We are looking for a Customer Service Representative to support daily customer interactions and order management for a food and food processing operation in Syracuse, New York. This Long-term Contract position is ideal for someone who communicates clearly, stays organized under pressure, and takes pride in delivering dependable service. The person in this role will handle order-related inquiries, coordinate with internal teams, and help maintain strong customer relationships through accurate follow-up and responsive support. Responsibilities: • Respond to inbound customer questions regarding order progress, product details, and general service needs with accuracy and professionalism. • Enter new orders and update existing requests in company systems while following established service and documentation standards. • Manage return requests and related records, ensuring each case is handled promptly and in accordance with departmental guidelines. • Partner with the credit team to investigate disputed charges and support timely resolution of account concerns. • Track scheduled customer call activity and maintain complete daily records of interactions and outcomes. • Communicate recurring service issues, customer complaints, and process gaps to management to support continuous improvement. • Build positive customer relationships by providing attentive follow-up and identifying opportunities to strengthen satisfaction and loyalty. • Support sales growth by following up on potential opportunities, promoting relevant products when appropriate, and assisting with daily route settlement and load verification in coordination with distribution. • Participate in training sessions, reconcile customer payment-related documentation, and address discrepancies before the end of the workday, including overtime when needed.

• High school diploma or equivalent required; an associate degree is preferred. • At least 2 years of experience in customer service, call center support, telemarketing, or a similar customer-facing role. • Hands-on experience with order entry, inbound calls, and outbound customer communication. • Proficiency with Microsoft Windows and standard Microsoft Office applications, including Word, Excel, and Outlook. • Strong verbal and written communication skills with close attention to detail and accuracy. • Ability to work efficiently in a fast-paced environment while managing multiple priorities. • Flexibility to work Saturdays, some holidays, and schedules with varying start times and days off.

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Syracuse, NY
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to support daily customer interactions and order management for a food and food processing operation in Syracuse, New York. This Long-term Contract position is ideal for someone who communicates clearly, stays organized under pressure, and takes pride in delivering dependable service. The person in this role will handle order-related inquiries, coordinate with internal teams, and help maintain strong customer relationships through accurate follow-up and responsive support. Responsibilities: • Respond to inbound customer questions regarding order progress, product details, and general service needs with accuracy and professionalism. • Enter new orders and update existing requests in company systems while following established service and documentation standards. • Manage return requests and related records, ensuring each case is handled promptly and in accordance with departmental guidelines. • Partner with the credit team to investigate disputed charges and support timely resolution of account concerns. • Track scheduled customer call activity and maintain complete daily records of interactions and outcomes. • Communicate recurring service issues, customer complaints, and process gaps to management to support continuous improvement. • Build positive customer relationships by providing attentive follow-up and identifying opportunities to strengthen satisfaction and loyalty. • Support sales growth by following up on potential opportunities, promoting relevant products when appropriate, and assisting with daily route settlement and load verification in coordination with distribution. • Participate in training sessions, reconcile customer payment-related documentation, and address discrepancies before the end of the workday, including overtime when needed.
2026-10-02T00:00:00Z

Customer Service Representative Job in Syracuse, NY | Robert Half