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13 results for Customer Experience Specialist in Erlanger, KY

Customer Service Representative
  • Loveland, OH
  • onsite
  • Contract / Temporary to Hire
  • 23.75 - 27.50 USD / Hourly
  • We are looking for a dedicated Customer Service Representative to join our team in Loveland, Ohio. This Contract to permanent position focuses on supporting customers in the maintenance of way market by handling inquiries, quotations, orders, shipments, and invoices for various products. The ideal candidate will bring strong organizational skills and a customer-focused approach to ensure seamless service delivery.<br><br>Responsibilities:<br>• Prepare and provide price quotations and address customer inquiries with management-approved pricing.<br>• Create estimates and proposals while maintaining customer relationship management databases.<br>• Process orders for company products using the current system and adapt to future systems as needed.<br>• Respond promptly to customer requests for information on pricing, orders, deliveries, shipments, and invoices.<br>• Build and nurture strong relationships with customers to enhance satisfaction and loyalty.<br>• Update systems with accurate information and organize relevant documentation and records.<br>• Assist in accounts receivable collections processes as required.<br>• Communicate effectively with suppliers to gather information on pricing, orders, deliveries, and shipments.<br>• Contribute to the development of marketing materials and new product listings.<br>• Provide reports and maintain effective communication with management about market opportunities.
  • 2025-11-11T14:05:09Z
Accounts Receivable/Collections Specialist
  • Cincinnati, OH
  • onsite
  • Permanent
  • 50000.00 - 55000.00 USD / Yearly
  • We are looking for an experienced Accounts Receivable/Collections Specialist to join our team in Cincinnati, Ohio. This role is essential in ensuring the accuracy and timeliness of collections processes while maintaining strong relationships with customers. The ideal candidate will bring a proactive approach to managing accounts and resolving payment issues efficiently.<br><br>Responsibilities:<br>• Monitor accounts to identify overdue payments and take appropriate action to ensure timely collection.<br>• Receive and accurately post payments to customer accounts while maintaining detailed records.<br>• Conduct in-depth analysis of payment histories and outstanding debts to support collection strategies.<br>• Communicate professionally with customers to address billing concerns and resolve credit issues.<br>• Generate and distribute customer account statements monthly or as requested.<br>• Maintain organized records of account statuses and the progress of collection efforts.<br>• Prepare and present detailed reports on collection activities, including weekly accounts receivable reviews.<br>• Perform daily accounting tasks such as accounts receivable collections, cash applications, and reconciliations.<br>• Lead the collection process, including bank deposit reconciliations and wire transfer preparations.<br>• Collaborate with administrative teams across locations to address and resolve payment issues effectively.
  • 2025-11-07T13:44:16Z
Collections Specialist
  • Cincinnati, OH
  • onsite
  • Temporary
  • 16.63 - 19.25 USD / Hourly
  • <p>We are seeking a detail-oriented <strong>Accounts Receivable Specialist</strong> to join our team and support both <strong>Collections</strong> and <strong>Cash Application</strong> functions. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and enjoys problem-solving to keep customer accounts accurate and up to date.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Collections</strong></p><ul><li>Manage an assigned portfolio of customer accounts and follow up on past-due invoices via phone and email.</li><li>Maintain detailed notes documenting all collection activities.</li><li>Respond to customer inquiries and take proactive measures to keep accounts current.</li><li>File, scan, and email invoices as needed.</li><li>Assist with additional collection-related duties as assigned.</li></ul><p><strong>Cash Application</strong></p><ul><li>Accurately post and record cash receipts from checks, ACH, wire transfers, and credit card transactions.</li><li>Reconcile daily cash receipts and deposit reports against bank or lockbox records.</li><li>Apply payments to the correct customer accounts and open invoices.</li><li>Research and resolve unapplied or unidentified payments quickly and accurately.</li><li>Identify and correct discrepancies such as overpayments, underpayments, and misapplied funds.</li></ul><p><br></p>
  • 2025-11-18T17:14:33Z
Accounts Receivable Collections Specialist
  • Hebron, KY
  • onsite
  • Permanent
  • 52000.00 - 56000.00 USD / Yearly
  • <p>We are looking for a detail-oriented Accounts Receivable Collections Specialist to join our team in Northern Kentucky. In this role, you will be responsible for managing customer accounts, ensuring timely payments, and maintaining accurate financial records. This position is vital to maintaining the company's financial health and requires strong communication and analytical skills.</p><p><br></p><p>Responsibilities:</p><p>• Implement effective strategies to recover outstanding payments and minimize overdue accounts.</p><p>• Evaluate customer accounts to identify potential risks associated with overdue receivables.</p><p>• Regularly review account details to address issues such as late payments or non-payment.</p><p>• Conduct timely collection calls to manage assigned accounts and ensure payments are received.</p><p>• Reconcile vendor statements to confirm accurate accounting records.</p><p>• Approve or release customer orders held by the system based on payment status.</p><p>• Maintain an organized and up-to-date accounts receivable aging report for all assigned accounts.</p><p>• Calculate monthly finance charges in alignment with company credit policy.</p><p>• Investigate and resolve payment discrepancies while negotiating payment plans with delinquent accounts.</p>
