We are looking for a Help Desk/Desktop Support Analyst to join our team on a contract basis in Belmont, North Carolina. In this role, you will provide essential technical support to users, ensuring smooth system operations and addressing technical concerns with patience and professionalism. This position involves working closely with individuals who may have limited technical experience, requiring strong communication and teaching skills.<br><br>Responsibilities:<br>• Deliver Level 1 technical support, resolving hardware and software issues for users in a timely and efficient manner.<br>• Assist a community of users with varying technical abilities, ensuring clear and empathetic communication.<br>• Manage service desk tickets, prioritizing and addressing up to 50 incidents daily.<br>• Provide onsite support five days a week, ensuring consistent availability for users.<br>• Travel to an additional site every other week to provide hands-on technical assistance as needed.<br>• Support users nationally through a call center environment, ensuring remote issues are resolved effectively.<br>• Troubleshoot basic network and system issues, ensuring minimal disruption to operations.<br>• Maintain and update user accounts in Active Directory to ensure proper access and security.<br>• Utilize Microsoft Windows 10 and other tools to diagnose and resolve technical problems.<br>• Collaborate with team members to improve support processes and enhance user satisfaction.
We are looking for a motivated Help Desk Analyst I to join our team in Travelers Rest, South Carolina. This Contract to permanent position offers an exciting opportunity to provide IT support across multiple locations, ensuring smooth operations and resolving technical issues. The ideal candidate will excel in communication, take initiative, and thrive in a role with minimal supervision.<br><br>Responsibilities:<br>• Provide technical support to employees across 10 locations, primarily through remote assistance, with occasional travel to onsite locations.<br>• Troubleshoot and resolve issues related to laptops, desktops, printers, and other hardware.<br>• Manage and maintain Active Directory, ensuring proper functionality and user access.<br>• Respond to service desk tickets promptly, addressing and documenting issues effectively.<br>• Perform updates and patches to systems, including occasional evening or weekend work.<br>• Assist in setting up and configuring new hardware and software as required.<br>• Communicate clearly with team members and employees, providing guidance and support.<br>• Participate in an on-call rotation to address urgent technical problems.<br>• Collaborate with the IT team to identify and implement process improvements.
<p>Robert Half is hiring! </p><p>We are looking for an experienced IT Manager to oversee and enhance the technology infrastructure and support systems for a manufacturing organization. This role involves managing both technical teams and projects to ensure optimal system performance, security, and efficient service delivery. The ideal candidate will have a strong background in IT operations, team leadership, and strategic planning.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage a team of Service Desk Specialists to ensure timely resolution of incidents, requests, and escalations while meeting established service levels.</p><p>• Supervise Systems Engineers responsible for maintaining Windows Server environments, backup systems, disaster recovery solutions, VMware vSphere, and storage systems.</p><p>• Develop regional support coverage models, aligning staffing schedules with business needs and branch locations.</p><p>• Standardize device imaging processes, maintain golden images, and implement automation for post-imaging configurations.</p><p>• Analyze ticket trends and create solutions such as known-error databases, self-service tools, and proactive operations initiatives.</p><p>• Manage vendor relationships, evaluate technology solutions, negotiate contracts, and oversee purchase orders and invoice approvals for infrastructure-related expenses.</p><p>• Establish and enforce standards for server configurations, security hardening, monitoring, and patch management, ensuring compliance.</p><p>• Plan and execute infrastructure projects, including migrations, upgrades, and system consolidations, with detailed roadmaps and risk mitigation strategies.</p><p>• Mentor and coach entry level staff to support their growth and build a strong talent pipeline within the organization.</p>
