We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Neenah, Wisconsin. In this role, you will focus on providing technical support and assisting with the transition to Windows 11 across multiple devices. This position requires strong attention to detail and excellent customer service skills.<br><br>Responsibilities:<br>• Prepare and configure desktops and laptops for Windows 11 upgrades, ensuring proper imaging and setup.<br>• Remove unnecessary pre-installed software from devices to optimize performance and functionality.<br>• Maintain accurate inventory records and oversee the shipping process for devices, both locally and remotely.<br>• Collaborate with team members to manage the upgrade of over 200 devices, providing hands-on support as needed.<br>• Deliver one-on-one customer service to users, guiding them through technical processes with patience and professionalism.<br>• Troubleshoot and resolve hardware and software issues related to desktop systems.<br>• Utilize Active Directory to manage user accounts and system access.<br>• Ensure all hardware and software installations comply with organizational standards and security policies.<br>• Provide timely updates and feedback to the team regarding the progress of device upgrades.
We are looking for an experienced Business Analyst to join our dynamic team in Appleton, Wisconsin. In this role, you will play a key part in ensuring the efficiency and reliability of Warehouse Management Systems (WMS), collaborating with cross-functional teams to optimize workflows and enhance system performance. This position offers an opportunity to contribute to impactful projects while supporting user needs and driving improvements.<br><br>Responsibilities:<br>• Manage and configure Warehouse Management Systems, including user access, security settings, and system preferences.<br>• Monitor system performance, diagnose issues, and coordinate resolutions with vendors or technical teams.<br>• Provide training and documentation to end users, ensuring effective utilization of WMS functionality.<br>• Lead system upgrades, patches, and integration efforts, ensuring seamless deployment and testing.<br>• Conduct regular audits to maintain accurate data for inventory, orders, and workflow processes.<br>• Collaborate with various departments to identify and implement process improvements.<br>• Support disaster recovery planning to safeguard critical warehouse systems.<br>• Troubleshoot and resolve system-related challenges to maintain operational efficiency.<br>• Partner with IT and warehouse teams to optimize system workflows and performance.
