully available. </p><p>• Duration: long-term contract position, expected to last at least a year in duration with strong potential to extend</p>
- 2026-11-12T15:13:44Z
- New York, NY
- onsite
- Temporary / Contract
- 19.00 - 22.00 USD / Hourly
- We are looking for a Level 2 Help Desk specialist to provide hands-on technical support for a retail organization in New York, New York. This Contract position focuses on resolving escalated end-user issues across desktop, mobile, and endpoint environments while delivering a high level of customer service. The role also supports device management, documentation improvement, and collaboration with internal teams to strengthen support processes and workplace technology operations.<br><br>Responsibilities:<br>• Handle escalated support tickets and service requests involving Windows, macOS, iOS, and related endpoint technologies, troubleshooting more advanced hardware, software, operating system, and application problems.<br>• Act as the key point of contact for employees who need in-person or higher-level technical assistance, providing clear guidance and practical end-user instruction.<br>• Review recurring support trends and escalations to uncover service gaps, recommend process enhancements, and help identify opportunities to improve automation and efficiency.<br>• Develop and refine support documentation, knowledge articles, and user-facing technical resources so information remains current, useful, and easy to follow.<br>• Work closely with cross-functional teams to enhance self-service tools and automated workflows related to account access, software delivery, device setup, and employee onboarding and offboarding.<br>• Support endpoint management activities by maintaining device settings, enforcing compliance standards, deploying applications, and managing the lifecycle of Windows, macOS, and mobile hardware.<br>• Configure, stage, deploy, and support laptops, desktops, monitors, docking stations, mobile devices, and other workplace technology equipment for employees.<br>• Troubleshoot onsite issues involving connectivity, printers, conference room systems, peripherals, and workstation components to restore normal operations quickly.<br>• Track technology assets accurately and assist with hardware refresh planning to maintain dependable, up-to-date equipment across the organization.<br>• Escalate complex technical matters to infrastructure, security, or application teams with complete documentation and clear follow-through while contributing to broader service desk and endpoint improvement efforts.
- 2026-11-02T14:54:06Z
- Philadelphia, PA
- remote
- Temporary / Contract
- 18.00 - 19.00 USD / Hourly
- <p>We are looking for a Help Desk Analyst to support daily technology needs for our client based in Philadelphia, Pennsylvania. This Long-term Contract position focuses on delivering dependable end-user assistance, resolving hardware and software issues, and maintaining a productive desktop computing experience. The ideal candidate is comfortable troubleshooting Microsoft Windows systems, managing support requests, and providing timely, customer-focused technical service. <strong>This role is a REMOTE help desk opportunity - Saturday and Sunday 7am EST to 4pm EST, Monday through Wednesday 4pm EST to 1 am EST) </strong></p><p><br></p><p>Responsibilities:</p><p>• Provide front-line technical assistance for desktop, laptop, and peripheral issues affecting end users in Philadelphia, Pennsylvania.</p><p>• Diagnose and resolve common Microsoft Windows 10 and general Windows operating problems with a focus on minimizing downtime.</p><p>• Handle incoming service desk requests, document issues accurately, and update ticket status through resolution.</p><p>• Support user account access and directory-related tasks, including routine administration within Active Directory.</p><p>• Investigate basic hardware, software, and connectivity concerns and escalate more complex incidents when necessary.</p><p>• Install, configure, and maintain end-user devices and standard workplace applications to ensure consistent performance.</p><p>• Deliver clear technical guidance to employees and promote a positive support experience during issue resolution.</p>
- 2026-11-12T20:38:40Z
- Spartanburg, SC
- onsite
- Temporary / Contract
- 29.00 - 33.00 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to support daily technical operations in Spartanburg, South Carolina. This is a Contract position focused on delivering responsive desktop and end-user support, resolving common Windows-related issues, and helping employees stay productive. The ideal candidate is comfortable working with service requests, user account administration, and hands-on troubleshooting across Microsoft-based systems.</p><p><br></p><p>Responsibilities:</p><p>• Provide day-to-day desktop and help desk support by diagnosing and resolving hardware, software, and operating system issues for end users.</p><p>• Manage incoming service desk tickets, prioritize requests appropriately, and deliver timely updates through to resolution.</p><p>• Support Microsoft Windows environments, including Windows 11 devices, with setup, maintenance, and issue remediation.</p><p>• Administer user accounts and access permissions within Active Directory, including account updates and password assistance.</p><p>• Investigate basic technical problems, identify root causes, and apply practical fixes that minimize user downtime.</p><p>• Assist with application support, including troubleshooting issues related to Microsoft Dynamics 365 Business Central when needed.</p><p>• Prepare and deploy workstations, install required software, and ensure devices are configured according to support standards.</p>
