<p>We are looking for a dedicated Customer Service Representative to join our client's team on a contract basis in Bristol, Connecticut. In this role, you will collaborate closely with regional sales managers and various departments to ensure customer satisfaction throughout the project lifecycle. Your ability to maintain attention to detail and build rapport will be essential in delivering exceptional service and exceeding expectations.</p><p><br></p><p>Responsibilities:</p><p>• Review contracts, quotes, purchase orders, and project documents to understand customer requirements and ensure accuracy.</p><p>• Maintain clear and detail-oriented communication with customers, fostering positive relationships.</p><p>• Coordinate with the technical team to address and fulfill specific technical needs.</p><p>• Schedule and facilitate project meetings to kick off complex assignments.</p><p>• Update and create quotes as needed to support the regional sales team.</p><p>• Collaborate with marketing, finance, and other departments to align efforts and meet project goals.</p><p>• Accurately enter order details into Salesforce and internal systems while maintaining comprehensive project documentation.</p><p>• Monitor backlogs and ensure customer ship dates remain accurate and up-to-date.</p><p>• Record and address customer complaints or claims, working with management to improve overall service quality.</p><p>• Identify packaging and shipping requirements, including special handling conditions.</p>
We are looking for a detail-oriented and personable Receptionist to join our team in Stamford, Connecticut. In this long-term contract role, you will serve as the first point of contact, ensuring smooth day-to-day operations and delivering exceptional customer service. This position offers the opportunity to work in a dynamic environment within the real estate and property industry.<br><br>Responsibilities:<br>• Greet visitors and clients warmly, creating a welcoming environment.<br>• Manage incoming calls and direct them to the appropriate departments or individuals.<br>• Maintain a tidy and organized reception area, ensuring it reflects a high standard.<br>• Schedule appointments and coordinate meeting room usage efficiently.<br>• Assist with administrative tasks, including data entry and handling correspondence.<br>• Support office operations by ordering supplies and keeping inventory up to date.<br>• Monitor and distribute mail and deliveries promptly.<br>• Provide accurate information to clients and visitors regarding company services.<br>• Collaborate with team members to ensure smooth communication and workflow.<br>• Uphold company policies and procedures while interacting with clients and staff.
<p>Overview: Join our team as a Collections Specialist and play an essential role in managing accounts receivable and ensuring timely collections of outstanding balances. With a minimum of two years’ experience in collections, you will leverage your communication skills, attention to detail, and customer service orientation to support the financial health of our organization.</p><p>Key Responsibilities:</p><ul><li>Manage a portfolio of accounts, contacting customers via phone, email, and written correspondence to collect outstanding payments.</li><li>Research and resolve billing discrepancies, working collaboratively with internal departments and external clients.</li><li>Document all collection activities and update account records accurately in the system.</li><li>Maintain professional and effective communication to preserve strong client relationships while achieving collection goals.</li><li>Recommend accounts for escalation or write-off in accordance with company policies and procedures.</li><li>Prepare status reports on collection efforts and portfolio performance.</li><li>Adhere to all compliance regulations governing collections practices.</li></ul><p><br></p>
<p>We are looking for an experienced Project Manager to join our client's team on a contract basis in Bristol, Connecticut. In this role, you will be responsible for overseeing training programs, managing project workflows, and ensuring customer satisfaction throughout the project lifecycle. This position requires a strong background in project management, excellent organizational skills, and the ability to collaborate effectively across departments.</p><p><br></p><p>Responsibilities:</p><p>• Lead the training programs for new hires in Project Coordinator and Data Entry Assistant roles, ensuring they are fully equipped to perform their duties.</p><p>• Develop, update, and maintain standard operating procedures (SOPs) for all training processes.</p><p>• Manage and review complex shop drawing orders, ensuring accuracy and timely processing.</p><p>• Schedule and coordinate project kick-off meetings and align engineering, drafting, and production schedules with material lead times.</p><p>• Gather critical customer information to support engineering services and meet production deadlines.</p><p>• Maintain accurate project records and update statuses in various databases.</p><p>• Communicate regularly with customers to provide updates, resolve material issues, and address shortage claims.</p><p>• Confirm credit approvals and payment arrangements while coordinating accessory items with procurement teams.</p><p>• Monitor project management tools and ensure backlog accuracy through regular spot checks and corrective actions.</p><p>• Prepare production documents, compute costs, and inform customers of updates, shipping details, and any delays.</p>
We are looking for a dedicated and detail-oriented Executive Assistant to provide high-level support to senior leadership within the financial services sector. In this long-term contract position, you will play a key role in managing schedules, coordinating travel arrangements, and ensuring seamless communication across teams. This opportunity is based in Stamford, Connecticut.<br><br>Responsibilities:<br>• Manage and maintain executives' calendars, ensuring appointments and meetings are efficiently organized.<br>• Coordinate domestic and international travel arrangements, including booking flights, accommodations, and transportation.<br>• Prepare materials and agendas for executive meetings, ensuring all required documents are available and organized.<br>• Serve as the primary point of contact for scheduling and communication between executives and internal teams.<br>• Monitor and prioritize incoming correspondence, responding on behalf of the executive when appropriate.<br>• Ensure timely follow-ups on action items and decisions from meetings.<br>• Maintain confidentiality and handle sensitive information with professionalism.<br>• Collaborate with other departments to facilitate executive requests and streamline operational workflows.<br>• Assist in planning and organizing events and meetings, both virtual and in-person.<br>• Provide support for additional administrative tasks as needed.
