<p>We are looking for a Customer Support Coordinator for one of our Robert Half clients. This role plays a pivotal role in ensuring exceptional customer experiences by managing domestic and international orders, maintaining accurate customer profiles, and facilitating communication between distributors, customers, and internal teams. Leveraging advanced proficiency in Microsoft Office Suite, alongside ERP systems. The is a long-term contract opportunity that focuses on efficient order processing, inventory management, and issue resolution.</p><p><br></p><p>  Provide secondary phone support as needed, in alignment with the Customer Support Administrative Manager, who serves as the first point of contact. </p><p>·       Support distributors from order entry through shipment pick-up, maintaining professional relationships with buyers and customers.</p><p>·       Maintain accuracy of order‑related customer data in coordination with the Customer Support Administrative Manager to ensure consistency across ERP systems.</p><p>·       Partner with the Customer Support Administrative Manager to resolve discrepancies in customer profiles (such as duplicate or incomplete information) distributor details, and account‑related documentation.</p><p>·       Confirm orders with distributors and chains, with the appropriate Sales Manager before processing. This includes ensuring timely updates, order confirmations, and tracking information to internal and external customers.</p><p>·       Analyze and follow up on open orders and back orders; communicate with Shipping to ensure timely fulfillment.</p><p>·       Manage inbound phone communication, respond to routine inquiries, and direct calls to the appropriate team members in a timely manner.</p><p>·       Coordinate schedules, appointments, and calendar updates to support smooth day-to-day operations across the team.</p><p>·       Maintain organized tracking of tasks, follow-ups, and scheduling priorities to help ensure deadlines are met.</p><p>·       Use NetSuite and related office tools to enter information, update records, and support administrative workflows.</p><p>·       Assist with operational processes and office procedures, including updates tied to workflow or system-related changes when required.</p>

<p>·       Positive and detail oriented.</p><p>·       Clear and timely communication.</p><p>·       Professional conduct within and outside office while conducting company business.</p><p>·       Proficient with Microsoft Office Suite.</p><p>·       Must have Excel and order entry knowledge.</p><p>·       Strong customer service skills with a can-do attitude.</p><p>·       Strong internal communication skills for effective cross-departmental communication.</p><p>·       Experience using CRM systems to track and document client interactions.</p><p>·       Excellent organizational and time management skills.</p><p>·       Problem solving and analytical skills. </p><p>·       Must be fluent in speaking, reading, and writing English.</p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>