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IT Help Desk Support Specialist

Century City, CA
remote
Temporary / Contract
25.00 - 35.00 USD / Hourly
Position Summary We are seeking a skilled and customer-focused Desktop Support Technician to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment. Key Responsibilities<ul><li>Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.</li><li>Diagnose and resolve complex hardware, software, operating system, and application issues.</li><li>Install, configure, maintain, and upgrade workstations, software, and equipment.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.</li><li>Document incidents, resolutions, and procedures within the IT ticketing system.</li><li>Escalate issues to appropriate teams when necessary and track resolution through completion.</li><li>Maintain inventory of IT assets and assist with technology refresh initiatives.</li><li>Support conference room technology, audio/video equipment, and meeting room setups.</li><li>Participate in after-hours support, maintenance activities, and on-call rotations as required.</li><li>Follow company security policies and assist with endpoint compliance initiatives.</li></ul>
2026-10-26T17:58:43Z

Service Desk Specialist

Los Angeles, CA
onsite
Temporary / Contract
30.00 - 37.00 USD / Hourly
Robert Half is seeking a highly motivated and customer-focused Service Desk Specialist to provide advanced technical support in a fast-paced enterprise environment. This role will be responsible for supporting Microsoft 365, macOS and Windows environments, mobile devices, and enterprise applications while delivering exceptional service to end users, including executive-level personnel. Key Responsibilities<ul><li>Provide Tier 2 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service requests and incidents.</li><li>Deliver high-touch, white-glove IT support for executives and VIP users, ensuring timely issue resolution and exceptional customer service.</li><li>Troubleshoot hardware, software, operating system, and application issues across Windows and macOS environments.</li><li>Administer user accounts, permissions, and access requests within Microsoft 365, Active Directory, and various SaaS platforms.</li><li>Support and manage mobile devices, including device setup, configuration, troubleshooting, and MDM/JAMF administration.</li><li>Configure, deploy, and maintain laptops, desktops, and peripheral devices to support end-user productivity.</li><li>Utilize ServiceNow and other ITSM tools to document, track, and manage incidents, requests, and service delivery metrics.</li><li>Assist with endpoint management, security initiatives, access controls, and MFA-related support activities.</li></ul>
2026-11-07T01:04:52Z

Service Desk Specialist

Century City, CA
remote
Temporary / Contract
34.00 - 36.00 USD / Hourly
Email: valerie.montoya@rht.(com) for immediate consideration! Robert Half is seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging, and troubleshooting O365, MAC equipment along with Windows equipment and more. Hours: 10am -7pm (PST) Top Skills:<ul><li>Enterprise and/or Entertainment Exp.</li><li>5+ Years of Exp. in Escalated Service Desk</li><li>White-Glove/VP/Exec Support</li><li>M365, AD/Entra ID</li><li>Windows/Mac OS Exp. (Blended Userbase)</li><li>iOS/Android</li><li>ITSM (ServiceNow)</li><li>JAMF / MDM endpoint management </li><li>L3 Ticketing</li><li>Audio/Visual Set up/Troubleshooting</li><li>MFA</li></ul>
2026-11-07T00:43:43Z

Help Desk/Desktop Support Analyst

Winters, CA
onsite
Temporary / Contract
23.00 - 25.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance to employees across sites in Winters, California. This Long-term Contract position is ideal for someone who enjoys solving desktop and workstation issues, supporting end users with professionalism, and keeping service requests moving efficiently from intake through resolution. The role offers the opportunity to build experience across hardware, software, device setup, and day-to-day IT operations while working closely with the broader technology team. Responsibilities: • Serve as the first point of contact for incoming technical support requests and deliver timely assistance for computer and workstation issues. • Record, track, and update service desk tickets with clear notes, resolution details, and status changes until completion. • Escalate more complex incidents to senior IT staff when appropriate while contributing support on advanced cases to expand technical knowledge. • Install, configure, and maintain desktops, laptops, handheld devices, and Windows-based operating systems for end users. • Transfer user files and settings securely from existing equipment to replacement devices during refreshes and deployments. • Communicate directly with employees to explain solutions, provide updates, and confirm that issues have been resolved satisfactorily. • Support assigned IT initiatives and travel to multiple facilities or plant locations as needed to complete onsite work. • Perform routine equipment and infrastructure upkeep, including inspecting and replacing filters or components associated with designated network or computer hardware. • Troubleshoot hardware and software problems independently, verify completed work for accuracy, and assist with additional technology-related duties as assigned.
2026-10-22T22:28:47Z

