We are looking for a Customer Service Representative to support a manufacturing organization in Cincinnati, Ohio. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, managing order-related tasks, and maintaining accurate communication across phone and email channels. In this role, you will serve as a key point of contact for inquiries, scheduling needs, and data updates while helping ensure a smooth customer experience. Responsibilities: • Respond to incoming customer calls and emails with timely, attentive service and clear follow-up. • Handle both inbound and outbound communication to address questions, confirm details, and provide status updates. • Enter customer orders and related information accurately into internal systems to support efficient processing. • Schedule appointments and coordinate service or order-related timelines based on customer needs. • Maintain organized records through consistent data entry and documentation of customer interactions. • Prepare purchase-related documentation and assist with administrative tasks tied to order management. • Use Microsoft Excel and Microsoft Word to track information, create documents, and support daily operations. • Work collaboratively with internal teams to resolve issues and keep customers informed throughout the process.

• Previous experience in customer service, call center support, or a similar client-facing position. • Comfort handling a high volume of inbound calls while maintaining professionalism and accuracy. • Ability to manage outbound follow-up calls and email correspondence in a timely manner. • Strong data entry skills with close attention to detail and accuracy. • Experience with order entry, appointment scheduling, or related administrative support tasks. • Working knowledge of Microsoft Excel and Microsoft Word. • Effective communication skills and the ability to interact professionally with customers and colleagues.

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Cincinnati, OH
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a manufacturing organization in Cincinnati, Ohio. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, managing order-related tasks, and maintaining accurate communication across phone and email channels. In this role, you will serve as a key point of contact for inquiries, scheduling needs, and data updates while helping ensure a smooth customer experience. Responsibilities: • Respond to incoming customer calls and emails with timely, attentive service and clear follow-up. • Handle both inbound and outbound communication to address questions, confirm details, and provide status updates. • Enter customer orders and related information accurately into internal systems to support efficient processing. • Schedule appointments and coordinate service or order-related timelines based on customer needs. • Maintain organized records through consistent data entry and documentation of customer interactions. • Prepare purchase-related documentation and assist with administrative tasks tied to order management. • Use Microsoft Excel and Microsoft Word to track information, create documents, and support daily operations. • Work collaboratively with internal teams to resolve issues and keep customers informed throughout the process.
2026-05-28T00:00:00Z

Customer Service Representative Job in Cincinnati, OH | Robert Half