- 2026-11-11T21:38:48Z
- Chandler, AZ
- onsite
- Permanent / Full Time
- 48000.00 - 50000.00 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Chandler, Arizona. This role focuses on resolving desktop, system, and access-related issues while delivering responsive service in a detail-oriented office environment. The ideal candidate is comfortable troubleshooting Windows-based technology, managing support requests efficiently, and helping employees stay productive through timely issue resolution.<br><br>Responsibilities:<br>• Deliver second-level desktop and help desk support for hardware, software, and user access concerns across the office<br>• Investigate and resolve technical issues involving Windows workstations, peripherals, and common business applications<br>• Manage incoming service requests through the ticketing system, ensuring accurate updates, prioritization, and follow-through<br>• Support account-related tasks such as password assistance, permissions updates, and basic administration within Active Directory<br>• Set up, configure, and maintain desktop and laptop equipment for employees and new hires<br>• Escalate complex incidents when needed and collaborate with internal teams to restore service as quickly as possible<br>• Document troubleshooting steps, recurring issues, and resolutions to improve support efficiency and knowledge sharing
- 2026-10-21T12:53:47Z
- Philadelphia, PA
- remote
- Temporary / Contract
- - USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technical operations for a retail environment in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys resolving user issues, maintaining stable desktop performance, and delivering responsive support across Microsoft-based systems. The role focuses on hands-on troubleshooting, account support, and timely ticket resolution while helping employees stay productive.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktop, laptop, and Windows-related issues affecting end users<br>• Diagnose hardware, software, and basic network problems and implement practical solutions in a timely manner<br>• Manage service desk requests from intake through closure, ensuring accurate updates and clear communication with users<br>• Support user account administration tasks in Active Directory, including access changes and routine maintenance<br>• Install, configure, and maintain Microsoft Windows 10 environments and standard desktop applications<br>• Escalate more complex incidents when needed and collaborate with other support teams to restore service efficiently<br>• Document troubleshooting steps, resolutions, and recurring issues to improve support consistency and knowledge sharing
- 2026-11-10T19:58:46Z
- Philadelphia, PA
- remote
- Temporary / Contract
- - USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for a retail environment in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users, and maintaining smooth desktop operations. The position focuses on hands-on troubleshooting, user account support, and timely response to service requests across Microsoft-based systems.<br><br>Responsibilities:<br>• Provide first-line technical assistance for desktop, laptop, and Windows-related issues reported by end users<br>• Diagnose and resolve common hardware, software, and operating system problems with a focus on efficient service restoration<br>• Manage user account tasks within Active Directory, including access support and routine account maintenance<br>• Respond to and track service desk tickets, ensuring updates are documented clearly and issues are closed in a timely manner<br>• Install, configure, and support Microsoft Windows 10 environments across employee workstations<br>• Escalate more complex incidents when needed while maintaining communication with users throughout the support process
- 2026-11-10T19:58:46Z
- San Francisco, CA
- onsite
- Temporary / Contract
- 35.00 - 40.00 USD / Hourly
- <p>We are looking for a Desktop Support Analyst to provide onsite hands-on technical assistance for our client located in San Francisco, California. This long-term contract position offers the opportunity to support a dynamic onsite environment by resolving day-to-day hardware, software, and access issues across multiple operating systems. The role is well suited for someone who enjoys direct end-user interaction, stays organized in a fast-moving setting, and contributes to reliable IT support operations.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level desktop support for users working on Windows, macOS, and Linux systems, with most requests centered on Windows and macOS platforms.</p><p>• Monitor and address incoming issues through the service desk queue, team messaging channels, and in-person support requests to keep employees productive.</p><p>• Manage daily ticket activity efficiently while helping reduce open support volume and maintain steady response times.</p><p>• Prepare, image, configure, and deploy laptops and workstations for new and existing employees.</p><p>• Coordinate technical onboarding and offboarding tasks, including equipment setup, access changes, and recovery of assigned devices.</p><p>• Create and maintain user accounts while assisting with password, permission, and account access issues.</p><p>• Use established support documentation consistently and help improve internal knowledge resources and process guides.</p><p>• Partner with the IT team on automation efforts and streamlined device deployment methods to improve support delivery.</p><p>• Maintain clear records, organized workflows, and dependable support practices while building strong working relationships across the organization.</p>
