OPERATIONS ANALYST II - mid-senior level candidates being considered -- Job Type = Permanent, Full-Time Employment -- Job Location = Downtown Los Angeles - Hybrid Onsite (2x per week onsite) Job SummaryThe Operations Analyst II is responsible for assisting with the configuration and maintenance of the Firm’s applications. The Operations Analyst II works closely with the IT Operations Manager and the Director of Information Technology and has regular interactions with all members of Information Technology as it relates to application deployment, stability, innovation, maintenance, and the full scope of its duties. The Operations Analyst II provides escalated support to team members, Help Desk, and end users.

Responsibilities -- Troubleshoot cloud and on-premise application errors, isolate problems and determine possible solutions in a timely manner. -- Partner with other IT Operations team members to develop and implement resolutions to application errors and issues. -- Implement, integrate, and manage cloud and on-premise Firm applications. -- Deploy and integrate new applications and systems to both local and remote systems utilizing SCCM, Intune, and Ivanti. -- Manage application product lifecycle, inform on future changes that affect or may affect the Firm. -- Provide escalation support to the Help Desk. -- Provide after-hours support to the Help Desk and/or users as part of the escalation or on-call rotation. -- Provide support for other IT Operations team members for projects and task completion. -- Provision and decommission accounts in applications and platforms, including Active Directory and Microsoft Exchange Online. -- Manage and maintain the Active Directory environment. -- Address Microsoft Windows updates and security vulnerabilities and adhere to a strict patching SLA. -- Develop and maintain documentation related to all system support protocols and related responsibilities. -- Perform quality control testing practices and procedures for Firm applications to provide and maintain a reliable working environment. -- Develop, maintain, and manage relationships with vendors and consultants related to Firm’s technologies. -- Assist with the evaluations and recommendations for Firm technologies. -- Manage projects independently. -- Support the creation of training materials for Firm applications. -- Perform other duties as assigned. Competencies -- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. -- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. -- Customer focus: Building strong customer relationships and delivering customer-centric solutions. -- Drives results: Consistently achieving results, even under tough circumstances. -- Situational adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations. -- Resourcefulness: Securing and deploying resources effectively and efficiently. -- Action-Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm. -- Tech-Savvy: Anticipating and adopting innovations in business-building digital and technology applications. Requirements -- Possess a strong understanding and demonstrated experience with several of the following: -- Microsoft 365 technologies including Office 365, SharePoint Online, Exchange Online, Dynamics, and Power Automate. -- Azure and Entra ID technologies. -- Microsoft Windows 11 operating system. -- Microsoft Windows server operating systems. -- Proficiency in automation scripting, including PowerShell. -- Cloud collaboration technologies (such as OneDrive for Business, Box). -- Remote desktop technology (Azure Virtual Desktop, Citrix, RDP, Beyond Trust). -- Application packaging and deployment systems (Intune, Microsoft Endpoint Manager, MSI packagers). -- Metadata management software. Tools -- Microsoft Windows 11 and Windows Server operating systems -- Microsoft 365 technologies including Office 365, SharePoint Online, Exchange Online, Dynamics, and Power Automate -- Data extraction, transformation and loading -- Azure and Entra ID technologies

Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Los Angeles, CA
onsite
Permanent
115000.00 - 165000.00 USD / Yearly
OPERATIONS ANALYST II - mid-senior level candidates being considered -- Job Type = Permanent, Full-Time Employment -- Job Location = Downtown Los Angeles - Hybrid Onsite (2x per week onsite) Job SummaryThe Operations Analyst II is responsible for assisting with the configuration and maintenance of the Firm’s applications. The Operations Analyst II works closely with the IT Operations Manager and the Director of Information Technology and has regular interactions with all members of Information Technology as it relates to application deployment, stability, innovation, maintenance, and the full scope of its duties. The Operations Analyst II provides escalated support to team members, Help Desk, and end users.
2025-11-10T00:49:08Z