We are looking for a PC Technician to support end-user technology needs in Phoenix, Arizona. This Contract position focuses on maintaining computer hardware, preparing and configuring devices, and providing responsive deskside assistance across Microsoft-based environments. The ideal candidate brings hands-on technical troubleshooting skills, strong knowledge of operating systems and networking fundamentals, and experience working with Dell Technologies equipment and Active Directory.<br><br>Responsibilities:<br>• Provide on-site technical support for desktop and laptop issues, resolving hardware, software, and peripheral problems for end users.<br>• Set up, image, configure, and deploy computer systems and related equipment in accordance with organizational standards.<br>• Diagnose operating system performance issues and restore devices to proper working order through effective troubleshooting and repair.<br>• Manage user account support tasks within Active Directory, including access updates, basic account maintenance, and workstation connectivity assistance.<br>• Install, update, and support Microsoft applications and workstation configurations to ensure reliable day-to-day operations.<br>• Assist with network-related troubleshooting by identifying connectivity problems and coordinating resolution for local devices and user workstations.<br>• Maintain accurate records for asset assignments, device configurations, service activity, and deployment status.<br>• Support specialized hardware environments, including systems associated with EO/IR technology, while following established technical procedures.

• Hands-on experience supporting PC hardware, desktop deployments, and deskside technical services.<br>• Working knowledge of Dell Technologies systems and components in a corporate or technical support setting.<br>• Familiarity with Microsoft operating systems, common business applications, and endpoint configuration practices.<br>• Understanding of networking concepts such as IP connectivity, device communication, and basic troubleshooting methods.<br>• Experience performing support tasks in Active Directory, including user and workstation administration.<br>• Ability to diagnose and resolve operating system, software, and hardware issues with minimal supervision.<br>• Strong documentation, organization, and communication skills for tracking support activity and assisting end users.

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