- 2026-11-11T17:54:06Z
- Saint Louis, MO
- onsite
- Temporary to Hire
- 20.00 - 25.00 USD / Hourly
- We are looking for a dependable Help Desk/Desktop Support Analyst to join a manufacturing organization in Saint Louis, Missouri. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, supporting end users, and delivering a high level of customer service in a hands-on environment. The person in this role will assist with day-to-day desktop support, device setup, account access, and user onboarding while helping employees stay productive across common business technologies.<br><br>Responsibilities:<br>• Deliver technical assistance to employees through both desk-side and remote support for a wide range of hardware, software, and access-related issues.<br>• Investigate and resolve incidents involving desktops, laptops, mobile devices, printers, and other workplace technology equipment.<br>• Set up, configure, and maintain Windows and macOS systems along with essential business applications such as Microsoft 365.<br>• Support users with connectivity challenges, including wireless access and basic network-related troubleshooting.<br>• Prepare and deploy new computers by imaging devices, installing required software, and confirming proper system configuration.<br>• Administer user accounts and access permissions in directory services and other internal platforms as needed.<br>• Record support requests, troubleshooting steps, and final resolutions accurately within the service desk ticketing system.<br>• Keep the technical support area organized and monitor equipment inventory to help ensure devices and accessories are properly tracked.<br>• Guide employees on everyday technology best practices, including safe computing habits and general security awareness.<br>• Assist with new employee technology setup and orientation, including workstation readiness and initial IT support needs.
- 2026-10-22T12:43:43Z
- Itasca, IL
- onsite
- Temporary to Hire
- 20.00 - 24.00 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Itasca, Illinois in a contract capacity with the potential to become permanent. This onsite position offers the opportunity to build a strong understanding of day-to-day IT operations while supporting employees with desktop, hardware, and connectivity needs. The role is well suited for someone who combines a service-focused approach with solid technical fundamentals and a strong ability to stay organized in a fast-paced environment.<br><br>Responsibilities:<br>• Prepare and configure computers for deployment, including imaging devices, completing workstation setup, and confirming equipment is ready for end users.<br>• Maintain accurate inventory records by tracking hardware assignments, updates, and asset status throughout the support lifecycle.<br>• Provide frontline technical assistance for employees by diagnosing and resolving issues related to Windows systems, passwords, peripherals, and general desktop functionality.<br>• Support users working within Microsoft 365 by addressing access concerns, account issues, and common productivity tool problems.<br>• Assist with Active Directory tasks such as user account support, password resets, and basic permissions-related troubleshooting.<br>• Investigate and resolve service desk tickets in a timely manner while keeping users informed and documenting solutions clearly.<br>• Troubleshoot hardware, software, and network connectivity problems to minimize downtime and restore normal operations quickly.<br>• Transition from deployment-focused work into broader help desk support after gaining familiarity with internal IT processes and user needs.
- 2026-11-11T14:58:17Z
- South Portland, ME
- onsite
- Temporary to Hire
- 23.75 - 27.50 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical support for a manufacturing environment in South Portland, Maine. This contract opportunity with potential for a permanent role is suited for someone who enjoys solving day-to-day user issues, preparing devices for deployment, and helping maintain a reliable and secure desktop environment. The position will work closely with internal IT staff to keep end users productive while supporting operational technology needs across the business.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktops, laptops, printers, mobile devices, and related software used by employees.<br>• Investigate and close service desk tickets efficiently, ensuring users receive clear updates and timely resolution to support requests.<br>• Perform operating system upgrades to Windows 11 and assist with workstation migration activities as needed.<br>• Prepare equipment for end users by imaging, configuring, testing, and deploying computers and mobile hardware.<br>• Support remediation work tied to security observations by addressing vulnerabilities and applying approved fixes in coordination with IT and security teams.<br>• Contribute to software compliance efforts by reviewing license usage, helping remove unused applications, and supporting audit readiness.<br>• Record completed work, technical findings, and device details accurately while keeping inventory information up to date.<br>• Partner with colleagues on improving desktop support practices, streamlining issue resolution, and enhancing the overall user experience.