  • 2025-10-16T19:39:04Z
Client Service Coordinator - Associate
  • Miamisburg, OH
  • onsite
  • Temporary
  • 20.00 - 22.00 USD / Hourly
  • We are looking for a motivated Client Service Coordinator - Associate to join our team in Miamisburg, Ohio. This is a Contract position requiring 30 hours per week, offering an excellent opportunity for individuals with strong administrative skills and a proactive mindset. The ideal candidate will thrive in an onsite environment, supporting office operations and ensuring seamless communication and organization.<br><br>Responsibilities:<br>• Manage inbound calls and provide prompt, attentive assistance to clients.<br>• Schedule appointments and meetings, ensuring efficient time management.<br>• Perform typing and filing tasks to maintain accurate and organized records.<br>• Coordinate and participate in conference calls, facilitating smooth communication.<br>• Utilize Microsoft Office Suite and Microsoft Teams to complete administrative tasks.<br>• Handle incoming correspondence, including sorting and distributing mail.<br>• Organize and oversee special projects, ensuring timely completion.<br>• Assist in planning and coordinating meetings to support team collaboration.<br>• Maintain a high level of organization and attention to detail in daily operations.<br>• Actively contribute innovative ideas to improve office processes.
  • 2025-11-18T16:24:18Z
Collections Specialist
  • Cincinnati, OH
  • onsite
  • Temporary
  • 22.80 - 26.40 USD / Hourly
  • We are looking for a skilled Collections Specialist to join our team on a contract basis in Cincinnati, Ohio. In this role, you will focus on managing accounts receivable and ensuring timely payments while maintaining strong relationships with customers and internal teams. This position offers an exciting opportunity to contribute to a dynamic service-oriented organization.<br><br>Responsibilities:<br>• Communicate with customers daily to follow up on upcoming, overdue, or outstanding invoices.<br>• Collaborate with internal departments to resolve accounts receivable aging items and payment discrepancies.<br>• Process credits and write-offs as needed, ensuring accurate record-keeping.<br>• Coordinate with cash application specialists to confirm receipt of payments and update account statuses.<br>• Maintain detailed documentation of communications, transactions, and resolutions for audit purposes.<br>• Provide clear and concise updates to internal stakeholders regarding account statuses and payment progress.<br>• Utilize advanced Excel skills to analyze data and generate reports related to collections.<br>• Demonstrate professionalism and effective judgment in handling customer inquiries and resolving disputes.<br>• Adapt to a fast-paced environment and manage multiple accounts efficiently.<br>• Perform additional duties as assigned by management to support the collections process.
  • 2025-10-30T13:23:41Z
Marketing Specialist
  • Cincinnati, OH
  • onsite
  • Permanent
  • 45000.00 - 50000.00 USD / Yearly
  • <p><strong>Summary</strong></p><p>The Interior Design & Closet Planning Coordinator is a key member of the Single Family Marketing team, responsible for designing elegant, functional closet systems that enhance the beauty and organization of residential spaces. This role is ideal for interior design professionals who are passionate about space planning, home organization, and collaborating with builders, general contractors, and dealers to bring thoughtful storage solutions to life. The ideal candidate combines creativity with technical skill and thrives in a fast-paced, detail-oriented environment.</p><p><br></p><p><br></p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Closet & Interior Space Design</strong></p><ul><li>Create custom closet layouts that reflect both aesthetic and functional goals.</li><li>Apply interior design principles to develop cohesive, stylish storage solutions that complement overall home design.</li><li>Recommend finishes, materials, and configurations that align with current design trends and client preferences.</li></ul><p><strong>Floor Plan Integration</strong></p><ul><li>Interpret builder-provided floor plans to incorporate closet systems seamlessly into home layouts.</li><li>Collaborate with internal teams to ensure designs align with product capabilities and marketing strategies.</li></ul><p><strong>Builder & Dealer Collaboration</strong></p><ul><li>Serve as a design liaison for builders, general contractors, and dealers, ensuring clear communication and alignment on project goals.</li><li>Provide expert guidance on product selection, layout optimization, and installation support.</li><li>Participate in builder meetings and design reviews as needed.</li></ul><p><strong>Client & Project Support</strong></p><ul><li>Support the sales and marketing teams by providing design expertise and visual materials.</li><li>Track project timelines and deliverables to ensure timely execution.</li><li>Maintain organized records of designs, selections, and communications.</li></ul><p><strong>Process & Innovation</strong></p><ul><li>Contribute to the development and refinement of design standards and best practices.</li><li>Stay current on interior design trends, storage innovations, and customer preferences.</li><li>Provide feedback to product development and marketing teams to enhance offerings.</li></ul><p><br></p>
