<p>We are looking for a top notch, professional<strong> Sr. Customer Service Representative </strong>to join the team on a <strong>CONTRACT TO HIRE </strong>basis. This role involves providing support through phone and email communication for a website and related services, handling order fulfillment, managing customer data, and offering assistance with events such as conferences and trainings. The position requires both technical knowledge and strong interpersonal skills to effectively address customer needs, foster positive relationships, and ensure satisfaction.</p><p><br></p><p><strong>Customer Service:</strong></p><ul><li>Act as the first point of contact for customers via phone, email, or in-person interactions, resolving issues or escalating concerns as needed.</li><li>Develop a thorough understanding of the organization’s website, services, and processes.</li><li>Monitor customer accounts and take necessary actions proactively.</li><li>Deliver exceptional customer service to maintain positive client relationships.</li><li>Utilize software tools such as MS Outlook 365, Zoom Phones, Zoom Meetings, and Zoom Contact Center to manage customer requests.</li><li>Collect customer feedback and report key insights to leadership for improving services.</li><li>Exhibit empathy and active listening in interpreting customer needs.</li><li>Provide guidance to customers regarding products and services that may benefit them.</li><li>Stay updated on system, product, and service advancements or upgrades.</li><li>Train and onboard new customer service representatives.</li></ul><p><strong>Orders and Shipments:</strong></p><ul><li>Handle order processing, generate shipping labels, and ensure timely package preparation.</li><li>Create and maintain accurate shipment documentation, including invoices and customs paperwork.</li><li>Track inventory levels to ensure product availability for shipping.</li><li>Perform inventory stocking and assembly of paper-based products for shipping purposes.</li><li>Address customer inquiries regarding shipments, products, or services promptly.</li></ul><p><strong>Additional Responsibilities:</strong></p><ul><li>Assist in creating instructional materials for customers.</li><li>Participate in special projects as assigned.</li><li>Collaborate effectively within a team-oriented environment.</li></ul><p><br></p>
<p>Are you passionate about delivering top-tier service in a virtual healthcare setting? We are currently seeking a <strong>Remote Patient Service Representative</strong> for a dynamic 4-month temp-to-hire opportunity. This <strong>Remote Patient Service Representative</strong> role offers a competitive pay rate of $19.50 per hour and the flexibility of working remotely.</p><p><br></p><p><strong>Position Highlights:</strong></p><ul><li><strong>Remote work – </strong>California, Texas, and Illinois residents not eligible</li><li><strong>Pay: </strong>$19.50 per hour</li><li><strong>Hours: </strong>This role does not follow a set schedule or specific shifts at this time. The team operates 24/7, so flexibility is important as coverage needs may vary.</li><li><strong>Duration: </strong>4 months with potential for temp-to-hire, dependent on performance</li></ul><p><strong>Responsibilities:</strong></p><ul><li>Deliver exceptional service to patients and internal teams in a remote call center environment</li><li>Handle a high volume of back-to-back calls (80+ daily) efficiently and professionally</li><li>Meet performance goals related to satisfaction, quality, and attendance</li><li>Use dual monitors to manage data entry, live calls, and various resources</li><li>Assist with documentation, claims processing, and insurance benefits</li><li>Maintain confidentiality while handling sensitive patient data</li><li>Provide support for Telehealth and other administrative functions</li></ul>
