<p>We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users in Green Bay, Wisconsin within a manufacturing environment. This Long-term Contract position focuses on maintaining reliable workstation performance, resolving day-to-day technology issues, and delivering responsive support that helps employees stay productive. The role offers a strong mix of desktop troubleshooting, device support, and direct interaction with internal teams in a fast-paced onsite setting.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first-line support for desktops, laptops, tablets, barcode scanners, printers, and other end-user devices across the site.</p><p>• Investigate technical issues involving hardware, operating systems, and business applications, then apply practical solutions to restore service quickly.</p><p>• Prepare and deploy new equipment through imaging, configuration, installation, and replacement activities throughout the device lifecycle.</p><p>• Maintain clear technical records and contribute to internal support documentation to improve issue resolution and team knowledge sharing.</p><p>• Assist with user-facing technology updates, rollout activities, and upgrade efforts while minimizing disruption to daily operations.</p><p>• Coordinate with external technology vendors for equipment service, repairs, and support-related follow-up.</p><p>• Respond to outages and service interruptions with urgency to reduce downtime and maintain business continuity.</p><p>• Work closely with colleagues and onsite users to deliver dependable support and a positive customer experience.</p>

<p>• 3+ years of experience in desktop support, help desk, or workstation support roles.</p><p>• Working knowledge of Microsoft Windows environments, including Windows 10, domain-based systems, and Active Directory.</p><p>• Experience supporting Microsoft 365 and standard office productivity tools.</p><p>• Ability to troubleshoot workstation hardware, peripheral devices, and common end-user software issues.</p><p>• Familiarity with service desk ticketing processes and structured issue tracking.</p><p>• Strong communication skills with a customer-focused approach to onsite support.</p><p>• Exposure to Apple device support or experience in a manufacturing setting is preferred.</p>

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