<p>We are looking for a detail-oriented Remote Application Processor/Eligibility Specialist to support a public sector program serving applicants in Indiana. This Long-term Contract position is ideal for someone who can support a high-volume program environment by reviewing applications, verifying supporting documentation, determining eligibility, and providing exceptional customer service to applicants. The ideal candidate will enjoy working in a fast-paced setting, possess strong analytical and problem-solving skills, and have experience reviewing detailed information for accuracy and completeness.</p><p><br></p><p>Responsibilities:</p><ul><li>Examine submitted applications and supporting materials to ensure records are complete, accurate, and aligned with program standards.</li><li>Verify supporting documentation for completeness, accuracy, and eligibility requirements.</li><li>Analyze household, financial, and demographic information to determine program eligibility.</li><li> Evaluate household, financial, and demographic details to make informed eligibility decisions based on established criteria.</li><li> Calculate income figures and other qualifying measures to support accurate case outcomes.</li><li> Update electronic files and case notes promptly to maintain reliable and current program records.</li><li> Investigate missing details, conflicting information, or documentation gaps and take appropriate steps toward resolution.</li><li> Communicate with applicants to explain next steps, request required materials and provide updates on case progress.</li><li>Protect confidential information by following proper handling procedures and maintaining discretion in all interactions.</li><li>Manage a high-volume workload while meeting expectations for quality, timeliness, and accuracy.</li><li>Work across multiple databases and software platforms at the same time to document activity and process cases efficiently.</li></ul>

<p>• Prior experience in application review, eligibility assessment, case support, claims handling, or a related processing role preferred.</p><p>• Strong accuracy and document review skills with the ability to identify inconsistencies and incomplete information.</p><p>• Ability to interpret written policies, procedures, and eligibility rules and apply them consistently.</p><p>• Advanced Microsoft Excel skills, including data entry, validation, sorting, filtering, formulas, calculations, and spreadsheet reporting.</p><p>• Proficiency with Microsoft Word, Outlook, Adobe Acrobat, PDF handling, and database navigation.</p><p>• Ability to work independently, stay organized, and manage time effectively in a fast-paced setting.</p><p>• Clear written and verbal communication skills for interacting professionally with applicants and internal stakeholders.</p><p>• Experience reviewing financial records or income documentation is a plus.</p>

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