<p>🌟 <strong>Billing & Customer Care Representative</strong></p><p><br></p><p><strong>Contract-to-Hire | High-Touch Customer Support | Relationship-Focused Role</strong></p><p>Are you a people‑first problem solver who loves building strong relationships and delivering an exceptional customer experience? Do you thrive when helping customers understand their accounts, resolving issues, and providing friendly, solution‑oriented support?</p><p><br></p><p>We’re hiring a <strong>Billing & Customer Care Representative</strong> for a rapidly growing organization. The right individual will be the voice of the company and a trusted partner to customers. This role blends<strong> customer service</strong>, relationship management, and light billing support—focusing on helping customers understand invoices, payments, and account activity in a clear and positive way.</p><p><br></p><p>If you enjoy connecting with others, staying organized, and turning customer interactions into long-term partnerships, this role is for you.</p><p><br></p><p>⭐ <strong>What You’ll Do</strong></p><p><strong>Customer Service & Relationship Building (Primary Focus)</strong></p><ul><li>Assist with customer questions, account updates, service concerns, and billing inquiries</li><li>Build strong, trusting relationships with customers through warm, professional communication</li><li>Respond to calls and emails with empathy, urgency, and problem‑solving mindset</li><li>Provide clear explanations of services, billing details, and account status</li><li>Partner with internal teams to resolve customer issues and ensure a seamless experience</li><li>Track customer interactions, follow up proactively, and ensure timely resolutions</li></ul><p><br></p><p>📄 <strong>Billing Support (Customer Relations–Focused)</strong></p><p><em>(No heavy accounting work or posting payments)</em></p><ul><li>Assist customers with understanding invoices, service charges, and account balances</li><li>Process billing adjustments or credits as directed</li><li>Enter and update customer information accurately into billing and CRM systems</li><li>Support the AR team by communicating billing timelines, expectations, and updates to customers</li><li>Review accounts for discrepancies and work with customers to gather or clarify needed information</li><li>Ensure customers feel supported and informed throughout the billing process</li></ul><p><br></p><p>🔧 <strong>Administrative & System Tasks</strong></p><ul><li>Maintain customer account records with accuracy and attention to detail</li><li>Document communication and updates in internal systems</li><li>Assist with light reporting, account notes, or follow‑up tracking as needed</li><li>Collaborate with team members to improve customer workflows and service processes</li></ul>
We are looking for a detail-oriented Sales Support team member to join our team in Omaha, Nebraska. In this role, you will provide critical assistance to the sales team by facilitating communication, managing multiple projects, and ensuring seamless operations. Ideal candidates will possess exceptional organizational skills and thrive in a fast-paced environment.<br><br>Responsibilities:<br>• Provide comprehensive support to Inside and Outside Sales teams, ensuring effective communication and collaboration.<br>• Utilize Microsoft Teams for daily interactions, including chats, video calls, and screen sharing.<br>• Monitor and document multiple data points while managing several projects simultaneously with a high level of accuracy.<br>• Uphold the company’s quality standards and compliance policies in all tasks.<br>• Demonstrate commitment to the organization's core values of Caring, Adding Value, and Teamwork.<br>• Troubleshoot and resolve customer and team issues efficiently, ensuring satisfaction and timely resolution.<br>• Maintain strong attention to detail while managing competing priorities.<br>• Prepare and interpret data using tools such as Excel, including graphs and statistical analysis.<br>• Perform basic mathematical operations such as calculating rates, ratios, and percentages to support sales-related tasks.<br>• Ensure timely completion of assignments by working at a pace above average.
