289 Results for Help Desk Analyst Ii Jobs in Accountemps

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Help Desk Analyst II

Baltimore, MD
onsite
Temporary / Contract
24.70 - 28.60 USD / Hourly
We are looking for an experienced Help Desk Analyst II to support day-to-day technology needs for a mission-driven healthcare and social assistance organization in Baltimore, Maryland. This Long-term Contract opportunity is ideal for someone who is comfortable providing onsite support, resolving a wide range of end-user issues, and delivering excellent service to employees with varying levels of technical ability. The role focuses on troubleshooting modern workplace tools, maintaining smooth operation of conference room technology, and ensuring timely ticket resolution in a fast-paced environment. Responsibilities: • Provide onsite technical support for staff by diagnosing and resolving hardware, software, account access, and workstation issues across Windows 11, Linux, and Microsoft-based environments. • Manage incoming service requests through Zendesk, prioritize issues appropriately, and resolve Tier I and Tier II incidents while escalating more advanced problems when necessary. • Support Office 365 applications, Okta single sign-on access, and other cloud-based business tools to keep employees productive and secure. • Maintain and troubleshoot Zoom-enabled conference room systems, including collaboration technology such as Neat and Poly devices, to ensure reliable meeting experiences. • Assist users with content access and collaboration platforms, including cloud document management tools, while promoting efficient day-to-day usage. • Work closely with a small technology team to deliver responsive service, share updates on recurring issues, and contribute to consistent support practices. • Communicate clearly with users of different technical backgrounds, providing patient guidance and practical solutions that improve the overall support experience. • Document troubleshooting steps, resolutions, and escalation details accurately within the ticketing system to support visibility and knowledge sharing.
2026-10-07T15:08:45Z

Help Desk Analyst II

Lee, MA
onsite
Temporary / Contract
28.00 - 31.00 USD / Hourly
Tier 2 IT Support Specialist Location: Lee, MA (100% Onsite)Duration: 6-Month Contract with Potential ExtensionCompensation: Up to $31.00/hourBenefits: Eligible for Paid Time Off (PTO) and Paid Holidays over the course of the contractHours: 40 Weekly, Monday through Friday Overview Robert Half is seeking an experienced Tier 2 IT Support Specialist for a full-time contract opportunity in Lee, MA. This position is ideal for an IT professional who enjoys hands-on troubleshooting, supporting end users, and working closely with a collaborative IT team. The selected candidate will provide technical support to employees, assist with desktop and user support issues, and help maintain daily IT operations. The initial contract is expected to last six months, with the potential for extension. Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support to end users</li><li>Troubleshoot hardware, software, and user account issues</li><li>Assist with workstation deployments, upgrades, and replacements</li><li>Support user onboarding, offboarding, and access requests</li><li>Troubleshoot connectivity, authentication, and application-related issues</li><li>Document incidents, resolutions, and support procedures</li><li>Collaborate with other IT team members to resolve complex issues</li><li>Deliver professional and customer-focused support to end users</li></ul>
2026-09-22T15:23:45Z

Help Desk Analyst II

Atlanta, GA
remote
Temporary / Contract
26.00 - 29.00 USD / Hourly
The Help Desk II / IT Support Specialist provides Tier 2 technical support to end users across a Microsoft-based enterprise environment. This position is responsible for troubleshooting hardware, software, operating system, account access, network connectivity, and Microsoft 365 issues that require deeper investigation beyond Tier 1 support.The ideal candidate has strong Windows troubleshooting experience, understands Active Directory and Microsoft Entra ID, and is comfortable supporting users through a ticketing system while documenting issues and resolutions.Key Responsibilities<ul><li>Provide Tier 2 support for Windows 10/11 desktops, laptops, mobile devices, printers, and peripherals.</li><li>Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.</li><li>Support Active Directory and Microsoft Entra ID user accounts, groups, permissions, password resets, and account lockouts.</li><li>Troubleshoot VPN, Wi-Fi, TCP/IP, DNS, DHCP, and general network connectivity issues.</li><li>Support endpoint provisioning, software installation, imaging, and device configuration.</li><li>Assist with Microsoft Intune-managed devices and endpoint compliance issues.</li><li>Troubleshoot MFA, SSO, and authentication issues.</li><li>Work incidents and service requests through ServiceNow or a comparable ITSM platform.</li><li>Escalate infrastructure, networking, security, and application issues when necessary.</li><li>Maintain accurate ticket documentation and contribute to knowledge-base articles.</li></ul>
2026-10-05T14:13:45Z

