We are looking for a dedicated Customer Experience Specialist to join our team on a contract basis in The Colony, Texas. This role involves working closely with a specific group of clients to ensure their needs are met effectively and efficiently. The ideal candidate will possess strong interpersonal skills, organizational abilities, and a proactive approach to delivering exceptional service. Responsibilities: • Address and resolve client inquiries and issues through ticketing systems promptly and professionally. • Build and maintain strong relationships with assigned clients to foster trust and satisfaction. • Manage multiple tasks and prioritize effectively to meet deadlines. • Utilize basic Excel skills to organize client data and generate reports. • Communicate effectively via email and other platforms to ensure clear and accurate correspondence. • Troubleshoot connectivity issues and provide timely solutions. • Collaborate with team members to improve customer success processes. • Adapt to remote work settings while being available to attend occasional in-office meetings. • Uphold reliability and dependability in all aspects of the role.

• Proven experience in customer service, preferably in a call center environment. • Proficiency in managing multiple browsers and systems simultaneously. • Strong written communication skills for effective email correspondence. • Ability to address customer success challenges and provide solutions. • Familiarity with resolving connectivity problems. • Basic knowledge of Microsoft Excel, including data organization and reporting. • Must be able to type at least 35 words per minute. • Self-motivated, eager to learn, and capable of working independently.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

the Colony, TX
remote
Temporary
16.15 - 18.70 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team on a contract basis in The Colony, Texas. This role involves working closely with a specific group of clients to ensure their needs are met effectively and efficiently. The ideal candidate will possess strong interpersonal skills, organizational abilities, and a proactive approach to delivering exceptional service. Responsibilities: • Address and resolve client inquiries and issues through ticketing systems promptly and professionally. • Build and maintain strong relationships with assigned clients to foster trust and satisfaction. • Manage multiple tasks and prioritize effectively to meet deadlines. • Utilize basic Excel skills to organize client data and generate reports. • Communicate effectively via email and other platforms to ensure clear and accurate correspondence. • Troubleshoot connectivity issues and provide timely solutions. • Collaborate with team members to improve customer success processes. • Adapt to remote work settings while being available to attend occasional in-office meetings. • Uphold reliability and dependability in all aspects of the role.
2026-02-17T14:28:43Z