<p>We are looking for a dedicated Customer Service Representative to join our client's team in Pittsfield, Massachusetts. In this Contract to permanent position, you will play a key role in delivering outstanding service and support to clients within the financial services industry. This opportunity is ideal for individuals who excel at communication, problem-solving, and providing exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls professionally while addressing customer inquiries and resolving issues promptly.</p><p>• Manage outbound calls to follow up on client requests or provide additional information.</p><p>• Accurately input customer orders and maintain detailed records in the system.</p><p>• Collaborate with team members to ensure seamless customer interactions and satisfaction.</p><p>• Offer clear and concise information to clients regarding products, services, and procedures.</p><p>• Identify opportunities to enhance customer service processes and provide feedback to management.</p><p>• Maintain a thorough understanding of company policies and procedures to ensure compliance.</p><p>• Troubleshoot basic issues and escalate complex challenges to appropriate departments.</p><p>• Stay updated on industry trends and company offerings to provide accurate information.</p><p>• Demonstrate adaptability in handling diverse customer needs and scenarios.</p>
We are looking for a detail-oriented Member Services Representative to join our team in Albany, New York. This long-term contract position offers an opportunity to contribute to the efficient management of member services and data processing. The ideal candidate will be comfortable performing repetitive tasks, managing financial transactions, and supporting various administrative functions with minimal supervision.<br><br>Responsibilities:<br>• Process and input data, including cash and check transactions, into the organization's database with accuracy and efficiency.<br>• Collaborate with analysts by organizing and delivering processed financial information.<br>• Assist in fulfilling member gifts and other administrative tasks as needed.<br>• Utilize CRM systems, such as Allegiance, to manage member information and fundraising activities.<br>• Handle a variety of tasks independently, ensuring timely and reliable completion.<br>• Maintain a high level of organization and attention to detail when managing financial documents and data.<br>• Provide exceptional customer service within a fast-paced environment.<br>• Ensure compliance with organizational standards and procedures while performing daily duties.<br>• Utilize computer systems proficiently to support administrative and customer service tasks.
<p>We are looking for a motivated Dispatching/Billing Specialist to join our client's team! In this role, you will oversee logistics operations, coordinate dispatching activities, and support sales functions in a dynamic environment. This position is Contract-to-permanent, offering an excellent opportunity for candidates seeking career growth in a growing organization.</p><p><br></p><p>The role does require you to work 7 am - 7 pm Thurs-Saturday or 4 pm - 4 am Wed - Sat.</p><p><br></p><p>Responsibilities:</p><p>• Organize and oversee vehicle activities, including scheduling and monitoring operations.</p><p>• Coordinate with vendors and third-party providers to ensure timely delivery of goods.</p><p>• Maintain accurate records of arrivals, departures, and deliveries.</p><p>• Prepare detailed reports regarding operational performance, maintenance needs, and safety compliance.</p><p>• Assist with administrative tasks such as billing and timecard management.</p>
<p>Our client in Windsor, CT is seeking a skilled Collections Specialist for a contract-to-permanent opportunity. This position requires onsite work, Monday through Friday, 8am–5pm.</p><p>Key Responsibilities:</p><ul><li>Manage accounts receivable and timely collections of outstanding balances</li><li>Conduct regular outbound calls and email communications to clients regarding overdue payments</li><li>Negotiate payment plans and resolve discrepancies</li><li>Maintain accurate records of account activity and collection efforts</li><li>Collaborate with internal teams to address billing issues</li><li>Prepare and distribute reports as needed</li></ul><p><br></p>
<p>Our client in Windsor, CT is seeking a skilled Collections Specialist for a contract-to-permanent opportunity. This position requires onsite work, Monday through Friday, 8am–5pm.</p><p>Key Responsibilities:</p><ul><li>Manage accounts receivable and timely collections of outstanding balances</li><li>Conduct regular outbound calls and email communications to clients regarding overdue payments</li><li>Negotiate payment plans and resolve discrepancies</li><li>Maintain accurate records of account activity and collection efforts</li><li>Collaborate with internal teams to address billing issues</li><li>Prepare and distribute reports as needed</li></ul><p><br></p>