Service Desk Analyst

Brookhaven, GA
remote
Temporary to Hire
25.00 - 27.00 USD / Hourly
OverviewOur tech client in Brookhaven is looking to add a Service Desk Analyst with 2-4 years of experience for a 3-6 months contract-to-hire role. 4 days onsite/week with conversion salary up to $55k. Key Responsibilities:<ul><li>Provide technical support for Windows Desktop Operating Systems, including troubleshooting issues and assisting users.</li><li>Join Windows workstations to the domain and resolve connectivity problems.</li><li>Support the O365 Suite of applications</li><li>Configure and troubleshoot printers, ensuring reliable functionality for end-users.</li><li>Respond to service desk tickets promptly and maintain detailed documentation of solutions.</li><li>Collaborate with team members to improve IT processes and procedures.</li><li>Deliver high-quality customer service to clients and internal users.</li></ul>
2026-10-09T20:04:33Z

Help Desk Analyst

Memphis, TN
onsite
Temporary to Hire
20.00 - 22.00 USD / Hourly
We are seeking a Help Desk Support Analyst to join a growing IT team supporting end users in a healthcare-related environment. This role is ideal for someone with a strong customer service mindset, solid phone presence, and previous help desk experience who enjoys helping users solve technical issues.During the first six months, this position will work onsite Monday through Friday for training and onboarding. Following conversion to a permanent employee, the schedule may include evenings, nights, weekends, or other assigned shifts, with remote work opportunities available based on business needs.Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support to end users via phone, email, and remote support tools</li><li>Troubleshoot hardware, software, password, and account access issues</li><li>Support Active Directory user account administration, including password resets and account maintenance</li><li>Document incidents, service requests, and resolutions in the ticketing system</li><li>Escalate complex issues to appropriate IT teams as needed</li><li>Deliver exceptional customer service while supporting a diverse user community</li><li>Follow established support processes, procedures, and service level expectations</li></ul>
2026-10-09T20:28:43Z

Help Desk Analyst

Jacksonville, FL
onsite
Temporary / Contract
- USD / Hourly
We are seeking a customer-focused Help Desk Analyst to provide technical support to end users across desktop, mobile, and cloud-based technologies. The ideal candidate will have strong troubleshooting abilities and a passion for delivering exceptional customer service.Responsibilities<ul><li>Provide Tier I and Tier II support for hardware, software, and network-related issues.</li><li>Troubleshoot Windows operating systems, Microsoft 365 applications, and endpoint devices.</li><li>Create, manage, and close service tickets while meeting SLA requirements.</li><li>Support Active Directory user administration, password resets, and account management.</li><li>Assist users with VPN, printer, email, and connectivity issues.</li><li>Configure and deploy laptops, desktops, and mobile devices.</li><li>Escalate complex issues to infrastructure or engineering teams when necessary.</li><li>Maintain technical documentation and knowledge base articles.</li></ul>
2026-10-08T18:18:42Z

Service Desk Analyst

Norfolk, VA
remote
Temporary to Hire
25.00 - 30.00 USD / Hourly
Service Desk Analyst (Healthcare)Location: Norfolk, VAEmployment Type: Contract to hireJob DescriptionRobert Half is seeking a Service Desk Analyst to support a healthcare organization in the Norfolk, VA area. This role is responsible for providing first-level technical support to end users, troubleshooting hardware and software issues, and ensuring a high level of customer service across clinical and administrative teams.The ideal candidate will have prior Help Desk or Service Desk experience in a fast-paced environment. Experience supporting healthcare applications, particularly Epic, is highly preferred.Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals</li><li>Support Microsoft Windows, Microsoft 365, and common business applications</li><li>Create, track, update, and resolve service tickets in accordance with established SLAs</li><li>Assist users with password resets, account unlocks, and access-related requests</li><li>Escalate complex technical issues to appropriate support teams when necessary</li><li>Document troubleshooting steps, resolutions, and recurring issues</li><li>Support new user setups, hardware deployments, and workstation installations</li><li>Deliver excellent customer service while supporting clinical and administrative staff</li><li>Maintain security and compliance standards within a healthcare environment</li></ul>Qualifications<ul><li>1+ years of Help Desk, Service Desk, or Desktop Support experience</li><li>Strong troubleshooting and customer service skills</li><li>Experience supporting Windows operating systems and Microsoft 365 environments</li><li>Familiarity with Active Directory and basic user account administration</li><li>Experience working with ticketing systems</li><li>Ability to prioritize and manage multiple support requests in a fast-paced environment</li><li>Strong verbal and written communication skills</li></ul>Preferred Qualifications<ul><li>Experience supporting healthcare organizations</li><li>Experience with Epic or other Electronic Health Record (EHR) systems</li><li>Knowledge of healthcare IT workflows and environments</li><li>Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications</li></ul>What We're Looking ForWe are seeking a customer-focused IT professional who enjoys solving technical issues, supporting end users, and working in a mission-driven healthcare environment. Candidates with Epic experience or healthcare support backgrounds are strongly encouraged to apply.
2026-10-16T18:08:42Z

