<p>A professional services company in San Marcos is seeking a meticulous <strong>AR Clerk</strong> to support billing and cash application processes. This role is perfect for someone organized, reliable, and motivated to help ensure accurate and timely accounts receivable operations. The AR Clerk will manage customer accounts, post payments, and assist in maintaining accurate financial records. This position requires attention to detail, strong communication skills, and comfort with high-volume transactional work.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Post payments, credits, and adjustments to customer accounts</li><li>Generate and distribute invoices and statements</li><li>Reconcile AR accounts and investigate discrepancies</li><li>Communicate professionally with clients regarding outstanding balances</li><li>Maintain accurate documentation for reporting and audit purposes</li><li>Assist with month-end AR reporting and aging analysis</li><li>Collaborate with accounting and billing teams to ensure smooth processes</li></ul><p><br></p>
We are looking for a skilled Accounting Specialist to join our team in San Diego, California. This Contract-to-permanent position is ideal for someone with a strong background in accounts payable and accounts receivable processes, along with expertise in transactional accounting. The successful candidate will play a key role in ensuring accurate financial operations and reducing billing errors.<br><br>Responsibilities:<br>• Process a high volume of invoices, including 250 purchase order-based invoices per month and daily handling of both purchase order and non-purchase order invoices.<br>• Manage accounts payable tasks with a focus on accuracy and efficiency while maintaining compliance with company policies.<br>• Handle cash applications and post cash receipts from checks and electronic payments, averaging 20-50 payments daily.<br>• Perform deposits on an as-needed basis, typically 1-2 times per week, ensuring proper documentation and reconciliation.<br>• Reconcile accounts and prepare journal entries to maintain accurate financial records.<br>• Conduct accruals and assist with month-end closing processes to support timely reporting.<br>• Utilize accounting software, such as NetSuite, to streamline operations and ensure data accuracy.<br>• Collaborate with team members to identify and implement strategies for reducing billing errors and improving financial processes.<br>• Support accounts receivable functions, including lockbox processing and cash-based receiving.<br>• Leverage Microsoft Excel for tracking, analyzing, and reporting financial data.
<p>We are looking for a dedicated and compassionate Call Center Specialist to join our team in San Diego, California. This contract-to-hire position offers the opportunity to make a meaningful impact by assisting individuals and communities through exceptional customer service and resource connection. In this role, you will serve as the vital link between clients and the services they need, ensuring every interaction is handled with care and professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls and inquiries, providing accurate information and guiding clients to appropriate resources or assistance.</p><p>• Record all client interactions thoroughly and promptly using web-based systems.</p><p>• Stay informed about community services, resources, and programs to provide up-to-date support.</p><p>• Collaborate with colleagues and internal teams to address client needs effectively and efficiently.</p><p>• Maintain a high level of professionalism and empathy in all communications.</p><p>• Utilize various software tools, including CRM systems, to manage client interactions and data.</p><p>• Assist clients with billing and benefit-related questions, ensuring clarity and resolution.</p><p>• Handle customer concerns and resolve issues with sensitivity and attention to detail.</p><p>• Provide bilingual support in Spanish and English when necessary to serve diverse populations.</p><p>• Support ongoing improvements to processes and systems to enhance client experiences.</p>
<p>We are looking for a dedicated Customer Experience Specialist to join our team in San Diego, California. In this role, you will serve as the first point of contact for individuals seeking assistance, ensuring their needs are addressed with compassion and efficiency. This is a Contract to permanent position within a mission-driven non-profit organization, offering an opportunity to make a meaningful impact in the community.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound inquiries, providing accurate information, referrals, or support as needed.</p><p>• Document client interactions thoroughly and efficiently using web-based systems.</p><p>• Stay informed about available resources and services to offer the best solutions.</p><p>• Collaborate with team members and other departments to address client needs effectively.</p><p>• Deliver exceptional customer service in every communication, upholding organizational standards.</p><p>• Utilize various computer programs and CRM systems to manage client information and interactions.</p><p>• Assist customers with billing functions, benefit inquiries, and general assistance.</p><p>• Maintain proficiency in relevant software such as Epic, ADP Financial Services, and Avaya CMS.</p><p>• Support clients through chat platforms and other communication tools.</p><p>• Participate in ongoing training to enhance knowledge and skills in customer service and available resources.</p>
We are looking for a dedicated Customer Experience Specialist to join our team in San Diego, California. As part of a mission-driven non-profit organization, you will play a key role in providing compassionate support and connecting individuals with vital services. This is a Contract position with the potential for long-term employment, offering the opportunity to make a meaningful impact in the community.<br><br>Responsibilities:<br>• Address incoming inquiries and provide accurate information, referrals, or assistance tailored to client needs.<br>• Record all client interactions promptly and accurately using web-based systems.<br>• Stay informed about available services and resources to ensure effective client support.<br>• Collaborate with internal teams to deliver solutions that meet client expectations.<br>• Maintain a high level of professionalism and empathy in all customer service communications.<br>• Utilize various software tools, including CRM systems and chat platforms, to enhance service delivery.<br>• Assist clients with billing and benefit-related questions, ensuring clarity and resolution.<br>• Handle inbound calls efficiently while managing multiple priorities.<br>• Support clients using Epic Software and other relevant programs to streamline processes.<br>• Uphold organizational values and contribute to a positive team environment.
