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9 results for Customer Experience Specialist in Erlanger, KY

2nd shift Customer Service Representative
  • Erlanger, KY
  • onsite
  • Temporary
  • 20.00 - 21.00 USD / Hourly
  • <p>Manufacturing company is looking to add new members with a strong Customer Service mentality! Second shift Service Coordinators are needed to help customers navigate. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike.</p><p>Responsibilities:</p><p><br></p><p>• Provide excellent customer service while speaking with customers and vendors, in accordance with training</p><p>• Dispatch</p><p>• Resolve on-demand customer requests and provide customers with product and service information</p><p>• Communicate clear expectations of costs and estimated time of arrival</p><p>• Follow up with customers in a timely manner to keep them informed</p><p>• Create service estimates, complete billing process and collect payments</p><p>• Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors</p><p>• Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary</p><p>• Identify and escalate priority issues and route calls to appropriate resource</p><p>• Willingness to work in a team environment, provide support to other team members.</p><p>• Attend training to gain detailed knowledge of minor and major mechanical repairs</p><p>• Achieve monthly targets for close percentage, gross profit per job and other targets</p><p><br></p><p><br></p><p>Qualifications:</p><p>• Two-year Associated Degree preferred, minimum High School diploma </p><p>• Experience in (inbound and outbound) sales and customer service preferred</p><p>• Logistics coordinating</p><p>• Able to work under pressure and handle multiple requests</p><p>• Multi-tasking and Attention to detail are required</p><p>• This position requires sitting at a workstation carrying out a variety of both manual and computerized data entry and processing tasks </p><p>• Experience effectively using computers and learning new computer programs </p><p>• One weekend shift per week required</p><p><br></p>
  • 2025-09-30T19:53:44Z
Accounts Receivable Specialist
  • Blue Ash, OH
  • onsite
  • Permanent
  • 55000.00 - 60000.00 USD / Yearly
  • <p><strong>Position Overview:</strong></p><p><br></p><p> We are seeking a detail-oriented and experienced <strong>Accounts Receivable Specialist</strong> to join our client’s dynamic finance team. The ideal candidate will have <strong>3–5 years of hands-on experience</strong> in accounts receivable, strong analytical skills, and a commitment to accuracy and customer service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage and monitor customer accounts to ensure timely collection of outstanding invoices.</li><li>Process incoming payments and reconcile accounts.</li><li>Investigate and resolve discrepancies related to billing and payments.</li><li>Generate aging reports and assist with month-end closing procedures.</li><li>Collaborate with internal departments to resolve customer issues.</li><li>Maintain accurate records and documentation in compliance with company policies.</li></ul><p><br></p>
  • 2025-09-24T14:24:06Z
Accounts Receivable Specialist
  • Fairfield, OH
  • onsite
  • Permanent
  • 55000.00 - 60000.00 USD / Yearly
  • <p>We are looking for an experienced Accounts Receivable Specialist to join our team in Cincinnati, Ohio. In this role, you will be responsible for managing various accounts receivable processes, ensuring accuracy in financial transactions, and maintaining strong relationships with customers and internal teams. Your contributions will support the company's financial integrity and help streamline operations.</p><p><br></p><p>Responsibilities:</p><p>• Process and post daily cash receipts, ensuring timely and accurate recording of payments.</p><p>• Manage customer records by entering new accounts and updating existing ones in the Customer Maintenance Module.</p><p>• Generate reports and provide analysis as required to support business decisions.</p><p>• Conduct collection calls to recover outstanding accounts receivables while fostering positive relationships with customers.</p><p>• Organize and lead credit meetings with the controller and sales team to review overdue accounts.</p><p>• Maintain detailed and current notes on collections activities to track progress and ensure accountability.</p><p>• Reconcile customer billing statements and resolve discrepancies promptly.</p><p>• Identify and prepare documentation for offsets, adjustments, and write-offs, obtaining necessary approvals from the Controller.</p><p>• Collaborate with various internal departments to share accurate and relevant financial data.</p><p>• Work directly with customers to address and resolve billing issues efficiently and professionally.</p>
