<ul><li>Design, build, and maintain scalable data pipelines and architectures.</li><li>Develop processes for data collection, transformation, and storage to support analytics, reporting, and business intelligence.</li><li>Clean, organize, and validate large volumes of data from various sources.</li><li>Optimize data workflows for performance and reliability.</li><li>Collaborate with data scientists, analysts, and software engineers to meet business data needs.</li><li>Implement security, data governance, and compliance controls.</li><li>Troubleshoot data issues and ensure data consistency and quality.</li></ul><p><br></p>
<ul><li>Design, build, and maintain scalable data pipelines and architectures.</li><li>Develop processes for data collection, transformation, and storage to support analytics, reporting, and business intelligence.</li><li>Clean, organize, and validate large volumes of data from various sources.</li><li>Optimize data workflows for performance and reliability.</li><li>Collaborate with data scientists, analysts, and software engineers to meet business data needs.</li><li>Implement security, data governance, and compliance controls.</li><li>Troubleshoot data issues and ensure data consistency and quality.</li></ul><p><br></p>
<p>The Database Engineer will design, develop, and maintain database solutions that meet the needs of our business and clients. You will be responsible for ensuring the performance, availability, and security of our database systems while collaborating with software engineers, data analysts, and IT teams.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, implement, and maintain highly available and scalable database systems (e.g., SQL, NoSQL).</li><li>Optimize database performance through indexing, query optimization, and capacity planning.</li><li>Create and manage database schemas, tables, stored procedures, and triggers.</li><li>Develop and maintain ETL (Extract, Transform, Load) processes for data integration.</li><li>Ensure data integrity and consistency across distributed systems.</li><li>Monitor database performance and troubleshoot issues to ensure minimal downtime.</li><li>Collaborate with software development teams to design database architectures that align with application requirements.</li><li>Implement data security best practices, including encryption, backups, and access controls.</li><li>Stay updated on emerging database technologies and recommend solutions to enhance efficiency.</li><li>Document database configurations, processes, and best practices for internal knowledge sharing.</li></ul><p><br></p>
<p>Our team is seeking a detail-oriented Hyperion Engineer to optimize and support enterprise-wide financial applications. This individual will be responsible for designing, implementing, and maintaining Hyperion financial planning and reporting solutions, ensuring business users have a seamless experience in forecasting, budgeting, and analytics processes.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, develop, and maintain Hyperion applications (Planning, Essbase, HFM, and related modules).</li><li>Collaborate with finance, IT, and business teams to gather requirements and deliver robust financial reporting and planning solutions.</li><li>Configure, troubleshoot, and optimize Hyperion environments for performance and reliability.</li><li>Manage integrations between Hyperion and other enterprise systems.</li><li>Create and support data load processes, calculation scripts, business rules, and user security settings.</li><li>Provide technical support, resolve user issues, and administer system enhancements.</li><li>Prepare documentation and train end-users on Hyperion functionality.</li><li>Monitor application health, perform upgrades, and implement patches as needed.</li><li>Ensure compliance with IT and data security policies.</li></ul><p><br></p>
<p>The Software Engineer will design, build, and deliver high-quality, maintainable software that powers our core products and platforms. You’ll own features end-to-end — from requirements and architecture through implementation, testing, and production monitoring — while collaborating across engineering, QA, and hardware teams.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Translate product requirements into clean, detailed engineering specifications and architecture designs</li><li>Write robust, testable, and performant code in our primary stack (Python, Go, Java, TypeScript, or similar)</li><li>Collaborate with QA to create comprehensive test plans (unit, integration, E2E) and ensure high test coverage</li><li>Partner with hardware/embedded engineers to design, integrate, and validate software-hardware interactions</li><li>Drive adoption of consistent development methodologies (Agile, Scrum, or Kanban) within the team</li><li>Produce clear, up-to-date technical documentation: design docs, API specs, runbooks, and onboarding guides</li><li>Participate in code reviews, pair programming, and architecture discussions</li><li>Instrument code for observability and own the reliability of the features you ship</li><li>Continuously improve engineering practices, tooling, and velocity</li></ul><p> </p><p><strong>Required Qualifications:</strong></p><ul><li>Bachelor’s degree in Computer Science, Engineering, or equivalent experience</li><li>3–8+ years of professional software development experience</li><li>Strong proficiency in at least one major backend language (Python, Go, Java, Node.js, C#, Rust) and related ecosystems</li><li>Proven ability to design systems and write production-grade code that is clean, tested, and maintainable</li><li>Experience collaborating with QA on test plans and automation</li><li>Comfortable reading and writing technical specifications and architecture diagrams</li><li>Solid grasp of data structures, algorithms, and software design patterns</li><li>Proficiency with version control (Git) and modern development workflows</li></ul><p><br></p>