We are looking for a compassionate and detail-oriented Customer Experience Specialist to join our team in San Diego, California. In this Contract to permanent position, you will play a vital role in connecting individuals to essential services, supporting community outreach, and delivering outstanding customer service. If you are passionate about making a difference and thrive in a mission-driven environment, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to incoming inquiries and provide accurate information, referrals, or assistance based on client needs.<br>• Maintain detailed records of all client interactions using web-based systems.<br>• Stay informed about community resources and services to effectively address client concerns.<br>• Collaborate with internal teams to ensure seamless service delivery and resolution of client issues.<br>• Deliver exceptional customer service in every communication, upholding organizational standards.<br>• Utilize software tools such as CRM systems, billing platforms, and chat programs to manage tasks efficiently.<br>• Assist clients with benefit and billing inquiries while providing clear and concise explanations.<br>• Handle customer calls professionally, ensuring their needs are addressed in a timely manner.<br>• Monitor and analyze data using tools like Avaya CMS to optimize service performance.<br>• Support continuous improvement initiatives to enhance customer experience and operational efficiency.
<p>We are looking for a dedicated and compassionate Bilingual Spanish Customer Experience Specialist to join our team in San Diego, California. As part of a mission-driven non-profit organization, you will play a vital role in connecting individuals to essential services and resources. This is a Contract to permanent position, offering the opportunity to make a meaningful impact while advancing your career.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle incoming inquiries from clients and provide accurate information, referrals, or assistance tailored to their needs.</p><p>• Document all client interactions promptly and accurately in web-based systems.</p><p>• Stay informed about available services, resources, and organizational updates to provide reliable support.</p><p>• Collaborate with internal teams to ensure seamless service delivery and resolution of client issues.</p><p>• Maintain an attentive and empathetic tone in all communications to uphold high standards of customer service.</p><p>• Utilize CRM tools and other software platforms effectively to manage client data and interactions.</p><p>• Assist clients with billing inquiries, benefit functions, and other service-related matters.</p><p>• Leverage expertise in software such as Epic, Avaya CMS, and ADP Financial Services to enhance operational efficiency.</p><p>• Support clients across multiple communication channels, including inbound calls and online chat platforms.</p><p>• Contribute to team goals and participate in continuous improvement initiatives to optimize the customer experience.</p>
<p>A growing construction and field services company in Fallbrook is seeking a proactive <strong>Office Manager</strong> to support daily administrative operations and coordinate between field teams and leadership. This role is ideal for someone who enjoys ownership of office processes and thrives in a hands-on environment. The Office Manager will oversee office administration, document control, and coordination of payroll and billing support. This position requires strong organizational skills and the ability to communicate effectively with field personnel, vendors, and management.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage office operations, scheduling, and administrative workflows</li><li>Coordinate payroll and timecard collection for field staff</li><li>Support accounts payable and receivable documentation</li><li>Maintain job files, contracts, permits, and compliance records</li><li>Serve as liaison between office staff, field crews, and vendors</li><li>Manage office supplies, equipment, and vendor relationships</li><li>Support leadership with reporting and project coordination</li><li>Improve administrative processes to support operational efficiency</li></ul>
<p>A well-established healthcare organization in Vista is seeking an experienced <strong>Office Manager</strong> to oversee daily administrative and operational functions for a busy clinical office. This role is ideal for a highly organized professional who thrives in structured environments and understands the importance of accuracy, compliance, and patient-centered operations.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Office Manager will serve as the operational backbone of the office, ensuring smooth workflow across front office, administrative, and support teams. This role requires strong leadership, operational oversight, and the ability to manage multiple priorities while maintaining a professional and welcoming environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee daily office operations, staffing schedules, and administrative workflows</li><li>Supervise front office and administrative staff, including training and performance support</li><li>Ensure compliance with healthcare regulations, internal policies, and documentation standards</li><li>Manage vendor relationships, office supplies, and facility needs</li><li>Support billing, payroll coordination, and timekeeping processes</li><li>Monitor office performance metrics and identify opportunities for process improvement</li><li>Serve as point of contact for internal departments and external partners</li><li>Assist leadership with reporting, budgeting, and operational planning</li></ul>