Sr Help Desk Analyst

Jacksonville, FL
onsite
Temporary / Contract
- USD / Hourly
We are seeking a Senior Help Desk Analyst to join our growing IT team. This role will serve as a key escalation point for desktop, infrastructure, and identity-related support issues across the organization. The ideal candidate has strong experience supporting Windows environments, Microsoft Entra ID (Azure AD), Microsoft 365, and end-user technologies while providing exceptional customer service.This is an excellent opportunity for someone who enjoys troubleshooting complex technical issues, mentoring junior technicians, and contributing to infrastructure and security initiatives.Responsibilities<ul><li>Serve as a Tier II/Tier III escalation point for desktop and end-user support issues.</li><li>Administer and support Microsoft Entra ID (Azure AD), Active Directory, and Microsoft 365 environments.</li><li>Troubleshoot Windows 10 and Windows 11 operating system issues.</li><li>Manage user lifecycle activities, including account provisioning, permissions, group memberships, and deprovisioning.</li><li>Support authentication technologies including SSO, MFA, Conditional Access, and password management.</li><li>Configure, deploy, and maintain laptops, desktops, printers, mobile devices, and peripherals.</li><li>Support Microsoft Office, Teams, OneDrive, Outlook, and other productivity applications.</li><li>Investigate and resolve hardware, software, networking, and system access issues.</li><li>Assist with device management solutions such as Intune, Autopilot, and endpoint security tools.</li><li>Create and maintain technical documentation, knowledge base articles, and support procedures.</li><li>Participate in IT projects, upgrades, migrations, and security initiatives.</li><li>Monitor ticket queues and ensure timely resolution of incidents and service requests.</li><li>Mentor junior support staff and promote best practices across the team.</li></ul>
2026-11-06T15:18:44Z

IT Support Specialist

Saint Louis, MO
onsite
Permanent / Full Time
50000.00 - 60000.00 USD / Yearly
We are seeking an IT Support Specialist to join a collaborative technology team supporting a professional office environment. This role is ideal for someone who enjoys helping users, troubleshooting technical issues, and expanding their knowledge across a variety of technologies. This role works closely with the IT Manager, and will provide day-to-day end-user support while gaining exposure to infrastructure, security, and systems administration projects. This position offers the opportunity to build technical skills beyond traditional help desk responsibilities. Responsibilities<ul><li>Respond to and resolve technical support requests through the IT ticketing system.</li><li>Provide support for desktops, laptops, mobile devices, printers, and office technology.</li><li>Configure, deploy, upgrade, and troubleshoot Windows-based systems.</li><li>Manage user accounts, permissions, and groups within Active Directory and Microsoft 365.</li><li>Support conference room technology and virtual meeting platforms.</li><li>Perform device setup, imaging, deployment, replacement, and repair.</li><li>Coordinate employee onboarding and offboarding activities, including equipment provisioning and recovery.</li><li>Support mobile devices, including setup, troubleshooting, and redeployment.</li><li>Maintain hardware inventory and IT asset records.</li><li>Coordinate device repairs, recycling activities, and equipment tracking.</li><li>Package and ship technology equipment as needed.</li><li>Document procedures and maintain accurate technical records.</li><li>Collaborate with internal teams to resolve issues and improve IT services.</li><li>Assist with infrastructure and technology projects as opportunities arise.</li></ul>
2026-11-04T22:23:38Z

IT Support Specialist

Jacksonville, FL
onsite
Temporary / Contract
- USD / Hourly
OverviewWe are seeking an IT Support Specialist with experience supporting Microsoft environments, Azure services, and end-user technology. This role will provide technical support, manage user accounts, troubleshoot infrastructure issues, and assist with cloud administration initiatives.Responsibilities<ul><li>Provide desktop and remote support for end users</li><li>Manage Microsoft 365 and Entra ID user accounts</li><li>Support and troubleshoot Windows devices and applications</li><li>Assist with Azure administration and cloud-based services</li><li>Configure, deploy, and maintain laptops, desktops, and mobile devices</li><li>Support Intune device management and security policies</li><li>Troubleshoot networking, VPN, and connectivity issues</li><li>Document support activities and technical procedures</li><li>Escalate complex infrastructure issues as needed</li></ul>
2026-10-30T10:43:45Z