<p>The Network Security Engineer will design, implement, and maintain secure enterprise network infrastructure while proactively defending against threats. You will own the availability, performance, and security of firewalls, intrusion detection/prevention systems, VPNs, and perimeter defenses across on-prem and multi-cloud environments.</p><p> </p><p>Key Responsibilities:</p><ul><li>Assess network security requirements and design hardened architectures (zero-trust, segmentation, DMZ, SASE/SSE)</li><li>Select, deploy, and integrate security appliances and software (firewalls, IDS/IPS, WAF, VPN concentrators, proxy, NAC)</li><li>Build and maintain firewall policies, NAT rules, VPN tunnels, and secure remote access solutions</li><li>Perform advanced troubleshooting of network and security incidents using packet capture, traffic analysis, and log correlation</li><li>Respond to security events, conduct root-cause analysis, and implement remediation plans</li><li>Manage and tune perimeter defenses: Palo Alto, Fortinet, Cisco Firepower, Check Point, Cloudflare, Zscaler, etc.</li><li>Implement and maintain intrusion detection/prevention (Snort, Suricata, Zeek, CrowdStrike Falcon, Microsoft Defender for Cloud)</li><li>Conduct regular security assessments, rule reviews, penetration test support, and compliance audits (PCI, SOC2, ISO27001, NIST)</li><li>Automate repetitive tasks via scripting (Python, Ansible) and infrastructure-as-code where possible</li><li>Provide Tier-3 escalation support and post-incident reporting</li></ul><p> </p><p>Required Qualifications:</p><ul><li>Bachelor’s degree in Computer Science, Information Security, or equivalent experience</li><li>4–8+ years of hands-on network security engineering experience</li><li>Expert-level knowledge of firewalls (Palo Alto PAN-OS strongly preferred, or Fortinet, Check Point)</li><li>Deep understanding of TCP/IP, routing/switching (BGP, OSPF), and network protocols</li><li>Experience with IDS/IPS, web application firewalls, VPN (IPsec & SSL), and proxy technologies</li><li>Proficiency with packet analysis tools (Wireshark, tcpdump, Zeek)</li><li>Solid scripting/automation skills (Python, Bash, Ansible)</li><li>Relevant certifications: PCNSE, CCNP Security, CISSP, or equivalent</li></ul><p><br></p>
<p>The Machine Learning Engineer will be responsible for creating and implementing scalable machine learning models to support our business objectives. You will collaborate with data scientists, engineers, and product teams to build intelligent systems that process large-scale data and provide actionable insights.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, develop, and optimize machine learning models and algorithms for real-world applications.</li><li>Build and maintain scalable data pipelines to preprocess, clean, and analyze large datasets.</li><li>Deploy, monitor, and maintain machine learning models in production environments.</li><li>Collaborate with cross-functional teams to understand business requirements and translate them into ML solutions.</li><li>Conduct experiments and performance evaluations to improve model accuracy, efficiency, and scalability.</li><li>Leverage cloud platforms (AWS, Azure, GCP) and tools for model deployment and MLOps.</li><li>Document processes, methodologies, and results for reproducibility and knowledge sharing.</li><li>Stay up-to-date with the latest advancements in AI/ML technologies and incorporate them into projects as needed.</li></ul><p> </p><p><strong>Required Qualifications:</strong></p><ul><li>Bachelor’s or Master’s degree in Computer Science, Data Science, Mathematics, or related fields (or equivalent experience).</li><li>Strong programming skills in Python (preferred) or similar languages.</li><li>Proficiency in machine learning frameworks and libraries such as TensorFlow, PyTorch, Scikit-learn, or Keras.</li><li>Solid understanding of ML algorithms, including supervised, unsupervised, and deep learning methods.</li><li>Experience with data preprocessing, feature engineering, and model optimization techniques.</li><li>Hands-on experience with MLOps tools (e.g., MLflow, Airflow, Docker, Kubernetes).</li><li>Familiarity with big data tools like Spark, Hadoop, or equivalent.</li><li>Knowledge of cloud platforms (AWS, GCP, Azure) for deploying and managing ML solutions.</li><li>Excellent problem-solving and communication skills.</li></ul><p><br></p>
