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2 results for Customer Service Representative in Syracuse, NY
- East Syracuse, NY
- onsite
- Temporary to Hire
- 21 - 23 USD / Hourly
- We are looking for a Customer Service Representative to join a service-focused team in East Syracuse, New York. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing multiple requests throughout the day, and building strong working relationships across internal teams and external partners. In this role, you will support order activity, respond to product and availability questions, and help ensure customers receive timely, accurate updates. The position offers hands-on training and ongoing development within a collaborative environment that values accountability, quality, and continuous improvement.<br><br>Responsibilities:<br>• Handle incoming customer interactions by phone, in person, and through online order channels, providing pricing, product availability, and order support.<br>• Serve as a key point of coordination between customers, manufacturing partners, and local sales teams to keep requests moving efficiently.<br>• Prepare quotes, process orders, and communicate updates using customer relationship and order management tools.<br>• Develop working knowledge of product lines and related resources so you can address customer questions with accuracy and confidence.<br>• Monitor stock status across factory and local office locations to help meet delivery expectations and recommend practical solutions when items are limited.<br>• Maintain prompt follow-up with customers, ensuring responses or status updates are provided within established service timelines.<br>• Support value-added offerings such as delivery options, assembly-related services, and required product documentation or certificates.<br>• Use internal systems and service platforms to track requests, document customer information, and contribute to quality and process improvement efforts.<br>• Participate in cross-training and team support activities to provide coverage where needed and strengthen overall service performance.
- 2026-10-29T00:00:00Z
- Cortland, NY
- onsite
- Temporary to Hire
- 20.9 - 24.2 USD / Hourly
- We are looking for a detail-oriented Customer Service team member to join a service-focused team in Cortland, New York. This contract opportunity supports sales and operations by turning approved client quotes into accurate orders while maintaining compliance with internal quality and documentation standards. The role works closely with customers, account teams, and operational partners to keep orders moving smoothly, resolve account concerns, and deliver a dependable client experience.<br><br>Responsibilities:<br>• Review client-submitted paperwork for completeness and accuracy before entering orders into internal platforms.<br>• Convert approved quotations into active orders and ensure information is entered correctly across required business systems.<br>• Serve as a point of coordination among customers, account managers, and operations teams to support timely order handling.<br>• Investigate account-related questions and help resolve issues involving orders, billing, or client records.<br>• Maintain and update customer accounts, including support for both new account setup and ongoing account management.<br>• Use available financial and billing tools to assess account standing and support credit-related review processes.<br>• Create internal project records and prepare deposit invoices or related payment documentation as needed.<br>• Assist with invoice follow-up, intercompany coordination, and other administrative tasks that support sales and operations workflows.
- 2026-11-13T00:00:00Z