We are looking for a motivated Customer Experience Specialist to join our team in San Diego, California. In this Contract to permanent position, you will play a key role in connecting individuals with vital services and resources, ensuring a positive and impactful experience for every interaction. This is an opportunity to contribute to meaningful work in the non-profit sector while developing your attention to detail in a supportive environment.<br><br>Responsibilities:<br>• Respond to incoming calls and inquiries, providing accurate information, referrals, and support as needed.<br>• Document all client interactions promptly and accurately using web-based systems.<br>• Stay informed about available programs, services, and resources to effectively address client needs.<br>• Collaborate with internal teams to ensure seamless service delivery and resolution of client concerns.<br>• Deliver exceptional customer service, maintaining a courteous and empathetic approach in all communications.<br>• Utilize CRM and other software tools to track and manage client cases efficiently.<br>• Assist with billing and benefit-related functions when applicable.<br>• Monitor and report call metrics using platforms like Avaya CMS to improve service outcomes.<br>• Ensure compliance with organizational policies and procedures while handling sensitive information.
We are looking for a dedicated Customer Experience Specialist to join our mission-driven team in San Diego, California. This position plays a vital role in connecting individuals with essential services and resources, ensuring every interaction reflects our commitment to improving lives and strengthening communities. As a Contract to permanent role, this opportunity offers the potential for long-term growth and meaningful impact within a supportive environment.<br><br>Responsibilities:<br>• Address incoming inquiries with professionalism, providing accurate information, referrals, or assistance tailored to individual needs.<br>• Record detailed and timely notes of all client interactions using web-based systems.<br>• Stay informed about available services, programs, and resources to ensure effective support.<br>• Partner with cross-functional teams to resolve client concerns and deliver comprehensive solutions.<br>• Maintain high standards of customer service through clear and empathetic communication.<br>• Utilize CRM tools and other software platforms to manage and track client engagement.<br>• Support billing and benefit-related queries, ensuring accuracy and compliance.<br>• Assist clients with navigating systems such as Epic Software or other relevant platforms.<br>• Handle inbound calls efficiently while prioritizing customer satisfaction.<br>• Contribute to the continuous improvement of processes and client experiences.
<p>We are looking for a dedicated Enterprise Applications Manager to oversee and enhance our enterprise systems, driving integration and optimization across departments. This role requires a hands-on leader who can manage key platforms like NetSuite and Salesforce while mentoring a small team and collaborating closely with stakeholders in Finance, Sales, Operations, and Executive leadership. The ideal candidate will be adept at balancing strategic initiatives with day-to-day technical execution, ensuring systems are scalable and effective.</p><p><br></p><p>Responsibilities:</p><p>• Manage the company’s internal business applications, with a primary focus on NetSuite and Salesforce, ensuring optimal performance and scalability.</p><p>• Lead and mentor a small team, providing both technical guidance and leadership to support their development.</p><p>• Oversee integrations between core systems, finance tools, reporting platforms, and third-party SaaS solutions.</p><p>• Collaborate with cross-functional teams to gather requirements and translate them into actionable technical solutions.</p><p>• Monitor system upgrades, enhancements, and overall performance to ensure seamless operations.</p><p>• Implement best practices for data security, integrity, access controls, and system documentation.</p><p>• Handle complex application issues, acting as the primary escalation point and managing vendor relationships.</p><p>• Drive automation initiatives, optimize workflows, and improve reporting capabilities to support business growth.</p><p>• Ensure systems are aligned with organizational goals and scalable for future expansion.</p>
<p>We are looking for a compassionate and attentive Bilingual Spanish Customer Experience Specialist to join our team in San Diego, California. As part of a mission-driven non-profit organization, you will play a vital role in providing essential support and resources to individuals in need. This is a Contract to Permanent position, offering you the opportunity to grow within a collaborative and impactful environment. This role has the opportunity for hybrid work (3 days remote, 2 days in office) after the first 6 months. </p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle incoming calls and inquiries, providing accurate information, referrals, and assistance to clients.</p><p>• Record all communications promptly and thoroughly in web-based systems to ensure accurate documentation.</p><p>• Stay informed about available services, resources, and updates to provide effective support.</p><p>• Collaborate with internal teams to address client needs and ensure seamless service delivery.</p><p>• Deliver exceptional customer service in every interaction, maintaining a meticulous and empathetic approach.</p><p>• Operate and navigate various software systems, including CRM platforms and chat tools, to manage client interactions.</p><p>• Assist clients with billing, benefit-related questions, and other specific inquiries.</p><p>• Utilize tools like Avaya CMS and Epic Software to monitor and manage call center operations effectively.</p><p>• Contribute to the continuous improvement of customer service practices and team collaboration.</p>