  • 2025-11-10T14:48:45Z
Profee Coding Specialist
  • Cincinnati, OH
  • remote
  • Permanent
  • 45000.00 - 45760.00 USD / Yearly
  • <p>Are you a certified medical coder with at least <strong>1 year of direct coding experience</strong>? Do you thrive in a remote environment and have a passion for accuracy and specialty coding? If so, we want to hear from you!</p><p><br></p><p><strong>Position Overview:</strong></p><p>We’re hiring <strong>experienced Medical Coders</strong> to support our client’s growing needs on the <strong>professional (profee) side. </strong>This is a fully remote, first-shift opportunity with <strong>flexible hours across all U.S. time zones</strong>.</p><p><br></p><p><strong>Specialties We’re Hiring For: </strong>Cardiology, Vascular, Thoracic Surgery, Orthopedics and General Surgery</p><p><br></p><p><strong>Schedule:</strong></p><ul><li>Monday–Friday: First shift hours (flexible start/end times)</li><li>Work from anywhere in the U.S.</li></ul><p><strong>Why Join Us?</strong></p><ul><li>100% remote work environment</li><li>Great opportunity for entry-level coders</li></ul><p><strong>Ready to code your way into a great opportunity? </strong>Apply now and bring your expertise to a team that values precision, flexibility, and professional growth.</p>
  • 2025-11-12T17:38:41Z
Accounts Receivable Specialist
  • Hebron, KY
  • onsite
  • Permanent
  • 55000.00 - 65000.00 USD / Yearly
  • We are looking for a dedicated Accounts Receivable Specialist to join our team in Hebron, Kentucky. This role involves managing payment collection, maintaining accurate financial records, and ensuring effective communication with customers regarding their accounts. The ideal candidate will bring strong organizational skills and attention to detail to support our financial operations.<br><br>Responsibilities:<br>• Update and maintain bookkeeping databases and spreadsheets with current financial information.<br>• Contact customers and clients to discuss pending payments and establish payment plans if necessary.<br>• Process and record customer payments accurately in the financial system.<br>• Prepare detailed financial reports and balance sheets to track profits and losses.<br>• Collaborate with team members to ensure invoicing and billing are completed accurately and on time.<br>• Utilize Microsoft Dynamics 365 Business Central to manage financial data and workflows.<br>• Monitor accounts receivable aging reports and follow up on overdue payments.<br>• Ensure compliance with company policies and procedures during payment processing and recordkeeping.<br>• Assist with coding and organizing invoices for accurate financial tracking.
  • 2025-11-06T17:58:46Z
Document Review
  • Cincinnati, OH
  • onsite
  • Temporary
  • 35.00 - 35.00 USD / Hourly
  • <p>We are looking for a detail-oriented individual to join our team as a Document Review Specialist in Blue Ash, OH. This role involves reviewing and analyzing customer account data, legal documents, and agreements to ensure accuracy and compliance. As a long-term contract position, this opportunity is ideal for individuals with strong legal research and documentation skills who are looking to contribute to high-quality review processes.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement data review methodologies, including training team members on their execution.</p><p>• Conduct thorough reviews of customer account data, analyzing approximately 50 data fields per account to ensure accuracy and compliance.</p><p>• Perform legal reviews to validate contracts and agreements, ensuring all documentation meets required standards.</p><p>• Prepare progress and quality reports, including detailed dashboards that track activity and highlight key findings.</p><p>• Create structured documentation to record decisions, activities, and outcomes for accountability and transparency.</p><p>• Perform rigorous quality assurance and quality control checks on output data, maintaining 100% initial QC until quality benchmarks are met.</p><p>• Monitor and report on progress using burn-down charts to track the completion of the first 1,000 customer reviews.</p><p>• Work within a secure environment, maintaining strict data access protocols to ensure confidentiality.</p>
  • 2025-10-28T22:43:48Z
ABBYY OCR Consultant
  • Cincinnati, OH
  • remote
  • Temporary
  • 80.00 - 93.00 USD / Hourly
  • We are looking for an experienced ABBYY OCR Consultant to join our team on a long-term contract basis in Cincinnati, Ohio. In this role, you will play a critical part in optimizing system configurations and connections to ensure high-volume invoice processing and seamless interface integration. This opportunity is ideal for a technical expert with a strong background in ERP/CRM systems and OCR solutions.<br><br>Responsibilities:<br>• Configure and optimize ABBYY Vantage systems to enable efficient invoice scanning and processing.<br>• Develop and implement connections to integrate scanned invoices with global ERP systems.<br>• Collaborate with stakeholders to identify and address technical requirements for system improvement.<br>• Utilize scripting and API development to enhance system functionality.<br>• Create and maintain detailed business requirement documents for project clarity.<br>• Perform configuration management to ensure system stability and scalability.<br>• Troubleshoot and resolve technical issues related to OCR and ERP system integration.<br>• Assist in the development of Salesforce solutions to complement system capabilities.<br>• Provide expert guidance on OCR technologies and their application within the organization.<br>• Monitor system performance and recommend improvements to maximize efficiency.
