<p>We are looking for a seasonal Solution Center Representative to join our team in Indianapolis, Indiana. In this contract role, you will provide exceptional service to a national network of schools, acting as a key point of contact for curriculum support and troubleshooting. This is an excellent opportunity to make a meaningful impact in the educational sector while honing your customer service and problem-solving skills. This role requires work onsite at our <strong>headquarters for at least the first six weeks</strong>. The hours for this role are Monday–Friday, <strong>12:00 PM–9:00 PM</strong>.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Deliver outstanding customer service by guiding schools through the implementation of curriculum and support services.</p><p>• Address and resolve inquiries related to program details, curriculum support, order status, and school registrations.</p><p>• Provide technical assistance on basic IT issues, system navigation, and software or equipment troubleshooting.</p><p>• Identify and recommend opportunities for additional services or new product offerings.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of customer interactions and activities using a Customer Relationship Management (CRM) tool.</p><p>• Perform administrative tasks and support various team projects as needed.</p><p>• Meet performance metrics related to service quality, productivity, and response times.</p><p>• Stay informed about emerging trends and innovative practices to enhance service delivery.</p>

<p><strong><u>Requirements:</u></strong></p><p>• High school diploma or equivalent qualification.</p><p>• Minimum of 2 years of relevant customer service experience (ex. Call Center).</p><p>• Proficiency in Microsoft Office and the ability to quickly adapt to other software tools.</p><p>• Demonstrated ability to work independently, take initiative, and manage self-directed training.</p><p>• Attention to detail and strong problem-solving abilities.</p><p>• Experience in a collaborative, team-oriented work environment.</p><p>• Commitment to continuous improvement and ongoing development.</p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>