<ul><li>Provide Tier 1/2 technical support for desktops, laptops, mobile devices, printers, and shop-floor systems</li><li>Troubleshoot and resolve hardware, software, and network-related issues in a timely manner</li><li>Support ERP users (e.g., troubleshooting access issues, basic navigation, reporting support, coordination with ERP teams/vendors)</li><li>Provision and deprovision user accounts, permissions, and access (Active Directory, Microsoft 365, ERP systems)</li><li>Assist with deployment, configuration, and maintenance of IT equipment across office and production environments</li><li>Support network connectivity (wired/wireless), including basic troubleshooting of switches, routers, and VLANs</li><li>Maintain and update IT documentation, asset inventory, and support procedures</li><li>Collaborate with cross-functional teams including production, engineering, and operations to resolve system issues</li><li>Assist with system upgrades, patches, and IT projects (ERP enhancements, infrastructure updates, etc.)</li><li>Ensure adherence to IT security policies, including endpoint protection and user access controls</li><li>Provide on-site support in a manufacturing/plant environment (including shop floor as needed)</li></ul>

<ul><li>2–5 years of IT support experience in a corporate or manufacturing environment</li><li>Experience supporting or working with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics, Infor, or similar)</li><li>Strong troubleshooting skills across Windows OS, Microsoft 365, and common business applications</li><li>Experience with Active Directory, user account management, and basic networking fundamentals (TCP/IP, DNS, DHCP)</li><li>Ability to support both office users and manufacturing/shop-floor systems</li><li>Strong communication skills with the ability to support non-technical users</li><li>Experience with ticketing systems and IT service management best practices</li><li>Associate’s or Bachelor’s degree in IT or related field (or equivalent experience)</li></ul>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>