Desktop Support Analyst

West Chester, OH
onsite
Temporary / Contract
24.00 - 28.00 USD / Hourly
About the OpportunityWe are seeking a Desktop Support Analyst to provide exceptional end-user support while helping oversee the organization's IT asset lifecycle. This role will serve as a primary point of contact for desktop support issues and will play a critical role in managing hardware assets, software inventory, device deployments, and technology refresh initiatives.The ideal candidate combines strong technical troubleshooting skills with experience maintaining accurate asset records, coordinating technology deployments, and ensuring employees have the tools they need to be productive.WKey ResponsibilitiesEnd User Support<ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripheral equipment.</li><li>Troubleshoot and resolve hardware, software, operating system, and connectivity issues.</li><li>Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.</li><li>Assist with account administration, password resets, access requests, and device provisioning.</li><li>Image, configure, deploy, and upgrade desktop and laptop systems.</li><li>Support conference room technologies and remote workforce tools.</li><li>Document incidents, requests, and resolutions within the IT ticketing system.</li><li>Escalate complex issues to infrastructure, networking, security, or application support teams when necessary.</li></ul>IT Asset & Lifecycle Management<ul><li>Maintain accurate inventory records for desktops, laptops, monitors, mobile devices, peripherals, and software assets.</li><li>Track technology assets throughout their lifecycle, including procurement, deployment, maintenance, refresh, reassignment, and disposal.</li><li>Manage asset receiving, tagging, inventory audits, and reconciliation activities.</li><li>Coordinate employee onboarding and offboarding processes, ensuring timely device deployment and recovery.</li><li>Monitor hardware warranties, lease expirations, and refresh schedules.</li><li>Partner with vendors and procurement teams to support hardware ordering and inventory management.</li><li>Ensure asset management documentation remains current and audit-ready.</li><li>Generate reports on asset utilization, inventory levels, lifecycle status, and replacement planning.</li><li>Assist with software license tracking and compliance initiatives.</li><li>Support endpoint lifecycle programs, including workstation refreshes and equipment standardization efforts.</li></ul>
2026-10-14T13:38:44Z

IT Support

Pasadena, CA
onsite
Temporary / Contract
32.00 - 40.00 USD / Hourly
Our client is seeking an IT Support Analyst to provide Tier 1 and Tier 2 support in a Microsoft-focused environment. This role is responsible for troubleshooting technical issues, supporting end users, managing accounts and devices, and ensuring a positive customer experience. Day-to-Day Responsibilities<ul><li>Resolve 10-15 support tickets per day</li><li>Provide Tier 1 and Tier 2 desktop support</li><li>Troubleshoot hardware, software, and access issues</li><li>Provision and deploy laptops, workstations, and mobile devices</li><li>Manage user onboarding and offboarding</li><li>Administer Microsoft 365 accounts and licenses</li><li>Support Active Directory user management and permissions</li><li>Assist with Identity & Access Management (IAM) and MFA support</li><li>Provide SharePoint access and basic troubleshooting</li><li>Escalate complex issues and collaborate with IT team members</li></ul>
2026-10-24T00:44:06Z

Work Order Coordinator

Austintown Nt, OH
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a Work Order Coordinator to support service operations for a construction and contractor-focused organization in Ohio. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-moving customer service environment and can manage multiple work orders with accuracy and urgency. In this role, you will serve as a key point of coordination between clients, technicians, subcontractors, and internal teams to keep service requests moving efficiently from intake through completion. Responsibilities: • Manage service requests across multiple platforms, updating records accurately and maintaining complete work order details throughout the service cycle. • Coordinate work orders from initial intake through final resolution, ensuring each request progresses according to service expectations and client timelines. • Assign service calls to subcontractors based on established procedures, coverage needs, and required response times. • Arrange and oversee vendor visits, repair activity, and inspection scheduling for client locations across the country. • Monitor open work orders closely, provide status updates, and follow up on delays involving approvals, parts availability, or technician arrival times. • Support field technicians by confirming dispatch details, facilitating site access, documenting check-in and check-out activity, and assisting with approved cost adjustments when needed. • Organize client-specific projects, verify that assigned tasks are completed properly, and escalate urgent service issues to management without delay. • Gather and review vendor billing support documents, communicate with internal departments as needed, and produce reports or database information requested by leadership.
2026-11-06T18:48:42Z