<p>Our client is seeking a meticulous <strong>Data Entry Specialist</strong> to support operational accuracy across multiple departments. This role is ideal for someone who thrives in detail-focused work and understands how clean data supports business success. You’ll be trusted with high-volume information that directly impacts reporting, billing, and decision-making.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Enter and update large volumes of data with speed and precision</li><li>Verify accuracy and consistency across systems and reports</li><li>Maintain databases, spreadsheets, and internal tracking tools</li><li>Identify and correct discrepancies or incomplete records</li><li>Collaborate with accounting, operations, and administrative teams</li><li>Maintain confidentiality and data integrity standards</li></ul>
<p>An established service-oriented company in Pauma Valley is seeking a reliable and detail-focused <strong>Accounts Receivable Clerk</strong> to support daily billing and cash application activities. This role plays a vital part in maintaining accurate financial records, ensuring timely collections, and supporting overall cash flow. The ideal candidate is organized, deadline-driven, and comfortable working with both numbers and customer communication.</p><p><strong>Core Responsibilities</strong></p><ul><li>Generate and distribute customer invoices in accordance with billing schedules</li><li>Post payments, apply cash, and reconcile customer accounts</li><li>Monitor aging reports and follow up on outstanding balances</li><li>Communicate with customers regarding billing questions and payment status</li><li>Research and resolve payment discrepancies and short-pays</li><li>Maintain accurate records and documentation for audits</li><li>Assist with month-end AR reconciliations and reporting</li></ul>
<p>A mission-driven nonprofit organization in Encinitas is seeking an experienced <strong>Accounts Payable Specialist</strong> to manage full-cycle AP operations and support compliance with grant and donor-funded programs. The AP Specialist will oversee invoice processing, payment execution, and reconciliations while ensuring compliance with nonprofit accounting standards and funding requirements.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage full-cycle accounts payable, including invoice review and approval workflows</li><li>Ensure proper expense coding in compliance with grant and fund restrictions</li><li>Prepare and process check, ACH, and wire payments</li><li>Reconcile AP subledger to general ledger</li><li>Maintain vendor relationships and resolve discrepancies</li><li>Assist with audit preparation and documentation</li><li>Support month-end close and reporting</li><li>Maintain accurate and organized AP records</li></ul>
<p>A growing distribution company in Rancho Santa Fes is seeking a dependable and detail-focused <strong>Accounts Payable Clerk</strong> to support day-to-day financial operations. This role is ideal for someone early in their accounting career who enjoys structured work, accuracy, and being part of a collaborative accounting team. The Accounts Payable Clerk will be responsible for processing invoices, maintaining vendor records, and supporting the accounts payable cycle from receipt through payment. This role requires strong organizational skills, consistency, and the ability to follow established procedures while meeting deadlines.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Review, code, and enter vendor invoices into the accounting system</li><li>Match invoices to purchase orders and receiving documentation</li><li>Assist with weekly check runs and electronic payments</li><li>Reconcile vendor statements and resolve basic discrepancies</li><li>Maintain accurate and organized AP files and documentation</li><li>Communicate with vendors regarding invoice status and payment inquiries</li><li>Assist with month-end closing support related to payables</li><li>Support internal audits and documentation requests</li><li>Perform data entry and general accounting support as needed</li></ul>
<p>A growing construction company in Vista is seeking an organized and reliable <strong>Accounts Payable Clerk</strong> to support high-volume invoice processing and vendor coordination. This role is ideal for someone who enjoys transactional accounting and working within a project-driven environment.</p><p><br></p><p><strong>Position Overview</strong></p><p>The AP Clerk will process invoices, manage vendor records, and support payment cycles while ensuring accuracy and compliance with company policies.