<p><strong>Job Title</strong></p><p>Desktop Support Engineer</p><p><br></p><p><strong>Role Summary</strong></p><p>The Desktop Support Engineer is responsible for providing technical support to end users while ensuring the smooth operation of desktop systems, laptops, mobile devices, peripherals, and productivity applications. This role serves as a key point of contact for troubleshooting technical issues, supporting IT initiatives, and delivering a high level of customer service. The ideal candidate is a proactive problem solver with strong technical skills and a passion for helping users succeed.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 technical support for desktop, laptop, mobile device, printer, and peripheral-related issues.</li><li>Install, configure, maintain, and troubleshoot Windows and macOS workstations.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.</li><li>Manage user accounts, permissions, and access requests through Active Directory and related identity management systems.</li><li>Configure, deploy, and maintain endpoint devices using endpoint management and device provisioning tools.</li><li>Troubleshoot hardware, software, operating system, and connectivity issues.</li><li>Support employee onboarding, offboarding, workstation deployments, and equipment lifecycle management.</li><li>Document technical procedures, troubleshooting steps, and support activities within the IT ticketing system.</li><li>Collaborate with infrastructure, security, and application teams to resolve escalated technical issues.</li><li>Assist with hardware inventory management, asset tracking, and software licensing administration.</li><li>Support endpoint security initiatives, patch management, and compliance requirements.</li><li>Participate in IT projects, technology rollouts, office moves, and system upgrade initiatives.</li></ul><p><strong>Compensation &amp; Benefits</strong></p><ul><li>Competitive base salary.</li><li>Performance-based bonus opportunities.</li><li>Comprehensive medical, dental, and vision coverage.</li><li>Retirement savings plan with company contribution or matching opportunities.</li><li>Paid time off and company-recognized holidays.</li><li>Professional development, training, and certification support.</li><li>Additional employee-focused wellness and benefits programs.</li></ul><p><strong>Additional Details</strong></p><ul><li>Opportunity to support a modern technology environment with a diverse user base.</li><li>Exposure to endpoint management, cloud technologies, and infrastructure projects.</li><li>Collaborative team culture with opportunities for career growth and advancement.</li><li>Role offers a combination of hands-on technical support and project-based work.</li></ul>

<p><strong>Required Qualifications</strong></p><ul><li>3+ years of experience in desktop support, technical support, service desk, or related IT support roles.</li><li>Strong experience supporting Windows operating systems and desktop hardware.</li><li>Experience supporting Microsoft 365 applications and services.</li><li>Working knowledge of Active Directory, user account management, and access controls.</li><li>Experience troubleshooting hardware, software, networking, and peripheral-related issues.</li><li>Familiarity with endpoint management, imaging, and device deployment tools.</li><li>Understanding of basic networking concepts, including TCP/IP, DNS, VPNs, and wireless connectivity.</li><li>Strong customer service, communication, and interpersonal skills.</li><li>Excellent troubleshooting, analytical, and problem-solving abilities.</li><li>Ability to manage multiple support requests and prioritize effectively in a fast-paced environment.</li></ul><p><strong>Preferred Qualifications (Nice-to-Haves)</strong></p><ul><li>Experience supporting Microsoft Intune, Endpoint Manager, Jamf, or similar device management platforms.</li><li>Knowledge of Azure, Entra ID, or other cloud-based identity and productivity solutions.</li><li>Experience with IT service management platforms such as ServiceNow, Jira, or similar ticketing systems.</li><li>Familiarity with cybersecurity best practices, endpoint protection tools, and vulnerability remediation.</li><li>Experience supporting conference room technology and collaboration platforms.</li><li>Relevant certifications such as CompTIA A+, Network+, Microsoft, HDI, or similar.</li></ul>

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