Software Support Engineer

Lodi, WI
onsite
Permanent / Full Time
90000.00 - 120000.00 USD / Yearly
Robert Half is partnering with a company in Wisconsin to help them hire an experienced Software Support Engineer. In this role you're responsible for supporting, maintaining, and improving the company's business and technical software applications. This role focuses on application administration, troubleshooting, user support, and developing tools and integrations that improve system functionality and reduce manual processes. The position will support a variety of applications, including CAD/PDM software, ERP systems, and internal business applications. Working with IT, internal users, software vendors, and the MRP/ERP Solutions Consultant, this person will help resolve application issues, maintain system integrations, improve data accuracy, and identify opportunities to make software and business processes more efficient. Principal Responsibilities<ul><li>Administer and support company software applications, including user access, licensing, system settings, upgrades, troubleshooting, and software deployments.</li><li>Serve as a primary point of contact for application-related questions and technical support, helping users resolve issues and get the most out of available software.</li><li>Develop and maintain utilities, scripts, and integrations that connect business applications, databases, and internal systems using C#/.NET, VB.NET, or other supported programming languages.</li><li>Identify opportunities to automate repetitive tasks, improve workflows, reduce manual data entry, and increase system efficiency.</li><li>Use SQL to retrieve, compare, and validate data across systems, helping identify discrepancies and maintain data accuracy.</li><li>Support and improve existing integrations between company applications and the ERP system, working with the MRP/ERP Solutions Consultant to investigate transfer failures and resolve data issues.</li><li>Maintain and improve existing VBA/VB.NET scripts and other custom-developed tools.</li><li>Coordinate software installations, licensing, upgrades, and application deployments with IT and relevant software vendors.</li><li>Test application updates, integrations, and custom utilities before deployment. Maintain appropriate documentation, source control, error handling, and recovery procedures.</li><li>Provide user training and develop practical documentation and guides to help employees use company applications effectively.</li><li>Work with IT on infrastructure, security, user access, backups, and application deployments.</li><li>Collaborate with departments across the company to understand software issues, prioritize improvements, and implement practical solutions.</li><li>Perform other related duties as assigned.</li></ul>
2026-11-06T05:23:44Z

Desktop Support Analyst

Greenville, SC
onsite
Temporary / Contract
22.00 - 25.00 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Greenville, South Carolina. This Contract position is ideal for someone who enjoys resolving hardware and software issues, maintaining reliable workstation performance, and delivering responsive service to users. The role will focus on desktop support, user account assistance, imaging, and day-to-day troubleshooting across Windows-based systems. Responsibilities:• Provide direct support for desktop and workstation issues, diagnosing and resolving technical problems affecting end users.• Install, configure, and maintain Windows 10 devices to ensure stable and secure daily operations.• Set up, replace, and troubleshoot desktop hardware components, peripherals, and related equipment as needed.• Perform desktop imaging and device preparation for new deployments, upgrades, and refresh activities.• Support user account administration tasks within Active Directory, including access updates and basic account maintenance.• Respond to service requests in a timely manner, document resolutions, and escalate complex issues when appropriate.• Assist with workstation standardization efforts and support technical changes as assigned within the desktop environment.
2026-10-26T16:28:45Z