</p><p><strong>Key Responsibilities</strong></p><ul><li>Enter and process vendor invoices in a high-volume environment</li><li>Match invoices to purchase orders and receiving documents</li><li>Verify job costing and coding accuracy</li><li>Prepare weekly check runs and ACH payments</li><li>Maintain vendor files and resolve invoice discrepancies</li><li>Communicate with vendors regarding payment status</li><li>Support month-end close and AP reconciliations</li><li>Maintain organized AP documentation</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. As part of this long-term contract position, you will play a vital role in ensuring seamless scheduling and communication for participants, families, and associates. This role requires strong organizational skills, attention to detail, and the ability to maintain professionalism in a fast-paced environment.<br><br>Responsibilities:<br>• Coordinate and assign Behavior Interventionists to participants based on location, skills, and compliance requirements.<br>• Collaborate with participants, families, and clinical teams to develop and optimize schedules.<br>• Maintain and update scheduling records using computer-based systems, ensuring timely confirmation of changes.<br>• Respond promptly and professionally to scheduling requests and changes, addressing concerns and escalating issues as necessary.<br>• Monitor daily attendance and participant assignments, implementing rescheduling and coverage solutions as needed.<br>• Generate and analyze reports to ensure contract compliance, identifying gaps and developing corrective action plans.<br>• Liaise with Payroll, Billing, and Human Resources to ensure accurate payment, credits, and employment status for staff.<br>• Attend staff meetings, training sessions, and other organizational events to support team development.<br>• Provide cross-training to new scheduling coordinators to enhance team capabilities.
<p>A respected healthcare organization in Pauma Valley is seeking a detail-driven <strong>Accounts Payable Specialist</strong> to support daily financial operations and ensure timely, accurate processing of vendor payments. This role is essential to maintaining strong vendor relationships, internal controls, and financial accuracy. The ideal candidate is organized, deadline-focused, and experienced in high-volume invoice environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Process a high volume of vendor invoices with accuracy and attention to detail</li><li>Perform three-way matching of invoices, purchase orders, and receiving documents</li><li>Verify approvals, coding, and compliance with internal accounting policies</li><li>Prepare and process weekly and monthly check runs and electronic payments</li><li>Reconcile vendor statements and resolve discrepancies in a timely manner</li><li>Communicate professionally with vendors regarding payment status and inquiries</li><li>Maintain organized AP files and documentation for audit and compliance purposes</li><li>Assist with month-end close, including AP accruals and reconciliations</li><li>Support internal audits and provide requested AP documentation</li></ul>
<p>Robert Half is partnering with a <strong>family-owned construction-related company</strong> that works closely with <strong>subcontractors and builders</strong> to identify an <strong>AR / Credit & Collections Clerk</strong>. This role is open due to a retirement and offers a strong opportunity to convert to a permanent position.</p><p>Key Responsibilities:</p><ul><li>Perform <strong>high-volume cash applications</strong> (checks, ACH, web payments; ~30–50/week)</li><li>Assist with <strong>credit reviews, collections, and managing customer aging</strong></li><li>Support preparation of <strong>preliminary liens</strong> as needed</li><li>Maintain and update <strong>Excel spreadsheets</strong> to balance AR activity across <strong>32 branches in 2 regions</strong></li><li>Manage aging reports for approximately <strong>600 customer accounts</strong> (shared with senior AR staff)</li><li>Handle <strong>collections primarily via email</strong>, with occasional phone follow-up as needed</li><li>No collections on cash-fill accounts</li><li>Assist with <strong>credit memos and chargebacks</strong> (training provided)</li><li>Provide strong <strong>customer communication and service</strong> to internal teams and external customers</li><li>Serve as a key support partner to the AR lead and sales reps (10–12 reps supported)</li></ul><p><br></p>
We are looking for a detail-oriented Accounts Payable Specialist to join our team in San Diego, California. In this contract position, you will play a vital role in ensuring accurate and timely processing of invoices, payments, and expense reports within a fast-paced healthcare environment. This role requires excellent organizational skills, proficiency in accounting software, and the ability to collaborate effectively within a team.<br><br>Responsibilities:<br>• Manage the coding, batching, and matching of high-volume invoices, processing up to 600 monthly.<br>• Collaborate with vendors to resolve discrepancies and ensure payments are accurate and timely, while leveraging discounts when applicable.<br>• Prepare weekly check runs, handling both manual and automated processes for diverse vendor payments.<br>• Review invoice coding for accuracy and prepare entries for posting by the GL accountant.<br>• Oversee employee expense reimbursements and support the integration of Time & Expense (T& E) systems.<br>• Utilize Great Plains (GP) and Excel for reconciliations, report downloads, and identifying missing invoices.<br>• Perform statement comparisons and resolve any invoice-related issues through analysis.<br>• Work closely with a team of seven accounts payable professionals, sharing vendor responsibilities alphabetically.<br>• Ensure deadlines are met and contribute to maintaining efficiency in a collaborative healthcare environment.