<p><strong>Location:</strong> Remote (Eastern or Central Time Zone)</p><p><strong>Position Overview</strong></p><p>We are seeking a highly skilled <strong>Senior System Engineer</strong> to design, build, and manage automation and tooling for GitHub Enterprise. This role focuses on creating scalable solutions for repository lifecycle management, policy enforcement, and integration with enterprise systems, while leveraging modern technologies and automation practices.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Architect and maintain scalable solutions for GitHub Enterprise using GitHub APIs (REST & GraphQL).</li><li>Automate creation, configuration, and policy enforcement across multiple GitHub Organizations.</li><li>Develop systems for repository lifecycle management (creation, archiving, deletion) aligned with compliance standards.</li><li>Implement policy enforcement via GitHub Apps and Actions to ensure security and code quality.</li><li>Integrate GitHub with enterprise services (identity, security, compliance).</li><li>Lead automation initiatives to reduce manual operational tasks.</li><li>Explore and implement Generative AI tools (e.g., GitHub Copilot) to enhance productivity.</li><li>Collaborate with security, infrastructure, and development teams to meet enterprise needs.</li><li>Document tools and processes clearly and comprehensively.</li><li>Provide technical leadership and mentor entry-level engineers.</li></ul>
<p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p>The DevOps Engineer will design, build, and maintain secure, scalable, and highly available cloud infrastructure while accelerating delivery of features through automation, CI/CD, and observability. You’ll be a force multiplier for engineering teams, ensuring systems are fast, resilient, and easy to operate.</p><p> </p><p>Key Responsibilities:</p><ul><li>Build, expand, and optimize cloud infrastructure (AWS, GCP, or Azure) using Infrastructure as Code (Terraform, Pulumi, CloudFormation, CDK)</li><li>Design and implement CI/CD pipelines that enable multiple daily deployments with zero downtime (GitHub Actions, GitLab CI, ArgoCD, Jenkins, CircleCI)</li><li>Automate everything: configuration management (Ansible, Chef, Puppet), application deployments, self-healing systems, and security hardening</li><li>Own production reliability: monitoring, alerting, log management, and on-call response (Datadog, Prometheus+Grafana, New Relic, PagerDuty, Opsgenie)</li><li>Drive progressive delivery practices: blue-green, canary, feature flags, and rollback strategies</li><li>Perform capacity planning, cost optimization, and performance tuning across compute, storage, and networking</li><li>Collaborate in project planning to evaluate technical feasibility, risks, and delivery trade-offs</li><li>Harden systems and pipelines for security and compliance (IAM, Vault, Trivy, Snyk, OPA/Gatekeeper)</li><li>Document architectures, runbooks, and processes while mentoring engineers on DevOps best practices</li></ul><p> </p><p>Required Qualifications:</p><ul><li>Bachelor’s degree in Computer Science, Engineering, or equivalent experience</li><li>3–7+ years of hands-on DevOps/SRE/Platform Engineering experience</li><li>Expert-level Infrastructure as Code (Terraform preferred) and configuration management (Ansible strongly preferred)</li><li>Deep experience with container orchestration (Kubernetes/EKS/GKE/AKS) and Docker</li><li>Strong CI/CD pipeline design and troubleshooting (GitHub Actions, ArgoCD, Flux, Jenkins)</li><li>Proficiency in at least one major cloud provider (AWS is a plus)</li><li>Solid scripting/programming skills (Python, Go, Bash)</li><li>Experience with observability stacks (metrics, logs, traces) and incident response</li></ul><p><br></p>
<p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p><br></p>
We are looking for a Device Support Specialist to join our team in Coral Springs, Florida. In this role, you will serve as the primary contact for technical support, assisting customers with hardware-related inquiries and troubleshooting. The ideal candidate will have strong technical skills, excellent communication abilities, and a proactive approach to problem-solving. This is a contract-to-permanent position offering an exciting opportunity to work with innovative technologies and collaborate across multiple teams.<br><br>Responsibilities:<br>• Provide technical assistance to customers, addressing inquiries and offering solutions for hardware-related issues.<br>• Assist customers with the installation, configuration, and operation of devices, ensuring optimal performance.<br>• Document customer interactions, track support cases, and ensure timely resolution of issues.<br>• Coordinate the replacement, shipping, and receiving of device components as necessary.<br>• Perform basic testing and functionality checks on returned hardware to identify potential defects.<br>• Update and maintain accurate records in support ticket systems and technical documentation.<br>• Collaborate with engineering teams to conduct product testing and provide feedback for improvements.<br>• Work closely with operations and product management teams to align support efforts with business objectives.<br>• Deliver exceptional customer service by addressing concerns with clarity and professionalism.
