We are looking for a Help Desk/Desktop Support Analyst to join our team on a contract basis in Belmont, North Carolina. In this role, you will provide essential technical support to users, ensuring smooth system operations and addressing technical concerns with patience and professionalism. This position involves working closely with individuals who may have limited technical experience, requiring strong communication and teaching skills.<br><br>Responsibilities:<br>• Deliver Level 1 technical support, resolving hardware and software issues for users in a timely and efficient manner.<br>• Assist a community of users with varying technical abilities, ensuring clear and empathetic communication.<br>• Manage service desk tickets, prioritizing and addressing up to 50 incidents daily.<br>• Provide onsite support five days a week, ensuring consistent availability for users.<br>• Travel to an additional site every other week to provide hands-on technical assistance as needed.<br>• Support users nationally through a call center environment, ensuring remote issues are resolved effectively.<br>• Troubleshoot basic network and system issues, ensuring minimal disruption to operations.<br>• Maintain and update user accounts in Active Directory to ensure proper access and security.<br>• Utilize Microsoft Windows 10 and other tools to diagnose and resolve technical problems.<br>• Collaborate with team members to improve support processes and enhance user satisfaction.
<p>We are proactively sourcing Systems Administrators to support day-to-day operations as well as longer-term stability and security initiatives.</p><p><br></p><p><strong>What our clients typically need:</strong></p><ul><li>Administration and support of Windows Server, Active Directory, and Group Policy</li><li>User provisioning, access management, and account maintenance</li><li>Patch management, backups, and system monitoring</li><li>Troubleshooting escalated technical issues from Help Desk teams</li><li>Documentation of procedures and system configurations</li></ul>
We are looking for an experienced Network/Systems Administrator to join our team in Ridgeway, South Carolina. This contract-to-permanent position offers an opportunity to support and maintain critical IT systems in a dynamic manufacturing environment. The ideal candidate will have a strong background in network management, system administration, and technical troubleshooting.<br><br>Responsibilities:<br>• Maintain and optimize factory IT systems, including servers, network infrastructure, and devices used by end-users.<br>• Diagnose and resolve connectivity issues related to switches, firewalls, and wireless networks.<br>• Provide hands-on technical assistance to office and production staff, addressing hardware, software, printer, and user access concerns.<br>• Ensure production-critical IT systems remain operational and minimize downtime.<br>• Collaborate with external vendors and corporate IT teams to address technical challenges and implement effective solutions.<br>• Monitor system performance, conduct regular data backups, apply patches, and enforce basic cybersecurity protocols.<br>• Manage network cabling and ensure proper configuration for LAN and WAN technologies.<br>• Support and troubleshoot issues related to Microsoft 365 and Active Directory environments.<br>• Implement foundational practices for system monitoring and maintaining IT equipment.<br>• Assist with the installation and configuration of Cisco routers and other network devices.
