We are looking for a detail-oriented Customer Support team member to assist individuals in Florence, Kentucky. This Long-term Contract position is ideal for someone who combines compassion with strong administrative accuracy and can guide clients through application and eligibility processes in a high-volume setting. The person in this role will help households access available aid, communicate clearly about next steps, and identify additional resources that can strengthen long-term stability. Responsibilities:• Conduct intake appointments for applicants seeking emergency financial and supportive services, ensuring each interaction is handled with care, empathy, and attention to detail.• Evaluate submitted information and supporting documents to confirm program eligibility, including household income, composition, and expense-related criteria.• Complete application processing accurately and efficiently so that assistance can be delivered without unnecessary delays.• Explain program guidelines, required documentation, benefit outcomes, and follow-up actions in clear, accessible language for clients.• Coordinate with utility companies, landlords, and community service partners to support timely delivery of aid and help address urgent household needs.• Track open cases, request missing information when needed, and follow up promptly to keep applications moving forward.• Connect clients with additional internal and external programs that may support housing stability, financial well-being, and broader family needs.• Maintain organized, confidential records and document client interactions, referrals, and case updates in accordance with program standards.• Provide respectful, trauma-informed customer service while responding to questions about status updates, decisions, and available resources.

• Experience in customer support, client services, intake coordination, or a related community service role. • Proficiency with Microsoft Excel and general office systems for data entry, tracking, and record maintenance. • Ability to review documentation carefully and apply eligibility guidelines with a high level of accuracy. • Strong verbal and written communication skills, including the ability to explain processes to diverse audiences. • Knowledge of affordable housing, multifamily housing, fair housing, or assistance-based service environments. • Ability to manage multiple cases and deadlines effectively in a fast-paced setting. • Commitment to confidentiality, professionalism, and compassionate service delivery.

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Florence, KY
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a detail-oriented Customer Support team member to assist individuals in Florence, Kentucky. This Long-term Contract position is ideal for someone who combines compassion with strong administrative accuracy and can guide clients through application and eligibility processes in a high-volume setting. The person in this role will help households access available aid, communicate clearly about next steps, and identify additional resources that can strengthen long-term stability. Responsibilities:• Conduct intake appointments for applicants seeking emergency financial and supportive services, ensuring each interaction is handled with care, empathy, and attention to detail.• Evaluate submitted information and supporting documents to confirm program eligibility, including household income, composition, and expense-related criteria.• Complete application processing accurately and efficiently so that assistance can be delivered without unnecessary delays.• Explain program guidelines, required documentation, benefit outcomes, and follow-up actions in clear, accessible language for clients.• Coordinate with utility companies, landlords, and community service partners to support timely delivery of aid and help address urgent household needs.• Track open cases, request missing information when needed, and follow up promptly to keep applications moving forward.• Connect clients with additional internal and external programs that may support housing stability, financial well-being, and broader family needs.• Maintain organized, confidential records and document client interactions, referrals, and case updates in accordance with program standards.• Provide respectful, trauma-informed customer service while responding to questions about status updates, decisions, and available resources.
2026-10-23T00:00:00Z

Customer Support Job in Florence, KY | Robert Half