<p>We are looking for a Collections Representative to support insurance follow-up activities for outstanding low-balance and denied claims in a remote, Long-term Contract role. This position works closely with an established revenue cycle team to improve claim resolution, secure appropriate reimbursement, and maintain accurate account records. The ideal candidate brings acute-care collections experience, strong payer knowledge, and the ability to balance quality standards with daily productivity goals.</p><p><br></p><p>Responsibilities:</p><p>• Review and pursue unpaid, low-dollar, and denied insurance claims with government and commercial payers to drive timely resolution and reimbursement.</p><p>• Investigate account status by analyzing claim details, remittance information, payer correspondence, and supporting documentation to identify next steps.</p><p>• Take action on denials, underpayments, and other claim issues by contacting payers, using online portals, and documenting outcomes thoroughly in the patient accounting system.</p><p>• Maintain complete and accurate notes on account activity, follow-up efforts, and payment status to support compliance and continuity of work.</p><p>• Meet defined productivity and quality targets while managing a consistent queue of accounts in a fast-paced collections environment.</p><p>• Collaborate with team leadership and peers to address claim barriers, escalate complex cases when needed, and support overall departmental performance.</p><p>• Apply knowledge of reimbursement guidelines, claim forms, and payer-specific requirements to strengthen collection outcomes and reduce repeat issues.</p>

<p>• High school diploma or equivalent.</p><p>• At least 1 year of experience in FACILITY collections</p><p>• Practical knowledge of insurance follow-up, denial resolution, and payer collection processes across government and commercial plans.</p><p>• Ability to maintain established quality standards and daily productivity expectations.</p><p>• Strong written and verbal communication skills with solid analytical, organizational, and account documentation abilities.</p><p>• Proficiency with Microsoft Excel, Word, and Outlook.</p><p>• Ability to complete required competency or skills assessments successfully.</p><p>• Experience with hospital patient financial services, denied or underpaid claims, and patient accounting platforms such as MS4 Invision or similar systems is preferred.</p>

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