<p>We are looking for a Program Specialist to support individuals and families in San Mateo, California. This Long-term Contract position focuses on assessing each client’s situation, identifying practical alternatives to various challenges, and coordinating timely support. The role combines direct client engagement, resource navigation, crisis response, and detailed documentation to help achieve positive outcomes.</p><p><br></p><p>Responsibilities:</p><p>• Meet with clients to complete intake conversations, screenings, and structured evaluations that identify diversion options and immediate support needs.</p><p>• Use county-approved assessment methods to determine appropriate services and match clients with related resources.</p><p>• Provide crisis support, guide problem-solving discussions, and develop practical stabilization plans designed to reducerisk.</p><p>• Explain recommendations, next steps, and service options in a clear and thorough manner to clients and relevant partners.</p><p>• Coordinate assistance processes, including application support, funding-related documentation, and basic budgeting guidance.</p><p>• Link clients with community-based services such as healthcare, public benefits, employment support, legal assistance, transportation, and education resources.</p><p>• Track client progress, make timely referrals to related programs, and collaborate with internal staff and community organizations to strengthen outcomes.</p><p>• Maintain complete and compliant records, enter service data accurately, and contribute to recurring program reports while safeguarding confidentiality and data quality.</p>

<p>• Bachelor’s degree in Social Services, Human Services, or a related field, or an equivalent combination of education and directly relevant experience.</p><p>• At least 2 years of experience in human services roles involving advocacy, case management, or client support coordination.</p><p>• At least 2 years of experience working with individuals or families </p><p>• Demonstrated background supporting high-risk or vulnerable populations, including those affected by trauma, poverty, mental health concerns, substance use, violence, or prior incarceration.</p><p>• Strong ability to conduct client assessments, coordinate resources, and manage sensitive situations with professionalism and sound judgment.</p><p>• Experience maintaining accurate case records, completing data entry, and handling confidential information in compliance with program requirements.</p><p>• Effective communication and collaboration skills for working with clients, landlords, community partners, and multidisciplinary teams.</p>

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