We are looking for a detail-oriented and proactive Collections Specialist to join our team in Kennesaw, Georgia. In this long-term contract position, you will play a critical role in managing accounts receivable, resolving billing discrepancies, and maintaining positive relationships with clients. The ideal candidate will possess strong negotiation skills and a commitment to adhering to industry regulations.<br><br>Responsibilities:<br>• Negotiate payment plans and settlements with customers to resolve outstanding balances effectively.<br>• Maintain detailed and accurate records of all collection efforts, including customer communications and payment agreements.<br>• Investigate and address billing discrepancies or disputes promptly to ensure customer satisfaction.<br>• Partner with internal teams, such as Accounting and Customer Service, to resolve client concerns and guarantee accurate invoicing.<br>• Monitor aging accounts receivable reports and prioritize collection activities based on delinquency levels.<br>• Report regularly to management on the progress of collections, highlighting any challenges or risks.<br>• Ensure compliance with all applicable collections laws, including the Fair Debt Collection Practices Act, during all interactions.<br>• Identify and implement process improvements to enhance the efficiency and effectiveness of collection operations.

• Proficiency in accounting software systems such as Great Plains (GPAC) and IBM AS/400.<br>• Familiarity with tools like Accurint and advanced Microsoft Excel capabilities.<br>• Strong understanding of billing functions and collection processes.<br>• Experience in consumer collections and credit management.<br>• Excellent negotiation and communication skills to work effectively with clients.<br>• Ability to collaborate across departments to resolve customer issues.<br>• Knowledge of applicable laws and regulations governing collections practices.<br>• Previous experience in customer service within a collections environment.

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