<p>We are looking for a Front Desk Coordinator to join our team in Franklin, New Hampshire. In this pivotal role, you will serve as the first point of contact, ensuring a meticulous and welcoming environment for visitors and callers. This is a Contract to permanent position, offering the opportunity to showcase your skills in reception and customer service.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly, providing exceptional customer service and addressing inquiries.</p><p>• Manage multi-line phone systems, efficiently directing calls and taking messages.</p><p>• Handle inbound calls with care, ensuring prompt responses to inquiries.</p><p>• Coordinate concierge services to assist clients and visitors with their needs.</p><p>• Maintain an organized reception area, ensuring it is clean and presentable at all times.</p><p>• Schedule appointments and maintain an accurate calendar for meetings and events.</p><p>• Assist with administrative tasks, including data entry and document management.</p><p>• Oversee switchboard operations for phone lines ranging from 1 to 10, ensuring seamless communication.</p><p>• Collaborate with team members to ensure efficient front desk operations.</p><p>• Provide support for special projects and requests as needed.</p>
<p>As a Customer Service Representative, you will serve as a critical part of our client's team, focusing on fraud monitoring, access control, and customer support. You will conduct manual fraud reviews based on insights from our fraud analysis partner, help maintain a secure and welcoming front desk environment, and provide support to our customers and Tier I support agents. This role is essential to ensuring a secure, smooth, and high-quality experience for both our customers and internal teams.</p><p> </p><p><strong>FRAUD MONITORING & ORDER REVIEW </strong></p><p>Review fraud alerts from our partner and assess whether flagged orders are consistent with legitimate customer behavior.</p><p>· Determine whether orders should be approved, held for more investigation, or cancelled based on the totality of the evidence.</p><p>· Escalate suspicious cases and document rationale and findings.</p><p>· Assist in refining fraud rules and collaborating with other departments (e.g., finance, fulfillment) to ensure secure order processing.</p><p> </p><p><strong>FRONT DESK SUPPORT</strong></p><p>· Monitor all visitor traffic through the facility’s main entrance; verify identification, sign in guests, and escort them as required.</p><p>· Receive, sort, and distribute incoming mail and packages.</p><p>· Assist in managing and relocating packages received at the front desk.</p><p> </p><p><strong>ADDITIONAL CUSTOMER SERVICE RESPONSIBILITIES</strong></p><p>· Collaboratively handle customer inquiries: read, respond to, and resolve service tickets submitted via email and contact forms.</p><p>· Communicate with customers via phone, email, and chat to resolve issues efficiently and professionally.</p><p>· Support Tier I offshore agents by resolving escalated issues or handling tasks they are not authorized to complete.</p><p>· Handle advanced order management inquiries and coordinate with delivery carriers (UPS, FedEx, etc.) when needed.</p><p>· Process customer refunds in accordance with internal policies and ensure proper documentation for each transaction.</p><p>· Maintain strong product knowledge to assist with order placement, troubleshooting, and general questions.</p><p>· Follow up on open issues to ensure customer satisfaction and timely resolution.</p>
We are looking for a Bilingual Spanish Property Administrative Assistant to join our team in Dorchester, Massachusetts. In this contract role, you will play a key part in managing administrative tasks and ensuring compliance with housing regulations. This position requires excellent organizational skills, a personable attitude, and the ability to handle sensitive information with professionalism.<br><br>Responsibilities:<br>• Conduct income recertifications for residents in compliance with HUD Section 8 regulations.<br>• Schedule and coordinate appointments with residents to ensure timely completion of required processes.<br>• Review income documentation, request additional supporting materials, and verify information as needed.<br>• Utilize RealPage OneSite software to manage records, with transferable knowledge of Yardi systems considered a plus.<br>• Maintain strict confidentiality while interacting with residents, including senior citizens and families.<br>• Provide exceptional customer service by addressing resident inquiries and assisting with their needs.<br>• Organize and manage a high volume of paperwork, both physical and electronic, ensuring accuracy and accessibility.<br>• File, track, and maintain documentation to support compliance and operational requirements.<br>• Answer inbound calls and perform receptionist duties as part of daily administrative responsibilities.<br>• Process work orders and provide assistance to residents and team members as required.