System Support Specialist

Signal Hill, CA
onsite
Temporary / Contract
47.00 - 60.00 USD / Hourly
We are supporting a hospitality organization supporting 26 restaurant locations across multiple brands. Our client is seeking a hands-on Store/Restaurant Systems Support Engineer to provide Level 2/3 technical support for restaurant technology, POS systems, payment devices, networking equipment, and store operations technology. This role is ideal for someone who enjoys troubleshooting complex issues, working directly with hardware, supporting multiple locations, and occasionally traveling onsite when hands-on support is needed. What You'll Do<ul><li>Provide Level 2/3 support for POS systems, payment terminals, kitchen display systems (KDS), printers, and restaurant technology</li><li>Troubleshoot networking issues involving routers, switches, wireless access points, and connectivity</li><li>Support restaurant managers and staff with escalated technical issues across multiple locations</li><li>Travel periodically to restaurant locations for installations, maintenance, upgrades, and repairs</li><li>Assist with new store openings, technology rollouts, and hardware deployments</li><li>Coordinate with third-party vendors for escalated support and warranty repairs</li><li>Maintain documentation, ticketing updates, and root cause analysis</li><li>Provide occasional desktop support for corporate users, including Windows, Microsoft 365, Google Workspace, hardware setup, and onboarding activities</li></ul>
2026-10-24T00:48:44Z

Planner Scheduler - Maintenance

Le Sueur, MN
onsite
Permanent / Full Time
87000.00 - 110000.00 USD / Yearly
We are looking for a Planner Scheduler - Maintenance to support maintenance planning and scheduling operations at our Le Sueur, Minnesota facility. This position plays an important role in organizing maintenance work, coordinating resources, and helping ensure equipment-related tasks are completed safely, efficiently, and with minimal disruption to production. The ideal candidate is detail-oriented, comfortable working across departments, and skilled at turning maintenance requests into well-structured work plans and schedules. Responsibilities:• Review incoming maintenance requests, confirm that job details are complete and properly approved, and convert approved needs into clearly documented work orders.• Build thorough maintenance plans by outlining task sequences, labor needs, estimated hours, safety considerations, required tools, and material requirements.• Coordinate with maintenance leadership, production teams, and technical staff to set priorities and align repair and preventive work with plant operating needs.• Prepare and manage short-range and longer-term maintenance schedules that make effective use of technician availability, skill sets, and equipment downtime windows.• Maintain an organized backlog of pending work, including items ready to schedule, delayed activities, and jobs placed on hold, while keeping status information current.• Source and track parts, tools, manuals, drawings, and vendor-related information needed to support planned maintenance activities.• Monitor completion of scheduled work, follow up on overdue or incomplete tasks, and update records to preserve accurate maintenance history.• Support preventive and predictive maintenance efforts by integrating recurring service requirements into planning activities and helping balance them with corrective work.• Develop labor and material cost estimates to support budgeting, job evaluation, and efficient use of maintenance resources.
2026-10-22T14:48:42Z

IT Support Specialist

San Luis Obispo, CA
onsite
Temporary to Hire
36.00 - 38.00 USD / Hourly
email: valerie.montoya@roberthalf(.com) Robert Half is seeking a customer-focused IT Support Specialist to provide hands-on technical support for employees in a Windows-based environment. This is an excellent opportunity for an IT professional who enjoys troubleshooting end-user issues, supporting Microsoft 365, managing devices, and delivering exceptional customer service. Required Qualifications<ul><li>· 5+ years of IT Support, Help Desk, or Desktop Support experience</li><li>· Strong experience supporting Windows environments</li><li>· Experience troubleshooting Microsoft 365 and Office applications</li><li>· User account management and provisioning experience</li><li>· Experience installing, configuring, and troubleshooting software applications</li><li>· Familiarity with ticketing systems such as Freshservice, ServiceNow, or similar platforms</li><li>· Strong documentation and organizational skills</li><li>· Outstanding customer service and communication abilities</li></ul>
2026-11-07T00:58:40Z

Tech Support Manager

Jasper, IN
remote
Temporary / Contract
- USD / Hourly
We are looking for a Tech Support Manager to lead hands-on technical support operations for client environments in Indiana/Kentucky. This Long-term Contract position is ideal for someone who combines strong endpoint and infrastructure knowledge with a customer-focused approach to issue resolution and service delivery. The role supports both deskside and remote needs while partnering with cross-functional teams to maintain reliable workplace technology and a high-quality user experience. (Remote position) Responsibilities:• Lead day-to-day technical support activities for end users, ensuring timely resolution of hardware, operating system, and access-related issues.• Provide deskside and remote assistance for Windows 10 devices, workplace technology, and common troubleshooting scenarios across client environments.• Manage and support identity and access services, including Active Directory, Azure Active Directory, and Microsoft Entra ID administration.• Oversee endpoint management practices to maintain device compliance, configuration standards, and operational readiness.• Collaborate with service desk, engineering, security, project, and account teams to coordinate support efforts and drive issue resolution.• Support Microsoft 365 and related collaboration platforms to help users remain productive and connected.• Travel to client locations as needed, approximately 25% of the time, to deliver onsite support and maintain strong customer relationships.• Monitor recurring support trends and recommend practical improvements to strengthen service quality and reduce disruptions.
2026-10-20T19:18:43Z