Help Desk Analyst

Green, OH
onsite
Temporary / Contract
19.95 - 23.10 USD / Hourly
We are looking for a Help Desk Analyst to join a Long-term Contract opportunity supporting a large-scale infrastructure initiative in Canton, Ohio. This position focuses on providing technical assistance tied to equipment validation and end-user support across a broad network of corporate locations. The ideal candidate brings a strong help desk background, communicates clearly with users and internal teams, and maintains precise records throughout each stage of support. Responsibilities:• Provide front-line technical support for users by diagnosing common hardware, software, and connectivity issues in a timely manner.• Perform pre-deployment and post-deployment validation of IT equipment to confirm readiness and proper operation during the infrastructure upgrade project.• Document incidents, resolutions, and follow-up actions thoroughly within the service desk ticketing system.• Support activities related to switch upgrade efforts across numerous sites by verifying device status and escalating issues when needed.• Use Active Directory and Windows-based tools to assist with user access, account support, and workstation troubleshooting.• Communicate effectively with team members, project leads, and end users to provide updates, gather required information, and ensure smooth support coverage.• Follow established support procedures and quality standards while handling a high volume of technical requests with accuracy and attention to detail.
2026-09-29T15:23:46Z

Level II - IT Support Analyst

Hartford, CT
remote
Temporary / Contract
30.00 - 35.00 USD / Hourly
Level II - IT Support Analyst (Contract-to-Hire)Location: Hartford, CT 06103 (Fully Remote)Job Type: Contract-to-HireDuration: 90-Day Contract-to-HireCompensation: Up to $35.00/hourSchedule: Monday-Friday, 40 Hours Per Week OverviewWe are seeking a Level II IT Support Analyst to join a remote IT support team. This position is ideal for a candidate with experience supporting Microsoft environments, user administration, email systems, and escalated technical support requests.The successful candidate will be responsible for handling a combination of Microsoft 365 administration, user account management, identity and access support, email administration, troubleshooting, and ticket resolution. The ideal candidate can work independently, learn new processes quickly, and provide exceptional support to end users. Responsibilities<ul><li>Troubleshoot and resolve Tier II support requests.</li><li>Support Microsoft 365 administration and user management activities.</li><li>Manage user accounts, permissions, security groups, and access requests.</li><li>Administer distribution groups, distribution lists, and shared resources.</li><li>Support email-related administration and troubleshooting.</li><li>Execute and troubleshoot PowerShell scripts.</li><li>Assist with cloud and on-premises user administration tasks.</li><li>Work tickets through a ServiceNow-based support environment.</li><li>Escalate complex issues when appropriate.</li><li>Document troubleshooting steps, procedures, and resolutions.</li><li>Collaborate with team members in a fully remote environment.</li><li>Support onboarding and offboarding activities.</li></ul>Technical EnvironmentExperience with some or all of the following technologies is preferred:<ul><li>Microsoft 365</li><li>Office 365</li><li>Exchange Online</li><li>Active Directory</li><li>Microsoft Entra ID (Azure AD)</li><li>PowerShell</li><li>ServiceNow</li><li>Azure</li><li>Windows 10 / Windows 11</li><li>Identity & Access Management</li><li>Distribution Groups</li><li>Distribution Lists</li></ul>
2026-09-23T19:43:46Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
- USD / Hourly
We are looking for a Help Desk Analyst to support end users with day-to-day technical issues in Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving problems, delivering responsive customer support, and maintaining reliable desktop performance across a Microsoft Windows environment. The person in this role will handle incoming service requests, troubleshoot system and access issues, and help ensure users can work efficiently with minimal disruption. Responsibilities: • Provide first-level technical support for hardware, software, and Windows-related issues reported by end users. • Manage and resolve service desk tickets in a timely manner, documenting steps taken and outcomes clearly. • Troubleshoot desktop and account-access problems, identifying root causes and escalating more complex issues when needed. • Support user administration tasks within Active Directory, including account updates and access-related assistance. • Assist team members with Windows 10 functionality, system settings, and common workstation problems. • Communicate with users throughout the support process to set expectations and confirm issue resolution. • Maintain accurate records of incidents, requests, and recurring technical concerns to support service improvement.
2026-10-01T14:18:43Z