  • 2025-10-02T16:48:46Z
Medical Payment Poster Specialist
  • Cincinnati, OH
  • onsite
  • Temporary
  • 17.50 - 22.00 USD / Hourly
  • <p>We are looking for a skilled Medical Payment Poster Specialist to join our client's team near Cincinnati, Ohio. In this long-term contract position, you will play a vital role in accurately managing patient account payments, including electronic remittance advice (ERAs), explanations of benefits (EOBs), and manual checks. This is an excellent opportunity for professionals with experience in medical billing and payment posting who thrive in a collaborative, fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Accurately post payments, denials, and adjustments from ERAs, EOBs, and manual checks to patient accounts.</p><p>• Ensure daily claim batching and deposits are completed and reconciled with bank deposits.</p><p>• Verify and apply appropriate write-offs based on EOBs while making necessary adjustments to accounts.</p><p>• Assist in resolving cash application issues and support billing requests.</p><p>• Participate in month-end reconciliation processes to ensure accuracy.</p><p>• Respond to inquiries from patients, insurance companies, and clients regarding billing and insurance matters.</p><p>• Maintain detailed and accurate records while adhering to established procedures.</p><p>• Collaborate with team members to address and resolve any discrepancies.</p><p>• Handle other billing and finance-related tasks as required.</p>
  • 2025-09-26T20:59:04Z
Compensation and Benefits Specialist
  • Cincinnati, OH
  • onsite
  • Temporary
  • 28.00 - 32.00 USD / Hourly
  • <p>Robert Half is seeking an experienced Compensation and Benefits Specialist for a contract role to support our client's strategic HR initiatives. This contract position provides an excellent opportunity to deliver specialized expertise in designing, implementing, and managing compensation and benefits programs that attract, retain, and motivate talent. If you thrive in a dynamic work environment and have a passion for delivering impactful results, we encourage you to apply!</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Compensation Strategy and Design:</strong> Analyze compensation structures and benchmark data to ensure market competitiveness and internal equity, aligning with organizational goals.</li><li><strong>Benefits Design and Implementation:</strong> Evaluate current benefit programs, recommend improvements, and support the seamless rollout of new plans (e.g., health benefits, wellness programs, retirement plans).</li><li><strong>Policy Development:</strong> Craft and update compensation and benefits policies to align with compliance requirements, company objectives, and evolving industry trends.</li><li><strong>Compliance Management:</strong> Ensure compliance with applicable federal, state, and local regulations, such as FLSA, ACA, and ERISA.</li><li><strong>Data and Analytics:</strong> Prepare and present compensation and benefits reports using analytics to inform decision-making and optimize program effectiveness.</li><li><strong>Collaboration and Support:</strong> Partner with HR teams, recruiters, and leadership to address compensation and benefits inquiries and deliver effective employee communication plans.</li><li><strong>Project Management:</strong> Lead or support special projects related to compensation and benefits, such as pay equity analysis, total rewards strategy development, or benefit vendor transitions.</li></ul><p><br></p>
  • 2025-09-22T20:29:15Z
Accounts Payable Specialist
  • West Carrollton, OH
  • onsite
  • Permanent
  • 50000.00 - 58000.00 USD / Yearly
  • <p>*Robert Half EXCLUSIVE*</p><p>**For more information, contact Jason Young @ 937/637-7759 or [email protected]**</p><p><br></p><p>Our client, an industry leading manufacturing company is seeking an Accounts Payable Specialist due to growth! This role is responsible for ensuring accurate and timely processing of vendor invoices and payments and maintaining strong vendor relationships.  </p><p><br></p><p>Responsibilities:</p><p>• Perform full-cycle accounts payable, including invoice entry, coding, and approvals.</p><p>• Set up new vendors and maintain accurate vendor records.</p><p>• Prepare and process vendor payments (ACH, wire transfers, and checks).</p><p>• Reconcile accounts payable transactions and resolve discrepancies in a timely manner.</p><p>• Assist with month-end close, including accruals and reconciliations.</p><p>• Prepare and distribute annual 1099 forms in compliance with IRS requirements.</p><p>•Collaborate with internal departments and external vendors to resolve billing or payment issues.</p><p>• Maintain accurate and organized records in accordance with company policies.</p>