Desktop Support Analyst

Strawberry Plains, TN
onsite
Temporary / Contract
21.00 - 25.00 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for a contract position based in Tennessee. This role will focus on assisting employees with computer replacements, setting up newly issued devices, and ensuring users can access core business tools without disruption. The position also includes preparing returned equipment for reuse through imaging, validation, and inventory tracking while delivering detail-oriented on-site support throughout the deployment process. Responsibilities:• Coordinate directly with employees to schedule workstation swap appointments and deliver replacement laptops efficiently.• Guide users through initial Windows sign-in, device setup, and access verification for Outlook, Teams, OneDrive, printers, and network resources.• Confirm that user files, synchronized content, and essential settings are available on newly assigned computers.• Troubleshoot common issues related to authentication, application access, syncing, connectivity, and browser configuration during deployment.• Collect legacy devices after successful replacement and verify that required data has been transferred before preparing equipment for reuse.• Reimage returned computers using approved desktop imaging standards, complete setup tasks, and validate readiness for redeployment using Microsoft InTune.• Maintain accurate asset records for issued and recovered devices to support inventory control throughout the project.• Escalate complex issues involving permissions, infrastructure, or specialized applications to the appropriate IT or OT teams.• Keep deployment, reimaging, and troubleshooting inventory organized and communicate progress, exceptions, and risks to the designated project lead.
2026-10-29T17:28:46Z

Help Desk Analyst (overnight shift)

Minnetonka, MN
onsite
Temporary / Contract
20.00 - 25.00 USD / Hourly
We are looking for a Help Desk Analyst I to work an overnight shift (T, W, TH, Fr 10pm-8:30 am). In this role, you will serve as a first point of contact for technical issues, helping users resolve problems efficiently while maintaining accurate service records. This opportunity is well suited for someone who enjoys troubleshooting, communicates clearly, and can stay organized in a fast-paced support environment. Responsibilities:• Manage incoming support requests and system notifications through the ticketing platform, ensuring timely follow-up and resolution.• Record each customer interaction thoroughly, capturing issue details, business impact, troubleshooting activity, and final outcomes with precision.• Keep service requests current and aligned with established response and resolution timelines.• Apply standard support procedures across incident handling, problem resolution, change activities, and knowledge documentation.• Identify complex or high-impact technical issues early and route them to the appropriate escalation path.• Track service performance and recovery efforts while maintaining accurate operational reporting.• Deliver attentive assistance to customers during standard and after-hours coverage, including possible evening, weekend, or on-call support.• Collaborate effectively with teammates, partner groups, and internal stakeholders to resolve issues and maintain service quality.
2026-11-05T11:33:41Z

IT Support Specialist

Austin, TX
onsite
Temporary / Contract
28.00 - 32.00 USD / Hourly
Robert Half is actively partnering with an Austin-based client to identify an IT Support Specialist (contract). In this role, you are responsible for providing advanced technical support, systems administration, infrastructure maintenance, and project coordination for a multi-site organization. This role serves as an escalation point for complex technology issues while ensuring the stability, security, and performance of systems that support both clinical and business operations. This role is onsite in Austin, Tx. Key Responsibilities<ul><li>Provide Tier 2 support for escalated hardware, software, network, and system issues</li><li>Troubleshoot and support desktops, laptops, mobile devices, printers, VoIP systems, and other peripherals</li><li>Administer user accounts, permissions, group policies, and multi-factor authentication solutions</li><li>Support Microsoft 365, Active Directory, server environments, and endpoint management platforms</li><li>Assist with network administration, connectivity issues, wireless infrastructure, and firewall troubleshooting</li><li>Monitor system performance, availability, and security to ensure reliable operations</li><li>Support business-critical applications and coordinate issue resolution with vendors and internal stakeholders</li><li>Maintain technical documentation, knowledge base articles, and standard operating procedures</li><li>Participate in technology deployments, upgrades, hardware refreshes, and infrastructure projects</li><li>Identify and recommend process and technology improvements that enhance operational efficiency</li><li>Provide guidance and knowledge sharing to junior team members and end users</li><li>Ensure adherence to organizational security standards, compliance requirements, and IT best practices</li></ul>
2026-10-26T13:28:44Z

