We are looking for a Bilingual Korean/English Customer Service Representative to join a healthcare organization in Westminster, California on a Contract basis. This role supports members and prospective members by addressing pharmacy benefit questions, coordinating service needs, and delivering a high standard of assistance across phone-based interactions. The ideal candidate brings strong call center experience, accurate documentation skills, and a service-focused approach in a regulated healthcare environment. Responsibilities:• Respond to inbound member and prospective member inquiries related to pharmacy benefits, providing clear and accurate guidance.• Coordinate refill support with participating pharmacies when members need assistance completing the process.• Escalate medication-related or clinical issues to appropriate clinical leaders to ensure timely follow-up.• Partner with internal performance and service teams to encourage medication adherence and support member outcomes.• Take part in outbound and inbound calling initiatives assigned by leadership to improve member engagement and service delivery.• Record each interaction thoroughly in the appropriate systems, including actions taken and any required follow-up steps.• Adhere to established workflows, departmental procedures, and job aids while identifying opportunities to improve efficiency.• Maintain compliance with applicable federal and state regulations as well as internal operational standards.• Participate in training sessions, team meetings, and a feedback-driven environment focused on continuous improvement.• Support additional service-related tasks and projects as needed by management.

• 2+ years of experience in customer service, preferably in a call center or healthcare support setting. • Ability to manage inbound and outbound calls professionally while delivering excellent member service. • Experience handling order entry or related transactional data with strong attention to detail. • Strong written documentation skills for accurately recording member interactions and resolutions. • Comfortable following defined policies, procedures, and compliance requirements in a regulated environment. • Ability to recognize issues that require escalation and route them appropriately. • Effective communication and interpersonal skills with a member-focused approach. • Willingness to work in a coaching-oriented environment that emphasizes ongoing feedback and development.

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Westminster, CA
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Bilingual Korean/English Customer Service Representative to join a healthcare organization in Westminster, California on a Contract basis. This role supports members and prospective members by addressing pharmacy benefit questions, coordinating service needs, and delivering a high standard of assistance across phone-based interactions. The ideal candidate brings strong call center experience, accurate documentation skills, and a service-focused approach in a regulated healthcare environment. Responsibilities:• Respond to inbound member and prospective member inquiries related to pharmacy benefits, providing clear and accurate guidance.• Coordinate refill support with participating pharmacies when members need assistance completing the process.• Escalate medication-related or clinical issues to appropriate clinical leaders to ensure timely follow-up.• Partner with internal performance and service teams to encourage medication adherence and support member outcomes.• Take part in outbound and inbound calling initiatives assigned by leadership to improve member engagement and service delivery.• Record each interaction thoroughly in the appropriate systems, including actions taken and any required follow-up steps.• Adhere to established workflows, departmental procedures, and job aids while identifying opportunities to improve efficiency.• Maintain compliance with applicable federal and state regulations as well as internal operational standards.• Participate in training sessions, team meetings, and a feedback-driven environment focused on continuous improvement.• Support additional service-related tasks and projects as needed by management.
2026-10-15T00:00:00Z

Customer Service Representative Job in Westminster, CA | Robert Half