<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p>As a Senior Software Developer, you will play a critical role in designing, developing, and maintaining robust software solutions. You will collaborate with cross-functional teams, mentor junior developers, and contribute to the technical direction of projects. Your expertise will ensure the delivery of scalable, secure, and maintainable systems that align with business objectives.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the design and development of software applications, ensuring adherence to best practices and coding standards.</li><li>Collaborate with product managers, architects, and stakeholders to gather requirements and define technical specifications.</li><li>Develop scalable and maintainable code using modern programming languages and frameworks.</li><li>Conduct code reviews, provide constructive feedback, and mentor junior team members.</li><li>Troubleshoot and resolve complex software issues, ensuring minimal downtime and impact.</li><li>Optimize application performance, scalability, and security through continuous improvement.</li><li>Contribute to the design and implementation of APIs, microservices, and distributed systems.</li><li>Stay updated on emerging technologies and recommend innovative solutions to enhance development practices.</li><li>Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.</li><li>Ensure proper documentation of code, processes, and technical decisions.</li></ul><p> </p><p><strong>Required Qualifications:</strong></p><ul><li>Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.</li><li>5+ years of experience in software development, with a proven track record of delivering high-quality applications.</li><li>Proficiency in programming languages such as Java, Python, C#, or JavaScript.</li><li>Strong understanding of software design principles, patterns, and architectures (e.g., MVC, REST, microservices).</li><li>Experience with modern development frameworks and libraries (e.g., React, Angular, Spring Boot, Django).</li><li>Proficiency in version control systems like Git.</li><li>Knowledge of database systems, both relational (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB, Cassandra).</li><li>Familiarity with cloud platforms (AWS, Azure, GCP) and DevOps practices (CI/CD pipelines, Docker, Kubernetes).</li><li>Strong debugging, testing, and problem-solving skills.</li></ul><p><br></p>
<p>The IT Project Manager will own delivery of large-scale, complex technology projects (application development, cloud migrations, platform modernizations, enterprise integrations) from inception through production rollout. You will drive clarity, alignment, and execution across engineering, product, security, and business teams while keeping scope, budget, and timelines under control.</p><p> </p><p>Key Responsibilities:</p><ul><li>Lead planning and execution of large, multi-quarter IT projects or concurrent complex initiatives</li><li>Define and lock project scope, objectives, milestones, deliverables, and success criteria in collaboration with stakeholders</li><li>Build and maintain detailed project schedules, resource plans, and RAID (risks, actions, issues, decisions) logs</li><li>Facilitate cross-functional alignment: run stand-ups, steering committees, and workshops with developers, architects, analysts, security, QA, and business sponsors</li><li>Proactively identify, mitigate, and escalate risks and dependencies</li><li>Own project financials: create budgets, track spend, manage POs/change orders, and deliver within approved funding</li><li>Implement and tailor project management frameworks (Agile, Scrum, Kanban, or hybrid) to fit team and project needs</li><li>Produce clear status reporting (executive dashboards, burndowns, milestone reviews) for leadership and stakeholders</li><li>Drive retrospectives and continuous improvement of delivery processes</li><li>Ensure compliance, security, and governance gates are met without slowing velocity</li></ul><p> </p><p>Required Qualifications:</p><ul><li>Bachelor’s degree in Business, Computer Science, or equivalent experience</li><li>5–10+ years of IT project management experience delivering complex software/development projects</li><li>Proven track record managing budgets ≥ $1M and teams of 15+ (developers, analysts, QA, DevOps)</li><li>Expert with project management tools (Jira, Jira Align, MS Project, Asana, Smartsheet, Monday.com)</li><li>Strong facilitation and conflict-resolution skills across technical and non-technical audiences</li><li>Solid understanding of software development life cycles (SDLC), Agile ceremonies, and modern delivery practices</li><li>Experience managing scope creep, change requests, and stakeholder expectations</li><li>Formal certification: PMP, PMI-ACP, Scrum Master (CSM/PSM), or equivalent</li></ul><p><br></p>
