<p>Our client is seeking a friendly, dependable, and customer-focused Customer Service Representative to join their team in San Diego, CA. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and is committed to delivering exceptional service. The ideal candidate has strong communication skills, a positive attitude, and the ability to resolve customer concerns efficiently and professionally.</p><p><br></p><p>Key Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.</li><li>Resolve customer questions and concerns while providing an outstanding customer experience.</li><li>Process orders, returns, account updates, and other customer transactions accurately.</li><li>Document customer interactions and maintain accurate records in the company&#39;s CRM system.</li><li>Research and resolve customer issues by collaborating with internal departments.</li><li>Provide product and service information while identifying customer needs.</li><li>Follow up with customers to ensure issues have been resolved and expectations have been met.</li><li>Meet or exceed established productivity, quality, and customer satisfaction goals.</li><li>Assist with administrative tasks and special projects as assigned.</li></ul><p><br></p>

<p>Qualifications</p><ul><li>High school diploma or equivalent required.</li><li>1–3 years of customer service, call center, or administrative support experience preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict resolution abilities.</li><li>Proficiency in Microsoft Office Suite and experience with CRM software preferred.</li><li>Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.</li><li>Strong attention to detail and organizational skills.</li><li>Positive attitude with a commitment to providing exceptional customer service.</li></ul><p>Preferred Qualifications</p><ul><li>Previous experience in a high-volume customer service or call center environment.</li><li>Experience with order entry, account management, or data entry.</li><li>Bilingual skills are a plus but not required.</li><li>Ability to build positive relationships with customers and internal teams.</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>