<p>We are looking for a detail-oriented Accounts Payable Specialist to join our team in Newport Beach, California. This is a Contract to permanent position that offers the opportunity to work in a fast-paced and dynamic environment. The ideal candidate will bring expertise in managing high-volume accounts payable tasks and demonstrate proficiency with relevant software tools.</p><p><br></p><p>Responsibilities:</p><p>• Process and verify invoices, ensuring accuracy and compliance with company policies.</p><p>• Perform three-way matching to reconcile purchase orders, invoices, and receipts.</p><p>• Manage high-volume accounts payable transactions efficiently and accurately.</p><p>• Utilize NetSuite and Tipalti software to maintain records and process payments.</p><p>• Collaborate with vendors and internal departments to resolve discrepancies and inquiries.</p><p>• Prepare and maintain detailed accounts payable reports for management review.</p><p>• Assist in month-end closing procedures related to accounts payable.</p><p>• Ensure adherence to deadlines for payment processing and reporting.</p><p>• Identify opportunities for process improvement within accounts payable workflows.</p>
<p>We are looking for a dedicated Call Center Specialist to join our team in San Diego, California. As part of a non-profit organization committed to improving lives and fostering community well-being, you will play a vital role in connecting individuals to essential services and resources. This is a Contract to permanent position, offering an opportunity to grow within a mission-driven environment that values compassion and excellence.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming inquiries professionally, providing accurate information, referrals, and assistance to meet client needs.</p><p>• Record all interactions promptly and accurately using web-based documentation systems.</p><p>• Stay informed about available services, resources, and programs to provide the most up-to-date support.</p><p>• Collaborate with internal teams to ensure seamless service delivery and resolution of client concerns.</p><p>• Maintain high standards of customer service, ensuring clear and empathetic communication.</p><p>• Utilize CRM tools and other computer programs to track and manage client interactions effectively.</p><p>• Assist clients with billing inquiries, benefit-related questions, and other service-related needs.</p><p>• Respond to chat-based inquiries and navigate web-based platforms efficiently.</p><p>• Uphold organizational values while addressing customer concerns and fostering positive experiences.</p>
We are looking for a Customer Experience Specialist to join our team in San Diego, California, on a Contract to permanent basis. In this role, you will serve as the first point of contact for clients, ensuring their needs are met with compassion and a detail-oriented approach. As part of a mission-driven organization, you will contribute to improving lives and fostering equitable support within the community.<br><br>Responsibilities:<br>• Respond to incoming calls and inquiries, providing accurate information, assistance, or referrals as needed.<br>• Accurately document client interactions and updates in web-based systems in a timely manner.<br>• Stay informed about available services, resources, and programs to offer effective solutions.<br>• Collaborate with internal teams to address client needs and resolve issues efficiently.<br>• Deliver exceptional customer service by maintaining a detail-oriented and empathetic approach in all communications.<br>• Utilize software tools such as CRM systems and other platforms to manage and track client interactions.<br>• Assist customers with billing inquiries, benefit-related questions, and other service functions.<br>• Handle inbound calls using systems like Avaya CMS and Epic Software to ensure smooth operations.<br>• Participate in training sessions to enhance skills and knowledge relevant to the role.<br>• Support efforts to improve operational efficiency and client satisfaction through proactive engagement.