<p>We are seeking a highly skilled Microsoft Dynamics ERP Implementation Engineer to lead the deployment, customization, and integration of Microsoft Dynamics ERP solutions. The ideal candidate will ensure successful implementation while aligning system capabilities with business requirements and providing a robust foundation for growth.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Plan, design, and implement Microsoft Dynamics ERP solutions, including Dynamics 365 Finance, Supply Chain Management, Sales, and other modules as required.</li><li>Collaborate with stakeholders to gather business requirements and translate them into technical specifications.</li><li>Configure and customize Dynamics ERP modules to meet organizational needs, ensuring scalability and efficiency.</li><li>Manage data migration processes, including extraction, transformation, and loading (ETL) activities.</li><li>Lead system testing efforts, including unit testing, integration testing, and user acceptance testing (UAT).</li><li>Design and implement integrations with other enterprise systems using tools like Power Platform, Logic Apps, or third-party solutions.</li><li>Provide end-user training and create documentation to support system adoption.</li><li>Troubleshoot and resolve technical issues, ensuring system performance and reliability.</li><li>Stay updated on Microsoft Dynamics ERP updates, enhancements, and best practices.</li><li>Ensure that all implementations comply with project timelines, budgets, and quality standards.</li></ul><p><br></p>
<p>The Technology Data Analyst will turn raw system, application, and infrastructure data into clear, actionable insights that drive reliability, performance, and scalability. You will partner closely with engineering, DevOps, SRE, and product teams to monitor, troubleshoot, and optimize our technical platforms.</p><p> </p><p>Key Responsibilities:</p><ul><li>Collect, clean, and analyze large datasets from logs, metrics, traces, and business systems (ELK, Prometheus, Grafana, Datadog, Snowflake, BigQuery, etc.)</li><li>Build and maintain interactive dashboards, automated reports, and real-time visualizations (Looker, Tableau, Metabase, Superset, Power BI, or custom Streamlit/Dash apps)</li><li>Identify trends, anomalies, and performance bottlenecks in infrastructure, applications, and user-facing systems</li><li>Perform root-cause analysis for incidents, outages, and latency spikes using data-driven methods</li><li>Support capacity planning, cost optimization, and scaling decisions with accurate forecasting and usage modeling</li><li>Collaborate with developers, SREs, and product managers to define KPIs, instrumentation needs, and data requirements</li><li>Ensure data quality, consistency, and integrity across monitoring, logging, and analytics platforms</li><li>Contribute to lightweight predictive modeling, alerting rules, and automation initiatives (anomaly detection, forecasting, auto-scaling triggers)</li><li>Document methodologies, findings, and recommendations in clear, executive-ready formats</li></ul><p> </p><p>Required Qualifications:</p><ul><li>Bachelor’s degree in Data Analytics, Computer Science, Statistics, or equivalent experience</li><li>3–6+ years of hands-on data analysis experience in a technology/infrastructure environment</li><li>Advanced SQL (window functions, CTEs, performance tuning) and proficiency in Python (pandas, numpy) or R for data manipulation</li><li>Proven experience building dashboards and reports with at least one major BI tool (Looker, Tableau, Power BI, Metabase)</li><li>Strong grasp of systems metrics: CPU/memory/disk/network, request latency, error rates, saturation (USE/RED method, Golden Signals)</li><li>Familiarity with modern observability stacks (Prometheus + Grafana, Datadog, New Relic, OpenTelemetry, Jaeger)</li><li>Experience with log analysis (ELK/EFK, Loki, Splunk) and time-series databases (InfluxDB, TimescaleDB)</li><li>Excellent communication skills – ability to translate complex technical data into clear insights for both engineers and leadership</li></ul><p><br></p>
