We are looking for a Patient Service Representative to support individuals, caregivers, and authorized contacts by delivering responsive service and clear guidance about available assistance programs in Midlothian, Virginia. This Long-term Contract position is ideal for someone who communicates with empathy, handles high-volume inquiries with accuracy, and helps applicants understand eligibility, enrollment steps, and available support. The role requires strong documentation habits, a service-focused mindset, and the ability to address questions professionally while following organizational and regulatory standards. Responsibilities: • Respond to incoming calls and inquiries from patients, caregivers, representatives, and other partners with professionalism and compassion. • Explain program offerings, qualification criteria, enrollment steps, and support options in a clear and understandable manner. • Guide callers through program rules, including covered services, excluded services, and required follow-up actions. • Help individuals identify useful resources and gather the information needed to continue with program participation. • Record each interaction thoroughly and accurately in the appropriate systems to maintain complete case information. • Route sensitive concerns, unresolved questions, and service-related issues to the proper team for further review. • Meet established expectations for quality, productivity, responsiveness, and overall customer service performance. • Follow organizational procedures and applicable compliance standards in all communications and documentation. • Take part in team meetings, training sessions, and continuous improvement efforts, and provide support in other departmental areas when needed.

• Experience in patient services, patient registration, scheduling, or a call center customer service environment. • Ability to communicate program information clearly and professionally to patients, caregivers, and other stakeholders. • Strong customer service skills with the ability to handle questions and concerns with patience and empathy. • Proficiency in documenting conversations accurately and maintaining organized electronic records. • Comfortable managing multiple inquiries while maintaining accuracy and attention to detail. • Ability to follow established policies, service standards, and regulatory requirements. • Willingness to learn additional departmental tasks and provide operational support based on business needs.

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Midlothian, VA
onsite
Temporary / Contract
15.8365 - 18.337 USD / Hourly
We are looking for a Patient Service Representative to support individuals, caregivers, and authorized contacts by delivering responsive service and clear guidance about available assistance programs in Midlothian, Virginia. This Long-term Contract position is ideal for someone who communicates with empathy, handles high-volume inquiries with accuracy, and helps applicants understand eligibility, enrollment steps, and available support. The role requires strong documentation habits, a service-focused mindset, and the ability to address questions professionally while following organizational and regulatory standards. Responsibilities: • Respond to incoming calls and inquiries from patients, caregivers, representatives, and other partners with professionalism and compassion. • Explain program offerings, qualification criteria, enrollment steps, and support options in a clear and understandable manner. • Guide callers through program rules, including covered services, excluded services, and required follow-up actions. • Help individuals identify useful resources and gather the information needed to continue with program participation. • Record each interaction thoroughly and accurately in the appropriate systems to maintain complete case information. • Route sensitive concerns, unresolved questions, and service-related issues to the proper team for further review. • Meet established expectations for quality, productivity, responsiveness, and overall customer service performance. • Follow organizational procedures and applicable compliance standards in all communications and documentation. • Take part in team meetings, training sessions, and continuous improvement efforts, and provide support in other departmental areas when needed.
2026-07-16T00:00:00Z

Patient Service Representative Job in Midlothian, VA | Robert Half