We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis. This role is based in Washington, District of Columbia, and offers an exciting opportunity to contribute to a non-profit organization. The ideal candidate will possess exceptional communication skills, a customer-focused mindset, and the ability to handle detailed data entry tasks efficiently. Responsibilities: • Process and evaluate new submissions by creating or updating accounts while accurately associating artists and payees. • Ensure the correct application of royalty items, including percentage allocations and effective dates. • Assess incoming submissions to determine their priority based on potential value. • Maintain high standards of quality and productivity to meet or exceed established benchmarks. • Communicate with clients to clarify documentation and resolve submission-related questions. • Handle inbound and outbound calls to provide prompt and attentive assistance. • Utilize Salesforce and other platforms to manage customer information and track interactions. • Execute high-volume data entry tasks with precision and attention to detail. • Participate in special projects as assigned to support organizational goals.

• Proven experience in customer service, preferably within a call center environment. • Strong proficiency in data entry with a focus on accuracy and speed. • Familiarity with Salesforce or similar customer relationship management tools. • Ability to handle inbound and outbound calls effectively while maintaining professionalism. • Excellent communication skills and a client-focused approach. • Capability to prioritize tasks and manage high volumes of submissions. • Detail-oriented with the ability to meet quality standards consistently. • Experience in resolving customer inquiries in a timely and efficient manner.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Washington, DC
remote
Temporary
18.05 - 20.90 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis. This role is based in Washington, District of Columbia, and offers an exciting opportunity to contribute to a non-profit organization. The ideal candidate will possess exceptional communication skills, a customer-focused mindset, and the ability to handle detailed data entry tasks efficiently. Responsibilities: • Process and evaluate new submissions by creating or updating accounts while accurately associating artists and payees. • Ensure the correct application of royalty items, including percentage allocations and effective dates. • Assess incoming submissions to determine their priority based on potential value. • Maintain high standards of quality and productivity to meet or exceed established benchmarks. • Communicate with clients to clarify documentation and resolve submission-related questions. • Handle inbound and outbound calls to provide prompt and attentive assistance. • Utilize Salesforce and other platforms to manage customer information and track interactions. • Execute high-volume data entry tasks with precision and attention to detail. • Participate in special projects as assigned to support organizational goals.
2025-11-04T19:58:57Z