  • 2025-10-27T20:23:43Z
Jr. Security Administrator
  • Wilmington, OH
  • onsite
  • Permanent
  • 70000.00 - 80000.00 USD / Yearly
  • <p>We are looking for an IT Security Specialist to join our team in Wilmington, Ohio. This role involves developing and maintaining robust security protocols to safeguard organizational data and ensure compliance with regulatory requirements. The ideal candidate will be detail-oriented, proactive, and experienced in IT security policies and practices.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement IT security policies to meet regulatory and customer requirements.</p><p>• Conduct regular audits of systems and employee activities to verify adherence to security protocols.</p><p>• Develop and deliver comprehensive security training programs for employees.</p><p>• Monitor and maintain database security to protect sensitive information.</p><p>• Collaborate with stakeholders to ensure compliance with cybersecurity standards and best practices.</p><p>• Identify potential vulnerabilities and recommend effective solutions to mitigate risks.</p><p>• Stay updated on emerging cybersecurity threats and integrate preventative measures into existing systems.</p><p>• Support the organization in achieving certifications such as ISO 27001 or equivalent.</p><p>• Create detailed reports on security performance and recommend improvements.</p><p>• Ensure proper governance of cyber policies across the organization.</p>
  • 2025-11-17T14:54:03Z
CAD Designer
  • Cincinnati, OH
  • onsite
  • Permanent
  • 65000.00 - 75000.00 USD / Yearly
  • Job Description<br>Position Summary:<br><br>Federal Equipment Company has been a leading supplier for marine deck machinery and specialized weapons and material handling systems. Through the years the company has emerged into an internationally recognized organization with extensive expertise in marine design/engineering and manufacturing of critical shipboard systems. The company, now part of Fairbanks Morse Defense, is rapidly growing and in need of a CNC Programmer III.<br><br>Essential Job Functions:<br><br>CNC Programming & Validation<br>Develop, optimize, and validate CNC machining programs for defense components.<br>Simulate toolpaths to detect and prevent errors before production.<br>Ensure CAD programming aligns with manufacturability and process efficiency.<br>Process Optimization & Material Understanding<br>Analyze engineering drawings, BOMs, GD& T, and material properties to refine programming.<br>Optimize machining strategies for hard and soft materials, including dissimilar metals.<br>Ensure compliance with industry standards, tooling design, and defense tolerances.<br>Collaboration & Troubleshooting<br>Work with design engineers to enhance CAD-based programs for production feasibility.<br>Perform machine setup, initial runs, troubleshooting, and post-machining inspections.<br>Continuously improve programming strategies and material handling techniques.<br>Qualifications, Skills and Educational Requirements<br><br>High school diploma or GED required; Associate’s degree in engineering technology or higher preferred<br>Advanced skill and proficiency in MasterCAM<br>Demonstrated advanced work holding proficiency<br>Experience with CAD design and its direct impact on manufacturability.<br>Hands-on experience with VERICUT for CNC program validation & simulation.<br>Strong knowledge of GD& T, tooling design, and defense tolerances.<br>Experience machining hard and soft materials, including dissimilar metals.<br>Tool design experience a plus<br>US Citizenship required due to the nature of the work.<br>Must be mechanically inclined.<br>Must be able to lift up to 15 pounds at times.<br>Intermediate to expert knowledge of Y14.5-1994<br>Able to manage multiple projects simultaneously<br>Works well in a fast-faced environment with minimal day-to-day supervision<br>Proven ability to establish effective working relationships at all levels.<br>Excellent organizational, analytical, quantitative, and problem-solving skills.<br>Capable of working in a customer-focused, deadline-driven environment while maintaining a positive attitude<br>Excellent oral and written communication skills<br>Ability to work well alone and as part of a team<br>Attention to detail and ability to deal with complexity<br>Results-oriented with willingness to take responsibility and initiative.
  • 2025-10-26T17:28:51Z