<p>Principal Responsibilities:</p><p><br></p><p>· Prepare and distribute invoices to customers</p><p><br></p><p>· Post payments received against appropriate customer accounts</p><p><br></p><p>· Look up and post any adjustments to the proper general ledger account</p><p><br></p><p>· Telephone, fax/email customers to obtain any additional data to support proper cash application, collection activities</p><p><br></p><p>· Participate in inventory record keeping activities.</p><p><br></p><p>· Receive and verify invoices and requisitions for goods and services</p><p><br></p><p>· Process invoices for payment to vendors by preparing and entering them into Accounts Payable system</p><p><br></p><p>· Research and resolve issues related to vendor payments</p><p><br></p><p>· Maintain and post ship-start (order) files into system</p><p><br></p><p>· Confirm and modify pricing, of raw materials & finished goods, as necessary in accordance to policy</p><p><br></p><p>· Participate in period-end close activities as determined by Finance leadership.</p><p><br></p><p>· Participate in financial audits as needed or requested</p><p><br></p><p>· Create and distribute any assigned daily system report(s) to appropriate company personnel</p><p><br></p><p>· Provide front line customer relations support (employees, vendors, customers, etc.)</p><p><br></p><p>· Maintain updated vendor files and correspondence.</p><p><br></p><p>· Provide backup for reception – answering phone calls, directing visitors, distributing mail, ordering office supplies when necessary.</p><p><br></p><p>· All other duties as assigned</p><p><br></p><p><br></p><p>Please send resume to jeremy.tranfaglia@roberthalf</p>
We are looking for a skilled Senior Administrative Assistant to join our team in Boston, Massachusetts. This long-term contract position requires a detail-oriented individual who excels at providing comprehensive support to executives and teams, ensuring smooth day-to-day operations. The ideal candidate will possess strong organizational abilities and experience handling a variety of administrative tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Manage and coordinate calendars to ensure schedules are organized and conflicts are resolved efficiently.<br>• Provide high-level administrative support, including preparing documents, reports, and presentations.<br>• Arrange travel plans, including booking flights, accommodations, and transportation, while adhering to organizational guidelines.<br>• Handle import and export documentation with accuracy and attention to detail.<br>• Organize and facilitate conference calls, ensuring participants are informed and prepared.<br>• Maintain and update records, files, and databases to ensure information is easily accessible.<br>• Communicate effectively with internal and external stakeholders to address inquiries and provide updates.<br>• Support planning and execution of meetings, including logistics and materials preparation.<br>• Monitor and prioritize incoming correspondence, ensuring timely and appropriate responses.<br>• Assist in special projects and assignments as required by the team or leadership.
<p><strong>Part-Time Administrative Assistant – Flexible Hours</strong></p><p> We're looking for a reliable, detail-oriented Administrative Assistant to join our Bedford-based office. This part-time role (15–20 hours/week) is perfect for someone with a strong administrative background who enjoys a variety of tasks and values a flexible schedule. Bookkeeping experience is a plus and may lead to expanded responsibilities.</p><p><br></p><p><strong>Pay:</strong> $20-$25/hr</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Track the status of client tax returns</li><li>Log and track incoming/outgoing packages</li><li>Scan and organize invoices and physical mail</li><li>Send out billing emails to clients</li><li>Perform data entry and general administrative tasks</li><li>Support basic bookkeeping functions (if experienced)</li></ul><p><strong>What We're Looking For:</strong></p><ul><li>Strong foundation in administrative work</li><li>Organized, dependable, and detail-oriented</li><li>Comfortable juggling multiple tasks independently</li><li>Exposure to bookkeeping is a bonus</li><li>Good communication skills and a proactive attitude</li></ul><p><strong>Why Join Us:</strong></p><ul><li>Flexible hours and independent work style</li><li>Opportunity to take on more bookkeeping tasks if desired</li><li>Small, supportive office environment</li></ul>
<p>We are offering a contract to hire employment opportunity for a bilingual Spanish Administrative Assistant in the non-profit industry, based in Roxbury, Massachusetts. This role will involve a variety of administrative tasks, including filing, and will play a crucial role in maintaining our office's efficiency.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Provide general administrative support to the team, including managing calendars, scheduling meetings, and arranging travel.</p><p>• File and retrieve office documents, records, and reports in an organized manner.</p><p>• Coordinate and manage communication, including taking calls, responding to emails, and interfacing with clients.</p><p>• Assist in the preparation of regularly scheduled reports.</p><p>• Maintain office supplies by checking inventory and order items as needed.</p><p>• Support team by performing tasks related to the organization and strong communication.</p><p>• Maintain professional and technical knowledge by attending educational workshops and reviewing professional publications.</p><p>• Contribute to team effort by accomplishing related results as needed.</p><p>• Uphold and maintain the confidentiality of sensitive information.</p><p>• Perform other administrative duties as assigned</p>
<p>This role is onsite in Brighton, MA 5x per week, non-negotiable, do not apply if you aren't open to working onsite 5x per week</p><p><br></p><p><strong>Job Title</strong>: Administrative and Operations Coordinator - Technology Team Support</p><p><br></p><p><strong>Job Summary</strong>: We are seeking an extremely organized and proactive Administrative and Operations Coordinator to assist our technology team with scheduling, data input, certification tracking, and consistent follow-ups. This role is critical in ensuring all team members complete required certifications and trainings within specified timelines. The ideal candidate will need exceptional organizational, communication, and follow-through skills to manage multiple responsibilities, while diligently documenting and monitoring progress to maintain compliance standards.</p><p><br></p><p><strong>Key Responsibilities</strong>:</p><ul><li><strong>Scheduling</strong>: Coordinate and manage meeting calendars, training sessions, and certification deadlines to ensure team members have access to all required resources.</li><li><strong>Data Input & Tracking</strong>: Maintain accurate records of certifications, trainings, and other compliance requirements in designated systems.</li><li><strong>Certification and Training Follow-Up</strong>: Actively track the status of individual team members’ certification and training completions. Proactively remind those who are not compliant and ensure consistent follow-ups via email, messaging, or other methods of communication.</li><li><strong>Documentation</strong>: Maintain detailed reports and logs for certification progress, escalations, and completed follow-ups, ensuring data is centralized and up-to-date.</li><li><strong>Reporting</strong>: Provide recurring updates to leadership regarding team compliance performance, outstanding certifications, and any roadblocks.</li><li><strong>Consistent Outreach</strong>: Communicate persistently and professionally with team members who have outstanding tasks, reinforcing deadlines and expectations without compromising relationships.</li><li><strong>Process Improvement</strong>: Identify and suggest opportunities to streamline certification tracking and follow-up processes for greater efficiency.</li></ul><p><br></p>