  • 2025-10-03T14:29:16Z
Help Desk
  • Florence, KY
  • onsite
  • Temporary
  • 25.00 - 30.00 USD / Hourly
  • <p>We are seeking a dedicated <strong>Contract IT Help Desk Support Specialist</strong> to join our client's team and provide exceptional technical assistance to end users. The ideal candidate will have strong troubleshooting skills, a customer-service-oriented mindset, and the ability to thrive in a fast-paced IT environment. This is an exciting opportunity for professionals looking to make a tangible impact while leveraging their technical expertise.</p><p><br></p><p><strong>Typical Duties and Responsibilities</strong>:</p><ul><li>Provide first-level technical support to end users for hardware, software, and network-related issues via phone, email, or in-person communication.</li><li>Log, track, and manage incidents and service requests within an IT service management (ITSM) system to ensure timely resolution.</li><li>Troubleshoot and resolve issues related to operating systems (Windows/Mac), applications (e.g., Microsoft Office 365), and IT peripherals such as printers and mobile devices.</li><li>Configure, deploy, and maintain user workstations, laptops, and associated hardware.</li><li>Assist with account setups, password resets, and user access requests for various applications and systems.</li><li>Escalate unresolved issues to Tier 2 or Tier 3 support when necessary, ensuring proper documentation is provided.</li><li>Ensure compliance with IT security policies and conduct user training or guidance as needed.</li><li>Collaborate with team members to identify recurring issues, contributing to process improvements and knowledge base documentation.</li><li>Monitor IT systems proactively to address potential issues and limit disruptions to business operations.</li></ul><p><br></p><p><br></p><p><br></p>
  • 2025-09-18T14:39:03Z
Profee Coding Specialist
  • Cincinnati, OH
  • remote
  • Permanent
  • 45000.00 - 45760.00 USD / Yearly
  • <p>Are you a certified medical coder with at least <strong>1 year of direct coding experience</strong>? Do you thrive in a remote environment and have a passion for accuracy and specialty coding? If so, we want to hear from you!</p><p><br></p><p><strong>Position Overview:</strong></p><p>We’re hiring <strong>experienced Medical Coders</strong> to support our client’s growing needs on the <strong>professional (profee) side. </strong>This is a fully remote, first-shift opportunity with <strong>flexible hours across all U.S. time zones</strong>.</p><p><br></p><p><strong>Specialties We’re Hiring For: </strong>Cardiology, Vascular, Thoracic Surgery, Urology, Neurology, Orthopedics, Anesthesia and General Surgery</p><p><br></p><p><strong>Schedule:</strong></p><ul><li>Monday–Friday: First shift hours (flexible start/end times)</li><li>Work from anywhere in the U.S.</li></ul><p><strong>Why Join Us?</strong></p><ul><li>100% remote work environment</li><li>Great opportunity for entry-level coders</li></ul><p><strong>Ready to code your way into a great opportunity? </strong>Apply now and bring your expertise to a team that values precision, flexibility, and professional growth.</p>
  • 2025-09-22T16:49:06Z
part time Receptionist
  • Cincinnati, OH
  • onsite
  • Temporary
  • 18.00 - 18.00 USD / Hourly
  • <p>We are looking for a detail-oriented part time Receptionist to join our team on a long-term contract basis. This position is based in Cincinnati, Ohio, and requires someone who can efficiently manage front desk operations while providing excellent administrative support. If you thrive in a fast-paced environment and enjoy engaging with residents and handling diverse tasks, this role is for you.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming calls across multiple lines, ensuring they are directed to the appropriate departments or individuals.</p><p>• Greet and assist residents and visitors with inquiries or concerns in a courteous and attentive manner.</p><p>• Perform general administrative tasks such as sorting and distributing mail, copying documents, filing records, and sending faxes.</p><p>• Maintain an organized and welcoming front desk area.</p><p>• Route calls and messages efficiently to support smooth communication within the office.</p><p>• Collaborate with team members to address administrative needs and provide timely support.</p><p>• Handle occasional clerical projects as assigned to meet organizational requirements.</p>
  • 2025-09-23T21:04:12Z