<p><strong>Great customer service isn&#39;t just about answering the phone—it&#39;s about knowing how to solve the problem.</strong></p><p>A growing life sciences company in San Marcos is looking for a <strong>Customer Experience Representative</strong> to join its team. This role is a great match for someone who enjoys helping customers, learning products, and working with multiple departments to find solutions.</p><p>You&#39;ll act as a key connection between customers and internal teams including Sales, Operations, Shipping, and Accounting. The company is looking for someone who is personable, detail-oriented, and comfortable taking ownership of customer issues from beginning to end.</p><p><strong>Responsibilities</strong></p><ul><li>Respond to customer questions by phone and email</li><li>Provide order status, product availability, and shipping information</li><li>Enter and update customer orders in the company&#39;s system</li><li>Research account, billing, and shipment discrepancies</li><li>Coordinate with Operations and Shipping to resolve delivery issues</li><li>Process returns, credits, and replacement requests</li><li>Maintain accurate customer records and account information</li><li>Follow up with customers to ensure issues are fully resolved</li><li>Assist Sales with quotes, customer documentation, and account updates</li><li>Identify recurring customer issues and communicate trends to management</li></ul><p><br></p><p><br></p><p><br></p>

<ul><li>2+ years of customer service, inside sales, order management, or account support experience</li><li>Strong communication and problem-solving skills</li><li>Comfortable working in CRM or ERP systems</li><li>Proficiency with Microsoft Office, particularly Excel and Outlook</li><li>Ability to manage a high volume of requests without sacrificing accuracy</li><li>Professional, solutions-oriented personality</li><li>Manufacturing, healthcare, biotech, or distribution experience is a plus</li></ul><p><br></p>

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