Help Desk Analyst

Syracuse, NY
onsite
Temporary / Contract
22.00 - 26.40 USD / Hourly
We are looking for a Help Desk Analyst to support end users in Syracuse, New York through responsive technical assistance and dependable issue resolution. This Long-term Contract position is ideal for someone with at least 1 year of experience assisting users with Windows environments, account access, and everyday desktop support needs. The role focuses on delivering timely service, documenting incidents accurately, and helping maintain a smooth and productive user experience. Responsibilities: • Provide first-line technical support for hardware, software, and access-related issues submitted by end users. • Investigate and resolve desktop problems involving Microsoft Windows 10 and Windows 11 systems. • Manage service desk requests by logging, updating, and closing tickets with clear and thorough documentation. • Support user account maintenance tasks, including password resets and directory-related assistance within Active Directory. • Troubleshoot common workstation issues by identifying root causes and applying practical fixes or escalation when needed. • Communicate with users in a clear and attentive manner to gather issue details, explain solutions, and set expectations on resolution timelines. • Escalate more complex incidents to the appropriate support teams while ensuring continuity and follow-up. • Contribute to a reliable support operation by tracking recurring issues and sharing observations that may improve service performance.
2026-10-07T20:13:47Z

Help Desk Analyst

Greenville, SC
onsite
Temporary / Contract
17.00 - 18.00 USD / Hourly
We are looking for a Help Desk Analyst to support daily technical operations for a plastics manufacturing organization in Greenville, South Carolina. This Contract position focuses on delivering responsive first-line assistance, resolving common hardware, software, and connectivity issues, and ensuring employees receive timely support. The ideal candidate brings strong troubleshooting ability, clear communication skills, and a customer-focused approach in a fast-paced environment. Responsibilities: • Serve as the first point of contact for incoming support requests by phone or ticketing system, assessing issues and providing prompt technical assistance. • Troubleshoot routine user problems involving Microsoft Windows, password access, printers, network connectivity, point-of-sale devices, and other fixed or mobile equipment. • Guide employees on the effective use of new or revised technologies through clear instruction and practical user support. • Research technical questions by consulting company documentation, vendor resources, and knowledge base articles to identify effective solutions. • Escalate incidents that require advanced diagnosis to the appropriate support tier while ensuring all relevant details are communicated clearly. • Maintain accurate service records by documenting symptoms, actions taken, troubleshooting results, and final outcomes within the ticketing system. • Monitor open cases and follow through to closure while working within established service level expectations. • Contribute to consistent service desk operations by applying help desk procedures and adapting priorities as business needs change.
2026-10-16T11:53:41Z

Help Desk Analyst

San Antonio, TX
onsite
Temporary to Hire
15.20 - 17.60 USD / Hourly
We are looking for a Help Desk Analyst to support end users by resolving technical issues and delivering reliable day-to-day IT assistance in San Antonio, Texas. This contract position with potential for a permanent role is ideal for someone who communicates clearly, stays composed in a fast-paced environment, and enjoys helping people navigate hardware, software, and access-related challenges. The role will focus on ticket-based support, account administration, collaboration tools, and device troubleshooting across a diverse technical environment. Responsibilities: • Manage incoming support requests through the FootPrints ticketing platform, document resolutions, and maintain accurate service records. • Troubleshoot issues involving Microsoft Teams, desktop applications, and general end-user connectivity to restore productivity quickly. • Administer user accounts and access permissions within Active Directory, including routine updates and account support. • Provide technical assistance for Windows and Mac computers, mobile devices, and common peripheral hardware used across the organization. • Support Apple and Android devices by assisting with setup, configuration, and basic troubleshooting needs. • Assist with hardware rollouts, device deployments, and configuration tasks to ensure equipment is ready for business use. • Coordinate with internal IT teams and vendors when issues require escalation or specialized technical expertise. • Deliver customer-focused support with professionalism, patience, and clear communication during every user interaction.
2026-10-08T20:38:45Z

