<p>We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Omaha, Nebraska. In this role, you will handle a high volume of inbound calls, assist customers with inquiries, and ensure timely and accurate data entry into our systems. This position requires excellent communication skills, the ability to multitask efficiently, and a strong focus on delivering exceptional service. Candidates who are fluent in Spanish are strongly encouraged to apply!</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Respond promptly to a high volume of incoming calls, averaging 80-100 calls daily, and provide accurate resolutions to customer inquiries.</p><p>• Utilize active listening and effective questioning techniques to gather detailed information and record it in proprietary software systems.</p><p>• Manage calls ranging from brief interactions to longer discussions, ensuring thorough documentation and escalation when necessary.</p><p>• Collaborate with supervisors and internal departments to address complex issues and ensure seamless communication.</p><p>• Handle multitasking responsibilities, including responding to internal requests, locating documentation, and sharing information with other teams.</p><p>• Follow established guidelines and instructions, while applying sound judgment and experience to resolve customer concerns.</p><p>• Proactively take initiative to improve processes and maintain attention to detail in all tasks.</p><p>• Provide top-notch customer service to ensure satisfaction and build trust with clients.</p><p>• Support workers’ compensation inquiries and address specific customer needs efficiently.</p>
<p>Our client is seeking a highly skilled and customer-focused <strong>Senior Customer Service Representative</strong> to join their team on a contract-to-hire basis. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional service. The successful candidate will play a key role in supporting our customers, resolving complex issues, and mentoring junior team members.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a primary point of contact for customer inquiries via phone, email, and chat.</li><li>Resolve escalated customer issues with professionalism and efficiency.</li><li>Provide guidance and support to junior customer service representatives.</li><li>Maintain detailed and accurate records of customer interactions in CRM systems.</li><li>Collaborate with internal departments to ensure timely resolution of customer concerns.</li><li>Identify process improvement opportunities and contribute to team initiatives.</li><li>Meet or exceed performance metrics including customer satisfaction, response time, and resolution rate.</li></ul><p><br></p><p><br></p><p> </p>
<p><strong>Join a Team That Powers Progress! </strong></p><p>Are you energized by solving problems, helping people, and making things happen? Do you thrive in a fast-paced environment where your communication skills and attention to detail truly shine? If so, we’ve got a seat for you on our growing Customer Service team!</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>As a key member of our Customer Service team, you’ll be the go-to person for both customers and sales reps, helping to keep everything running smoothly. </li></ul><p><strong>Your day-to-day will include:</strong></p><ul><li>Responding to customer inquiries and troubleshooting orders</li><li>Creating accurate and timely parts quotes</li><li>Supporting Inside and Outside Sales teams, plus Market Development Managers</li><li>Collaborating across departments to fulfill and revise orders</li><li>Managing phone and email queues with professionalism and care</li><li>Logging customer feedback and ensuring follow-through in our CRM system</li></ul><p>This is a <strong>high-impact, high-visibility</strong> role where your ability to juggle multiple tasks and communicate clearly will be essential.</p><p><br></p><p><strong>What You Bring to the Table:</strong></p><ul><li>Typing speed of <strong>50+ WPM</strong> with high accuracy</li><li>Proficiency in <strong>Microsoft Office 365</strong> (especially Outlook and Teams)</li><li>Strong written and verbal communication skills</li><li>Ability to write clear, professional emails without relying on scripts</li><li>A proactive mindset—you think on your feet and take initiative</li><li>Detail-oriented with strong organizational skills</li><li>Comfortable working under pressure and handling interruptions with grace</li><li>Confident communicating with customers and colleagues at all levels</li></ul>
