We are looking for an experienced Customer Service Representative to join our team in Cincinnati, Ohio. In this Contract to permanent position, you will play a crucial role in providing exceptional service to our customers, ensuring their needs are met with attention to detail and efficiency. The ideal candidate will have strong communication skills and a keen ability to handle multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to inbound calls promptly and with attention to detail, addressing customer inquiries and resolving issues.<br>• Manage call center operations by providing excellent customer service and maintaining a positive experience for all callers.<br>• Perform accurate data entry, ensuring customer information is correctly recorded and updated.<br>• Handle email correspondence with customers, delivering clear and concise communication.<br>• Process orders efficiently, ensuring accuracy and timely completion.<br>• Schedule appointments for customers while coordinating with internal teams as needed.<br>• Handle outbound calls as required, maintaining a courteous and detail-oriented demeanor.<br>• Utilize Microsoft Excel and Word to maintain records and generate reports.<br>• Collaborate with team members to ensure customer service goals are met and exceeded.<br>• Monitor and maintain customer satisfaction by proactively addressing concerns and feedback.

• Proven experience in a customer service or call center role.<br>• Proficiency in handling inbound and outbound calls with professionalism.<br>• Strong skills in data entry and attention to detail.<br>• Ability to manage email correspondence effectively and professionally.<br>• Experience with order entry and scheduling appointments.<br>• Familiarity with Microsoft Excel and Word for documentation and reporting.<br>• Excellent communication and interpersonal skills.<br>• Ability to multitask and work efficiently in a fast-paced environment.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>