<p>We are looking for a Customer Service Representative to support customer interactions for a utilities and infrastructure organization in Lawrence, Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, handling a steady volume of calls, and ensuring service requests are processed accurately. The person in this role will serve as a key point of contact for inbound inquiries while also assisting with outbound communication and order-related tasks. <strong>On-Site Monday-Friday </strong></p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer calls with professionalism, providing timely and accurate information related to services and account needs.</p><p>• Make outbound calls as needed to follow up on requests, clarify details, and support resolution of customer concerns.</p><p>• Enter service orders and customer information into internal systems with a strong focus on accuracy and completeness.</p><p>• Assist customers with questions, requests, and general service issues while delivering a positive and helpful experience.</p><p>• Document call details, customer interactions, and updates clearly to maintain reliable service records.</p><p>• Coordinate with internal teams when necessary to help resolve issues and ensure customer needs are addressed efficiently.</p><p>• Manage multiple inquiries throughout the day while maintaining quality, attention to detail, and responsiveness.</p><p>• Support additional customer service and call center activities as assigned to meet operational needs.</p>

<p>• Previous experience in a customer service or call center environment.</p><p>• Ability to handle a high volume of inbound calls while maintaining professionalism and efficiency.</p><p>• Experience with order entry or processing customer requests in a system-based environment.</p><p>• Strong verbal communication skills and the ability to listen carefully to customer concerns.</p><p>• Comfortable making outbound calls for follow-up and issue resolution.</p><p>• Solid data entry skills with close attention to accuracy and detail.</p><p>• Experience with Service Titan is a plus</p>

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