Second Shift Help Desk Analyst

Columbus, OH
onsite
Permanent / Full Time
55000.00 - 65000.00 USD / Yearly
We are looking for a Second shift Help Desk/Desktop Support Analyst to provide reliable technical support for end users in Columbus, Ohio. This role focuses on resolving day-to-day hardware, software, and account-related issues while delivering responsive service in a hospitality-driven environment. The ideal candidate is comfortable working with Microsoft Windows systems, handling support requests efficiently, and maintaining a high standard of customer care. Responsibilities:• Provide first-line technical assistance for desktop, laptop, and basic peripheral issues affecting daily operations.• Respond to service desk requests in a timely manner, document actions taken, and follow issues through to resolution.• Support user account administration tasks within Active Directory, including access updates and basic account maintenance.• Troubleshoot Microsoft Windows 10 and related Windows environment issues to restore system functionality quickly.• Diagnose common software and connectivity problems by applying structured troubleshooting methods.• Escalate more complex incidents when necessary while ensuring clear communication with users and internal support teams.• Install, configure, and maintain standard desktop applications and workstation settings as required.• Contribute to service continuity by identifying recurring support issues and sharing practical recommendations for improvement
2026-10-01T18:43:45Z

Level 2 Help Desk Technician

Miami, FL
onsite
Temporary / Contract
- USD / Hourly
We are seeking a Level 2 Help Desk Technician to serve as the escalation point for a busy end user support environment. This role handles the tickets that Level 1 cannot resolve, owns them through resolution, and helps keep the wider team running smoothly.Responsibilities<ul><li>Resolve escalated hardware, software, and network incidents across Windows 10 and Windows 11 environments</li><li>Support Microsoft 365, Active Directory, and Entra ID account and access issues</li><li>Image, configure, and deploy desktops, laptops, and mobile devices</li><li>Troubleshoot VPN, printing, and basic network connectivity problems</li><li>Document resolutions and update knowledge base articles for the Level 1 team</li><li>Manage tickets in the ITSM platform against defined SLAs</li><li>Provide occasional deskside and remote support to end users across multiple sites</li></ul>
2026-10-12T12:53:42Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Permanent / Full Time
70000.00 - 75000.00 USD / Yearly
Help Desk Support Analyst Role Summary We are seeking a Help Desk Support Analyst to provide day-to-day technical support in a professional environment. This Los Angeles, California-based role will troubleshoot user issues, manage support requests, and help ensure employees have reliable access to the technology they need. Key Responsibilities<ul><li>Respond to and resolve end-user hardware, software, and access issues.</li><li>Manage support requests through an established ticketing system.</li><li>Troubleshoot desktop applications, operating systems, connectivity, and peripheral issues.</li><li>Escalate complex issues to appropriate technical teams when needed.</li><li>Maintain clear documentation of issues, resolutions, and support procedures.</li><li>Assist with software testing, workstation support, and general IT projects.</li><li>Provide professional and responsive customer service to users across the organization.</li></ul>
2026-10-07T20:38:46Z