<p>We are looking for a detail-oriented and organized Receptionist to join our client's team on a contract basis in West Springfield, Massachusetts. This role requires someone who is skilled in handling multi-line phone systems and providing excellent customer service. As the first point of contact, you will play a vital role in ensuring smooth communication and a welcoming environment for visitors and callers alike.</p><p><br></p><p>Responsibilities:</p><p>• Manage and operate a multi-line phone system efficiently, ensuring all inbound calls are answered promptly.</p><p>• Greet and assist visitors and clients, creating a friendly and detail-oriented atmosphere.</p><p>• Handle switchboard operations for up to 10 phone lines, directing calls to the appropriate departments.</p><p>• Maintain accurate records of calls and messages, ensuring effective communication within the team.</p><p>• Provide general administrative support to the office manager and other staff as needed.</p><p>• Address inquiries and resolve minor issues from callers or visitors in a courteous manner.</p><p>• Ensure the reception area remains tidy and organized, reflecting a detail-oriented image.</p><p>• Collaborate with team members to facilitate smooth daily operations in the office.</p>
We are looking for a motivated Inside Sales Representative to join our team on a contract with the possibility of becoming a permanent position. Based in Amherst, Massachusetts, this role focuses on building strong client relationships while driving revenue through proactive sales strategies. The ideal candidate will excel in outbound communications and social media engagement to achieve measurable business results.<br><br>Responsibilities:<br>• Conduct outbound sales calls to prospective clients to generate new business opportunities.<br>• Develop and implement effective social media campaigns to enhance brand visibility and promote services.<br>• Build and nurture customer relationships to maximize sales and ensure client satisfaction.<br>• Collaborate with marketing teams to align sales strategies with corporate objectives.<br>• Utilize social media platforms to engage with customers and increase lead conversion.<br>• Analyze sales data and trends to identify new opportunities for growth.<br>• Maintain detailed records of customer interactions and sales activities.<br>• Meet or exceed sales targets through proactive outreach and strategic planning.<br>• Stay informed about industry trends and competitor activities to adjust sales strategies accordingly.<br>• Provide regular updates and reports on sales performance to management.
<p>Our client, a well-established insurance agency, is seeking a <strong>Personal Lines Manager</strong> to oversee and optimize their personal lines department. This is an exciting opportunity to join a dynamic team and make a significant impact on service standards, sales performance, and overall customer satisfaction.</p><p><br></p><p>For immediate consideration, please contact Carmen Warga in our Albany, NY office. </p><p><br></p><p><strong>About the Role</strong></p><p>As the <strong>Personal Lines Manager</strong>, you will play a key role in planning, organizing, and managing the agency’s personal lines operations. You’ll lead a team of representatives, ensuring compliance with best practices, driving sales growth, and delivering exceptional service to clients. This position requires a hands-on leader who thrives in a fast-paced environment and is committed to continuous improvement.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide coaching and feedback to personal lines representatives to enhance sales performance.</li><li>Audit workflows for compliance with agency standards and best practices.</li><li>Implement agency policies and ensure timely, accurate service delivery.</li><li>Develop and monitor training programs for personal lines staff.</li><li>Assist in achieving departmental business objectives and action plans.</li><li>Offer technical expertise and support for escalated client issues.</li><li>Drive process improvements to increase efficiency and customer satisfaction.</li><li>Represent the agency at events and travel to branch locations as needed.</li></ul>
<p><strong><u>HR Manager</u></strong><u> - Non-Profit industry </u></p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com</u></p><p><br></p><p>Our client, a respected organization in the non-profit sector with union and non-union employees, seeks an HR Manager to advance workplace culture, support staff, and ensure compliant HR practices. This is an outstanding opportunity to make a meaningful impact at a mission-driven organization. This is an HR Department of 1, so you will be fully hands on with all aspects of HR for 75 employees between direct-care staff (union) and corporate/office staff. </p><p><br></p><p><em>Key Responsibilities:</em></p><ul><li>Develop and implement HR strategies and policies that uphold the organization’s values and mission.</li><li>Oversee full-cycle recruitment, onboarding, and offboarding for all employees, including union members.</li><li>Provide guidance in employee relations, performance management, and conflict resolution across union and non-union populations.