IT Support Specialist

Utica, NY
onsite
Temporary / Contract
19.79 - 22.91 USD / Hourly
We are looking for an IT Support Specialist to deliver responsive technical assistance and outstanding customer service to students, faculty, and staff in Utica, New York. This Long-term Contract position supports a diverse computing environment that includes Windows and Mac systems, core productivity tools, account administration, and end-user issue resolution. The role also includes a meaningful audio/visual component, assisting with meeting technology, web conferencing, and event support while contributing to reliable day-to-day IT operations. Responsibilities: • Resolve support requests for hardware, software, account access, and general desktop issues while documenting troubleshooting steps and outcomes in the ticketing system. • Provide hands-on support for both Windows and Apple devices, including setup, diagnosis, repair coordination, and user assistance across a mixed-device environment. • Administer user access and related tasks in Active Directory, Microsoft 365, and Exchange to help maintain secure and efficient account management. • Assist with conferencing and AV needs by preparing rooms, launching meetings, supporting live events, and troubleshooting platforms such as Microsoft Teams, Zoom, and Webex. • Maintain accurate asset records by helping track equipment through purchasing, deployment, relocation, and retirement processes. • Support telecom and local network issue resolution, collaborating with specialized infrastructure teams when deeper technical escalation is required. • Create and update knowledge articles, standard procedures, and support documentation to improve consistency and self-service resources. • Participate in rotating escalation coverage and respond to urgent incidents, including occasional after-hours or off-site support when operational needs require it. • Follow information security standards in daily work, safeguard sensitive data, and report potential security concerns promptly. • Contribute to team meetings and cross-functional support efforts, including assisting service desk, network, or server teams as priorities shift.
2026-10-27T20:04:11Z

Desktop Support Analyst

Dallas, TX
onsite
Temporary / Contract
26.00 - 30.00 USD / Hourly
This energy industry organization is seeking an IT Service Analyst to provide hands-on technical support for employees across a corporate environment. This role focuses on troubleshooting end-user issues, supporting Microsoft technologies, provisioning hardware, and assisting with IT operations in a fast-paced enterprise setting. POSITION: DESKTOP SUPPORTLOCATION: DALLAS, TXDURATION: 4 MONTH CONTRACT TO PERMANENTRATE: $26 - $30/HOUR RESPONSIBILITIES<ul><li>Provide Tier I and Tier II technical support for hardware, software, networking, and business application issues.</li><li>Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, printers, conference room technology, and related peripherals.</li><li>Manage user accounts, permissions, and access requests within Active Directory and Microsoft 365 environments.</li><li>Document, track, and resolve service requests using IT ticketing and change management processes.</li><li>Support onboarding activities, including workstation setup, account provisioning, and employee technology orientation.</li></ul>
2026-11-05T21:38:41Z

Help Desk Analyst II

Lee, MA
onsite
Temporary / Contract
28.00 - 31.00 USD / Hourly
Tier 2 IT Support Specialist Location: Lee, MA (100% Onsite)Duration: 6-Month Contract with Potential ExtensionCompensation: Up to $31.00/hourBenefits: Eligible for Paid Time Off (PTO) and Paid Holidays over the course of the contractHours: 40 Weekly, Monday through Friday Overview Robert Half is seeking an experienced Tier 2 IT Support Specialist for a full-time contract opportunity in Lee, MA. This position is ideal for an IT professional who enjoys hands-on troubleshooting, supporting end users, and working closely with a collaborative IT team. The selected candidate will provide technical support to employees, assist with desktop and user support issues, and help maintain daily IT operations. The initial contract is expected to last six months, with the potential for extension. Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support to end users</li><li>Troubleshoot hardware, software, and user account issues</li><li>Assist with workstation deployments, upgrades, and replacements</li><li>Support user onboarding, offboarding, and access requests</li><li>Troubleshoot connectivity, authentication, and application-related issues</li><li>Document incidents, resolutions, and support procedures</li><li>Collaborate with other IT team members to resolve complex issues</li><li>Deliver professional and customer-focused support to end users</li></ul>
2026-11-05T14:23:44Z