Desktop Support /Service Desk Analyst|Cloud IT Support - FTE

Des Moines, IA
onsite
Permanent / Full Time
65000.00 - 75000.00 USD / Yearly
TITLE: CLOUD IT SUPPORT SPECIALIST – TIER 1 – 3 - WORK EASTERN TIME ZONE HOURS. IMMEDIATE HIRE! IMMEDIATE INTERVIEW!LOCATION: 100% REMOTE OR HYBRID MUST BE A US CITIZEN / GREEN CARD HOLDER – NO H1B visa, No F1 No OPT status.Direct Hire PERM up to $75K PLUS OVERTIME + BENEFITS!At least 2 years of PROFESSIONAL experience. College experience only won’t be considered.PERKS: Company is migrating to the CLOUD! HUGE OPPORTUNITY TO GAIN CLOUD EXPERIENCEDo you love helping others & solving tech challenges?Are you an IT Support Analyst who thrives on delivering exceptional IT support?We're searching for a dedicated Cloud Help Desk Specialist ready for a long-term role with a Mid company focused on Help Desk, Break/Fix, & Desktop Support!WHITE GLOVE EXECUTIVE LEVEL EXPERIENCEMUST HAVE ULTRA SHARP PROFESSIONAL COMMUNICATION!Azure, Intune, M365/ O365Only apply if you have positive attitudes, strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!What You Will Do:Your day-to-day will include:<ul><li>Tier 1 – Tier 3, + Desktop Support, hand holding a User Base in a small 3 person team as primary Help Desk Support</li><li>MUST HAVE ULTRA SHARP PROFESSIONAL COMMUNICATION!</li><li>MUST HAVE GOOGLE WORKSPACE EXPERIENE !!</li><li>Cloud, Intune, AutoPilot, M365 / O365 / Active Directory</li><li>Mac & Windows Support</li><li>Google Workspace experience is REQUIRED</li><li>Laptop Imaging & Automation! Volume laptop rollouts</li><li>Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support</li><li>Ticketing Management System experience</li><li>Resolving High Volume of tickets</li><li>Hybrid Active Directory: Password resets, account unlocks, access management</li></ul>Must-Haves<ul><li>1+ year professional experience</li><li>MUST HAVE ULTRA SHARP PROFESSIONAL COMMUNICATION!</li><li>Tier 1 – Tier 3 Help Desk experience</li><li>Google Workspace - Google Platform support experience</li><li>Solid Hardware & Software troubleshooting skills</li><li>Citrix</li><li>M365 & Azure</li></ul>Soft Skills That Make You Stand Apart<ul><li>A problem-solver with a can-do attitude</li><li>PROFESSIONAL COMMUNICATION SKILLS !!</li></ul>If you're excited to troubleshoot, and expand your IT Support skills with a prestigious company, don't wait—apply today.This is a full-time salaried Cloud Help Desk Specialist PERM up to $75K PLUS bonus + BENEFITS!For immediate & confidential consideration for IT SUPPORT SPECIALIST, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. My DIRECT EMAIL address is on my LinkedIN profile. Or you can ONE CLICK APPLY.
2026-10-06T21:24:04Z

Help Desk/Desktop Support Analyst

Brooklyn, NY
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance on a Contract basis. This contract assignment will run for 5 weeks and supports employees with day-to-day technology issues across desktop, laptop, and productivity tools. The role is ideal for someone who can deliver responsive Tier 1 and Tier 2 support in a mixed Windows and macOS environment while maintaining a detail-oriented, service-focused approach. Responsibilities: • Deliver first- and second-level technical support for hardware, software, and basic network-related issues in an office setting. • Troubleshoot and resolve problems affecting Windows PCs, Mac computers, and commonly used end-user applications. • Assist staff with account access, configuration questions, and day-to-day use of Google Workspace tools. • Set up, image, configure, and deploy workstations and peripheral equipment for onsite users as needed. • Document incidents, solutions, and recurring issues clearly to support efficient follow-up and knowledge sharing. • Escalate more complex technical matters when necessary and coordinate with the appropriate internal or external support resources. • Provide hands-on user assistance during office hours and help maintain smooth operation of end-user technology throughout the contract period.
2026-09-22T14:23:48Z

Help Desk/Desktop Support Analyst

Harrisburg, PA
onsite
Temporary to Hire
- USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a client-focused IT support team in Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys solving technical problems, supporting end users across a Microsoft-based environment, and delivering dependable service both remotely and onsite. The role offers a mix of hands-on desktop support, account administration, and day-to-day operational troubleshooting while working closely with users to keep systems running smoothly. Responsibilities: • Deliver timely support for everyday hardware, software, and access-related issues submitted through the service desk. • Diagnose and resolve problems affecting desktops, laptops, printers, and other end-user devices in both remote and onsite settings. • Prepare and deploy workstations, install business applications, and set up user profiles and accounts for new or existing staff. • Monitor technical alerts and respond to basic network or connectivity issues using internal support and monitoring tools. • Perform routine administration tasks within Active Directory and Microsoft 365 to maintain user access and system functionality. • Apply patches, support endpoint protection efforts, and help maintain a secure desktop environment across supported devices. • Keep support records accurate and up to date, ensuring troubleshooting steps and resolutions are clearly documented. • Recognize repeated support trends and share recommendations that improve service quality and reduce recurring incidents. • Travel to client locations as needed to provide in-person technical assistance and equipment support.
2026-10-15T14:14:06Z

