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2 results for Customer Operations Coordinator in Holland, MI
- Norton Shores, MI
- onsite
- Temporary / Contract
- 19.7885 - 22.913 USD / Hourly
- We are looking for an experienced Customer Service Supervisor to guide a technical support and order management team serving customers in Norton Shores, Michigan. This Long-term Contract position is ideal for someone who can combine strong leadership with a customer-first mindset in a highly technical manufacturing environment. The person in this role will help ensure accurate order execution, responsive service, and effective coordination with engineering, production, and supply chain partners.<br><br>Responsibilities:<br>• Lead, coach, and develop customer service staff and service coordination personnel to build a responsive, knowledgeable team.<br>• Manage the full order process for specialized motion control and automation products, from initial quotation support through shipment and delivery follow-up.<br>• Provide guidance to customers on product applications, basic technical questions, and issue resolution after purchase.<br>• Partner with engineering, operations, scheduling, and inventory teams to align customer commitments with production capabilities and timelines.<br>• Handle elevated customer concerns related to delays, quality matters, and warranty questions with professionalism and urgency.<br>• Track service performance indicators such as delivery reliability, response speed, and customer satisfaction, and share results with leadership.<br>• Analyze recurring service challenges, determine underlying causes, and work with cross-functional teams to improve processes and reduce repeat issues.<br>• Support contract and fulfillment activities for complex engineered products while maintaining high standards for accuracy and communication.
- 2026-11-11T00:00:00Z
- Brighton, MI
- onsite
- Temporary to Hire
- 29.6875 - 34.375 USD / Hourly
- <p>We are looking for a hands-on Logistics Coordinator to support daily transportation and distribution activity at our hub in Brighton, Michigan. This contract opportunity with potential for a permanent role is ideal for someone who can keep dispatch operations organized, guide frontline team members, and respond quickly to changing shipping demands. The person in this role will help maintain steady package flow, reinforce safe work practices, and communicate operational issues to leadership as they arise. Shift is from 500am to 130am or 730am to 330pm.</p><p><br></p><p>Responsibilities:</p><p>• Oversee day-to-day hub activity to keep dispatch, pickups, and route execution on schedule.</p><p>• Provide direction to a team of dispatch staff by assigning work, adjusting coverage, and maintaining workflow across operating waves.</p><p>• Monitor shipment volume and productivity trends, then share key performance updates with management.</p><p>• Support dispatchers with real-time coaching on routing decisions, service exceptions, and issue resolution.</p><p>• Lead safety discussions and reinforce established operational standards throughout the site.</p><p>• Identify concerns related to staffing, equipment, or package volume and elevate them promptly to hub leadership.</p><p>• Assist with onboarding and training for new team members to promote consistent execution and accountability.</p><p>• Maintain an active presence on the floor and in the yard to support operations in a fast-moving environment.</p>
- 2026-11-02T00:00:00Z