<p>A Help Desk Analyst with IT Asset Management (ITAM) is responsible for providing first-line technical support to end users while ensuring the effective tracking, inventory, deployment, and lifecycle management of IT assets within the organization. This dual-role position demands a strong focus on customer service, technical troubleshooting, and systematic asset oversight.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1 (and potentially Tier 2) technical support to end users via phone, email, chat, or ticketing system, resolving hardware, software, and connectivity issues.</li><li>Document, categorize, and resolve incidents and service requests in a timely manner according to established SLAs.</li><li>Maintain and update asset records within the ITAM system, tracking all hardware and software throughout their lifecycle (procurement, deployment, relocation, maintenance, and decommissioning).</li><li>Support on-boarding and off-boarding processes by provisioning and reclaiming equipment/software licenses.</li><li>Collaborate with procurement and IT teams to facilitate hardware/software acquisition, deployment, and disposal processes in compliance with organizational policies.</li><li>Perform periodic audits and physical inventories of IT assets to ensure data accuracy and regulatory compliance.</li><li>Generate reports on asset utilization, inventory status, and incidents as required.</li><li>Educate and assist end users on IT policies, software installations, and best practices for security and compliance.</li><li>Escalate complex technical issues to higher-level support or specialized teams as needed.</li></ul><p><br></p>
<ul><li>Knowledge, operational proficiency and troubleshooting ability of standard business applications such as <strong>Microsoft Office Suite</strong>, <strong>Outlook</strong>, <strong>Microsoft O365/SharePoint</strong>, <strong>Microsoft Teams</strong>, <strong>Microsoft Edge</strong>, <strong>Google Chrome</strong>, <strong>Firefox</strong>, <strong>Adobe PDF Reader and Writer</strong>, <strong>Antivirus software (Sentinel One)</strong>, <strong>Lotus Notes.</strong> </li><li>Knowledge of and supporting ERP systems such as <strong>SAP</strong>. </li><li>In depth knowledge of and the supporting of unified communications systems for delivery of services including room systems, client endpoints and SaaS integrations. </li><li>Administration and management of <strong>SharePoint O365</strong> and Teams sites. </li><li><strong>Active Directory</strong> administration: user account create/delete, security group mapping, login scripts. </li><li>Skilled at configuring, imaging and staging services on laptop and desktop computers. </li><li>Provide daily technical support to business units and escalate unresolved calls to the 2nd/3rd line support teams in line with agreed processes, including liaising with external partner organizations where appropriate. </li><li>Maintain accurate IT equipment inventory databases. </li><li>Work closely with the IT Senior Management Team and assist with recommendations for the improvement of IT systems and infrastructure. </li><li>Gather requirements, design, and deploy solutions to meet business needs. </li><li>Design migration projects as a technical lead. </li><li>Evaluation, ,creation and management of scripts </li><li>Management and responsibility of ancillary systems such as email security, backups, and security </li><li>Take ownership of critical service and senior stakeholder issues, including user communications as appropriate. </li><li>Respond to support queues promptly and document incidents accurately and simultaneously into the case management system. </li><li>Monitor and enforce system security guidelines for clients. </li><li>Adhere to procedures and escalation processes as defined by Management. </li><li>Provide exceptional customer service to all clients. </li><li>Proactively support and maintain effective user relationships by educating clients on system capabilities. </li><li>Utilize existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards. </li><li>Provide accurate troubleshooting and creative solutions to complex problems to ensure customer productivity. </li><li>Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction. </li><li>Experience of writing procedural and/or support documentation </li></ul>