Help Desk/Desktop Support Analyst

Independence, OH
onsite
Temporary / Contract
18.21 - 21.09 USD / Hourly
Position SummaryOur client is seeking an experienced Software Support Analyst to join a collaborative team of support professionals. The organization is preparing to release two new software systems, requiring end users to migrate to the new platforms. This transition is expected to create an increased need for application assistance, troubleshooting, and user education.The Software Support Analyst will provide first-line support for SaaS applications, respond to incoming support requests, investigate software-related issues, and guide users through effective resolutions. The ideal candidate has previous experience supporting software or business systems, strong communication skills, sound problem-solving abilities, and an interest in developing into a future Customer Success Manager role. Key Responsibilities<ul><li>Provide first-line support for SaaS platforms, software applications, and related system functionality.</li><li>Respond to incoming support requests received by phone, email, chat, or the organization’s ticketing system.</li><li>Evaluate and prioritize support requests based on urgency, business impact, and established service expectations.</li><li>Assist end users as they migrate to and begin using two newly released software systems.</li><li>Troubleshoot application access, configuration, navigation, functionality, and general usage issues.</li><li>Gather relevant information from users and apply diagnostic procedures to identify the cause of software problems.</li><li>Ask clear, targeted questions to understand reported issues and guide users through appropriate troubleshooting steps.</li><li>Explain software features, processes, and solutions in clear, user-friendly language.</li><li>Educate users on proper system procedures to improve adoption and reduce repeated support requests.</li><li>Accurately document support requests, troubleshooting steps, identified causes, and completed resolutions in the ticketing system.</li><li>Maintain detailed records of unresolved issues and provide complete information when escalating tickets to second-level support or technical teams.</li><li>Monitor escalated issues to help ensure timely resolution and user satisfaction.</li><li>Identify recurring support trends and potential system-wide problems.</li><li>Test and document suspected software issues before forwarding them to the appropriate technical resource.</li><li>Communicate known issues, service interruptions, and resolution updates to affected users and internal stakeholders.</li><li>Contribute to support documentation, knowledge-base articles, frequently asked questions, and user instructions.</li><li>Partner with implementation, product, technical, and customer-facing teams to improve the overall user experience.</li><li>Perform additional software support responsibilities as needed.</li></ul>
2026-10-02T13:13:47Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
remote
Temporary / Contract
18.00 - 19.00 USD / Hourly
We are looking for a Help Desk Analyst to support daily technology needs for our client based in Philadelphia, Pennsylvania. This Long-term Contract position focuses on delivering dependable end-user assistance, resolving hardware and software issues, and maintaining a productive desktop computing experience. The ideal candidate is comfortable troubleshooting Microsoft Windows systems, managing support requests, and providing timely, customer-focused technical service. This role is a REMOTE help desk opportunity - Saturday and Sunday 7am EST to 4pm EST, Monday through Wednesday 4pm EST to 1 am EST) Responsibilities:• Provide front-line technical assistance for desktop, laptop, and peripheral issues affecting end users in Philadelphia, Pennsylvania.• Diagnose and resolve common Microsoft Windows 10 and general Windows operating problems with a focus on minimizing downtime.• Handle incoming service desk requests, document issues accurately, and update ticket status through resolution.• Support user account access and directory-related tasks, including routine administration within Active Directory.• Investigate basic hardware, software, and connectivity concerns and escalate more complex incidents when necessary.• Install, configure, and maintain end-user devices and standard workplace applications to ensure consistent performance.• Deliver clear technical guidance to employees and promote a positive support experience during issue resolution.
2026-10-06T14:03:58Z