</li><li>Partner with leadership and labor representatives to maintain labor harmony and resolve employee grievances in accordance with collective bargaining agreements.</li><li>Administer compensation, benefits, and ensure compliance with labor laws and regulations.</li><li>Support the development of training and diversity initiatives for all staff.</li><li>Foster an inclusive, supportive workplace environment.</li></ul><p>Qualifications:</p><ul><li>Bachelor’s degree in Human Resources, Business, or related field.</li><li>3+ years of HR management experience, ideally in the non-profit sector and within a unionized environment.</li><li>Knowledge of employment law, labor relations, and HR best practices.</li><li>Strong communication, leadership, and organizational skills.</li><li>Ability to establish trust and collaborate with staff, union representatives, and leadership.</li><li>PHR/SPHR or SHRM certification considered a plus.</li></ul><p>Why Join?</p><ul><li>Drive your HR career while making a positive impact in the community.</li><li>Collaborate with dedicated professionals in a values-driven, mission-focused workplace.</li><li>Compensation and benefits package aligned with the non-profit sector.</li></ul><p><br></p>
<p><strong>POSITION: Chief Financial Officer (CFO) - Non-Profit</strong></p><p><strong>LOCATION: Bloomfield, CT </strong></p><p><strong>RECRUITER CONTACT: KELLEIGH MARQUARD - <em>Kelleigh.Marquard@Roberthalf</em></strong></p><p><br></p><p>Robert Half is partnering with a valued nonprofit client just outside of Hartford, CT, to identify an experienced <strong>Chief Financial Officer</strong> to join its executive leadership team. This is a high-impact opportunity for a hands-on financial leader who is passionate about serving the local community and supporting a mission-driven organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide strategic and operational financial leadership across accounting, budgeting, forecasting, and reporting functions</li><li>Oversee preparation of monthly, quarterly, and annual financial statements in accordance with nonprofit accounting standards</li><li>Lead grant accounting and compliance, including extensive reporting to the State of Connecticut</li><li>Prepare and present financial results, trends, and strategic insights to the Board of Directors and executive leadership</li><li>Lead, mentor, and develop the finance team while remaining actively involved in day-to-day accounting operations</li><li>Support long-term financial planning, sustainability initiatives, and organizational growth</li><li>Oversee or partner closely with Human Resources functions; prior HR oversight experience is a strong plus</li><li>Utilize and optimize financial systems</li><li>Manage relationship with external CPA firm and ensure compliance with annual audit</li><li>Prepare annual tax filings</li><li>Manage all cash and banking relationships and ensure covenant compliance </li></ul><p><strong>Why This Opportunity:</strong></p><ul><li>Generous compensation package commensurate with experience</li><li>Excellent benefits and strong organizational culture</li><li>Stable, well-respected nonprofit with a meaningful local impact</li><li>Opportunity to play a key leadership role in advancing the organization’s mission</li></ul><p>If you meet these requirements and are interested in this great opportunity, please email your resume in confidence to Kelleigh Marquard at Kelleigh.Marquard@roberthalf com. All inquiries are confidential. At Robert Half we never distribute your resume without your permission.</p>
<p>We are looking for a skilled HR Recruiter to join our client's team in West Hartford, Connecticut. As part of the Financial Services industry, you will play a key role in identifying and hiring top talent to meet organizational needs. This is a long-term contract position, offering an excellent opportunity to showcase and expand your recruitment expertise.</p><p><br></p><p>Responsibilities:</p><p>• Source candidates with relevant experience through various platforms and strategies to meet hiring goals.</p><p>• Conduct comprehensive interviews to evaluate candidate suitability and alignment with job requirements.</p><p>• Manage the full-cycle recruitment process, from initial intake interviews to offer acceptance.</p><p>• Utilize applicant tracking systems (ATS) and CRM tools to maintain organized records and streamline recruitment workflows.</p><p>• Collaborate with hiring managers to understand position requirements and develop effective recruitment plans.</p><p>• Handle high-volume recruiting efforts to fill financial representative roles efficiently.</p><p>• Facilitate college and corporate recruiting initiatives to build a pipeline of potential candidates.</p><p>• Ensure clear and attentive communication throughout the recruitment process.</p><p>• Provide regular updates on recruitment progress and metrics to stakeholders.</p><p>• Stay updated on industry trends and best practices to enhance recruitment strategies.</p>
