<p>We are looking for a Customer Service Representative to support leave-related inquiries and member communications in Vandalia, Ohio. This contract position with permanent potential is ideal for someone who can balance phone-based customer support with accurate administrative follow-through in a fast-paced environment. The person in this role will help individuals navigate leave documentation, coordinate with employers and medical offices, and maintain organized records using standard office tools. Success in this position requires strong communication skills, attention to detail, and the ability to manage multiple tasks throughout the day.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls from members who need assistance with leave-related questions and required documentation.</p><p>• Initiate outgoing communication with employers and medical providers to confirm work status and gather updates tied to active cases.</p><p>• Process disability-related payments for individuals who are away from work due to illness or medical leave.</p><p>• Send appropriate forms and paperwork to callers during the intake stage of a leave request.</p><p>• Enter and maintain accurate case information in internal records and tracking systems.</p><p>• Use email and phone correspondence to follow up on outstanding information needed to move claims or leave requests forward.</p><p>• Monitor multiple tasks at once while prioritizing customer needs and meeting daily service expectations.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>

• Prior experience in customer service with a strong focus on phone support and member interaction.<br>• Ability to handle both inbound and outbound calls confidently and effectively.<br>• Strong data entry skills with careful attention to accuracy and completeness.<br>• Working knowledge of basic Microsoft Excel and Microsoft Outlook.<br>• Comfortable learning and using general medical terminology in daily conversations and documentation.<br>• Proven ability to multitask and stay organized in a busy office setting.<br>• Personable and detail-oriented communication style with a customer-first approach.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>