Help Desk Analyst

San Antonio, TX
onsite
Temporary to Hire
15.20 - 17.60 USD / Hourly
We are looking for a Help Desk Analyst to support end users by resolving technical issues and delivering reliable day-to-day IT assistance in San Antonio, Texas. This contract position with potential for a permanent role is ideal for someone who communicates clearly, stays composed in a fast-paced environment, and enjoys helping people navigate hardware, software, and access-related challenges. The role will focus on ticket-based support, account administration, collaboration tools, and device troubleshooting across a diverse technical environment. Responsibilities: • Manage incoming support requests through the FootPrints ticketing platform, document resolutions, and maintain accurate service records. • Troubleshoot issues involving Microsoft Teams, desktop applications, and general end-user connectivity to restore productivity quickly. • Administer user accounts and access permissions within Active Directory, including routine updates and account support. • Provide technical assistance for Windows and Mac computers, mobile devices, and common peripheral hardware used across the organization. • Support Apple and Android devices by assisting with setup, configuration, and basic troubleshooting needs. • Assist with hardware rollouts, device deployments, and configuration tasks to ensure equipment is ready for business use. • Coordinate with internal IT teams and vendors when issues require escalation or specialized technical expertise. • Deliver customer-focused support with professionalism, patience, and clear communication during every user interaction.
2026-10-08T20:38:45Z

Help Desk/Desktop Support Analyst

Somerset, NJ
onsite
Temporary / Contract
17.10 - 19.80 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users in Somerset, New Jersey within the health pharm/biotech industry. This Long-term Contract position is ideal for someone who enjoys resolving technical issues, delivering dependable customer support, and working across desktop, mobile, and software environments. The role focuses on maintaining day-to-day IT operations, assisting users with hardware and application needs, and ensuring a smooth support experience through clear communication and timely follow-up. Responsibilities: • Provide front-line technical assistance for desktop, laptop, and peripheral issues, resolving incidents efficiently while maintaining a high level of customer care. • Troubleshoot operating system, software, and basic hardware problems across Microsoft Windows environments to restore user productivity as quickly as possible. • Support installation, setup, removal, and configuration of computer equipment and business applications in accordance with company standards. • Assist users with service desk requests by documenting issues accurately, updating ticket status, and ensuring proper resolution or escalation. • Offer guidance for mobile device connectivity and Bluetooth-related issues, including support for Android and iOS platforms when needed. • Perform account-related support activities in environments that use Active Directory, including basic access and user assistance tasks. • Apply foundational networking knowledge to identify connectivity issues and coordinate with other IT teams when broader support is required. • Manage multiple support priorities in a fast-moving setting while communicating clearly with users and stakeholders throughout the resolution process.
2026-10-29T19:13:48Z

Help Desk II

Los Angeles, CA
onsite
Permanent / Full Time
70000.00 - 80000.00 USD / Yearly
Help Desk II OverviewAn organization is seeking a Help Desk II to provide hands-on technical support for end users, workstations, peripherals, and enterprise technologies. This role will serve as a key resource for troubleshooting technical issues, supporting day-to-day IT operations, and maintaining a reliable end-user computing environment. The ideal candidate is customer-focused, enjoys solving technical problems, and can work independently while maintaining strong collaboration with internal teams. Responsibilities<ul><li>Provide technical support for desktops, laptops, printers, mobile devices, and related hardware</li><li>Troubleshoot and resolve hardware, software, connectivity, and user access issues</li><li>Assist with workstation deployment, configuration, upgrades, and replacements</li><li>Support end users both onsite and remotely</li><li>Maintain user accounts, device inventories, and technology documentation</li><li>Escalate and coordinate resolution of complex technical issues when necessary</li><li>Assist with technology standards, security practices, and operational procedures</li><li>Document troubleshooting activities and support processes</li><li>Deliver a high level of customer service and communication to business users</li></ul>
2026-10-21T20:48:48Z

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