We are looking for a dedicated Customer Experience Specialist to join our team in Lawrence, Massachusetts. This is a long-term contract position, offering an excellent opportunity to contribute to a dynamic and team-oriented environment within the manufacturing industry. The role involves managing logistics and customer interactions to ensure seamless shipping operations and outstanding service.<br><br>Responsibilities:<br>• Coordinate freight pick-ups and schedule carrier appointments to optimize delivery timelines.<br>• Communicate shipping details through customer web-based logistics systems to ensure accurate tracking and updates.<br>• Maintain and update customer routing guides and matrices in response to changes.<br>• Prepare and organize shipment documentation, including accurate bills of lading.<br>• Collaborate with logistics teams to oversee the preparation of international shipping documents.<br>• Work with account services and managers to provide feedback and insights on carrier performance.<br>• Partner with distribution teams to enhance on-time shipping performance and resolve shipping issues.<br>• Analyze data, generate reports, and propose recommendations to improve shipping metrics and distribution center efficiency.<br>• Investigate pending shipment statuses and deliver timely updates to stakeholders.<br>• Coordinate wave management activities with local distribution center teams to streamline operations.

• Proven experience in call center customer service, demonstrating excellent communication skills.<br>• Proficiency in working across multiple web browsers and managing web-based systems.<br>• Strong skills in email correspondence, particularly in a detail-oriented environment.<br>• Ability to resolve connectivity problems and offer solutions to customers.<br>• Demonstrated success in customer service roles, focusing on customer satisfaction.<br>• Advanced proficiency in Microsoft Excel, including data analysis and reporting.<br>• Strong organizational skills with attention to detail.<br>• Ability to work collaboratively in a team-oriented office environment.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>