Help Desk/Desktop Support Analyst

Pasco, WA
onsite
Temporary / Contract
25.00 - 30.00 USD / Hourly
Robert Half is seeking a hands-on Help Desk Technician to support a Windows-based environment. This Help Desk Technician will be responsible for supporting the ticket workload amongst other internal partners. This position is 100% Onsite in Pasco, WA and is a 2 month contract with potential to extend. Apply today! Duration: 4 months with potential to extend or convertLocation: 100% onsite in Pasco, WA. Some travel to 2-3 sites nearby.Schedule: Monday - Friday 8 AM to 5 PM PST Responsibilities:<ul><li>Install, configure, and maintain PCs and peripheral devices to ensure optimal performance.</li><li>Troubleshoot and resolve technical issues reported through help desk tickets.</li><li>Collaborate with team members, customers, and vendors to address IT-related concerns.</li><li>Provide timely and detail-oriented support to maintain system functionality and user satisfaction.</li><li>Utilize tools like ServiceNow ITSM to manage and track service desk requests.</li><li>Implement and support Active Directory and Microsoft Windows 10 environments.</li><li>Conduct routine system checks and perform necessary updates to ensure security and reliability.</li><li>Document technical procedures and resolutions for future reference.</li><li>Offer guidance and training to users on IT systems and software as needed.</li></ul>
2026-10-02T00:18:43Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
remote
Temporary / Contract
18.00 - 19.00 USD / Hourly
We are looking for a Help Desk Analyst to support daily technology needs for our client based in Philadelphia, Pennsylvania. This Long-term Contract position focuses on delivering dependable end-user assistance, resolving hardware and software issues, and maintaining a productive desktop computing experience. The ideal candidate is comfortable troubleshooting Microsoft Windows systems, managing support requests, and providing timely, customer-focused technical service. This role is a REMOTE NIGHT SHIFT opportunity - must be available to work THURSDAY THROUGH MONDAY, 4PM EST TO 1 AM EST (able to live in any time zone). Responsibilities:• Provide front-line technical assistance for desktop, laptop, and peripheral issues affecting end users in Philadelphia, Pennsylvania.• Diagnose and resolve common Microsoft Windows 10 and general Windows operating problems with a focus on minimizing downtime.• Handle incoming service desk requests, document issues accurately, and update ticket status through resolution.• Support user account access and directory-related tasks, including routine administration within Active Directory.• Investigate basic hardware, software, and connectivity concerns and escalate more complex incidents when necessary.• Install, configure, and maintain end-user devices and standard workplace applications to ensure consistent performance.• Deliver clear technical guidance to employees and promote a positive support experience during issue resolution.
2026-10-06T13:58:44Z

Help Desk/Desktop Support Analyst

Carson City, NV
onsite
Temporary / Contract
31.66 - 36.66 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users at a manufacturing facility in Carson City, NV. This is a Contract position focused on delivering first-line assistance across desktop, laptop, hardware, software, and Microsoft-based environments. The ideal candidate will combine strong troubleshooting ability with excellent customer service skills and a practical understanding of system administration tasks in a fast-paced IT setting. Responsibilities:• Deliver front-line technical support to users by responding to service requests and resolving day-to-day hardware, software, and system issues.• Install, configure, maintain, and troubleshoot Microsoft Windows operating systems across desktop and laptop environments.• Manage assigned help desk tickets through completion, ensuring timely follow-up, clear communication, and effective issue resolution.• Investigate system-related incidents, identify root causes, and apply practical fixes for workstation, application, and administration problems.• Administer user accounts, computer objects, and mailboxes within Active Directory and Microsoft 365 environments.• Assist with support activities for Citrix, virtual infrastructure, and related enterprise systems used by the organization.• Assess user needs and recommend appropriate technical solutions that align with operational requirements.• Monitor system and network performance using available tools and take action to improve reliability and efficiency.• Create and maintain accurate documentation for support procedures, technical changes, and recurring maintenance activities.• Collaborate with IT team members and business users to discuss support needs, upcoming system requirements, and other technical priorities.
2026-10-14T23:43:40Z

Desktop Support Analyst

Nashville, TN
remote
Temporary / Contract
25.00 - 30.00 USD / Hourly
Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization. Key Responsibilities:<ol><li>Technical Support: Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li>Desktop Management: Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li>Hardware Maintenance: Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li>Software Support: Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li>User Training: Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li>Security: Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li>Collaboration: Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li>End-User Satisfaction: Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol>
2026-10-14T16:53:42Z

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