- 2026-11-06T15:38:43Z
- Pleasanton, CA
- onsite
- Temporary to Hire
- 35.00 - 38.00 USD / Hourly
- <p>We are looking for a IT Support Analyst to support employees with day-to-day technical issues in California. This IT Support Analyst contract opportunity has the potential to become permanent and is ideal for someone who enjoys combining hands-on desktop support with responsive service desk assistance across both remote and onsite environments. In this IT Support Analyst role, you will help maintain end-user systems, resolve incidents efficiently, and provide guidance on workplace technology and security best practices. This IT Support Analyst is on onsite role out of Pleasanton. </p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level technical support for end users, resolving incidents through desk-side assistance as well as remote troubleshooting.</p><p>• Set up, deploy, maintain, and repair desktops, laptops, and related equipment for office and workstation use.</p><p>• Administer and support Windows 10 devices and provide limited assistance for iOS-based hardware.</p><p>• Troubleshoot hardware issues, software errors, and connectivity problems to restore user productivity quickly.</p><p>• Support core business applications and collaboration platforms, including Microsoft 365, Teams, Zoom, Outlook, Word, Excel, and PowerPoint.</p><p>• Install, configure, and maintain endpoint protection and backup tools across desktop and laptop environments.</p><p>• Assist with Active Directory tasks such as account setup, password resets, and basic user access support while helping monitor and triage incoming tickets.</p><p>• Configure new user devices and peripherals, including computers, printers, and remote access tools such as Citrix and related solutions.</p><p>• Track and update inventory records for IT assets as equipment is received, assigned, relocated, or replaced within the office.</p><p>• Provide end-user instruction on software usage, security awareness, and effective computing practices while following organizational safety and security standards.</p>
- 2026-11-04T15:53:45Z
- Winthrop, MN
- onsite
- Temporary to Hire
- 28.50 - 33.00 USD / Hourly
- <p>We are looking for a Desktop Support Analyst. This position supports both office and plant users by resolving technical issues, maintaining end-user devices, and helping keep daily operations running smoothly. The ideal candidate brings hands-on desktop support experience, a strong service mindset, and the ability to troubleshoot effectively in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance for employees in corporate and manufacturing settings, addressing hardware, software, and device-related issues with minimal oversight.</p><p>• Manage incoming incidents and service requests through the ticketing platform, ensuring accurate documentation, timely follow-up, and clear resolution updates.</p><p>• Analyze repeated support problems, determine underlying causes, and recommend durable corrective actions to reduce future disruptions.</p><p>• Set up, configure, deploy, and maintain desktops, laptops, and other endpoint equipment used across the business.</p><p>• Deliver attentive support to users by communicating clearly, setting expectations, and resolving issues with a customer-focused approach.</p><p>• Perform routine IT upkeep activities while adhering to established standards, security practices, and operational procedures.</p><p>• Contribute to planning and tracking support-related expenses and assist with budget-oriented administrative tasks as needed.</p><p>• Travel domestically on a limited basis, up to 10%, to provide technical support when business needs require onsite assistance.</p>
- 2026-11-05T11:33:41Z
- the Woodlands, TX
- onsite
- Temporary / Contract
- 23.75 - 27.50 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in The Woodlands, Texas. This Long-term Contract opportunity is ideal for someone who enjoys resolving everyday hardware, software, and access issues while delivering responsive customer service. The role supports a fast-paced environment within the energy and natural resources sector and offers the chance to broaden technical skills through hands-on service desk work.<br><br>Responsibilities:<br>• Respond to incoming support requests and document issues thoroughly within the ticketing system.<br>• Diagnose and resolve common desktop, laptop, operating system, and application problems for internal users.<br>• Assist employees with account access, password support, and directory-related requests in Active Directory.<br>• Provide day-to-day support for Microsoft Windows environments, including Windows 10 devices and standard workstation configurations.<br>• Escalate more complex incidents when needed while maintaining clear communication on status and next steps.<br>• Set up, deploy, and support end-user equipment to ensure reliable performance in the workplace.<br>• Track recurring technical issues and share observations that help improve service desk efficiency and user experience.
- 2026-11-11T14:58:17Z
- Nashville, TN
- remote
- Temporary / Contract
- 24.00 - 28.00 USD / Hourly
- <p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol><p><br></p>
- 2026-11-03T16:13:37Z