We are looking for a FAST Advisor to support students and learners by delivering responsive service and practical guidance on payment options, financial aid-related questions, and university policies. This contract opportunity with potential for a permanent role is based in Virginia and is ideal for someone who can balance empathy, accuracy, and efficiency in a fast-paced service environment. The person in this role will help create a positive experience through thoughtful problem-solving, clear communication, and strong collaboration with financial aid and support teams. Responsibilities: • Respond to inbound inquiries and assess each student’s situation to provide accurate guidance aligned with university policies and service standards. • Conduct outbound outreach to students and learners to address account needs, encourage next steps, and support collection-related follow-up efforts. • Partner with Financial Aid Advisors on daily activities, ensuring student records, account details, and related documentation remain current and complete. • Explain financing approaches, payment methods, and policy considerations so students can make informed decisions about their accounts. • Process payments and complete supporting administrative steps with a high level of accuracy and attention to detail. • Monitor call volume and service queues while maintaining productivity goals for both incoming and outgoing communications. • Work closely with the Financial Aid Support Team to identify recurring concerns, investigate root causes, and share insights that improve the student experience. • Contribute to a collaborative team culture by participating in coaching conversations, team discussions, and cross-functional support efforts. • Use reporting tools and performance data to track results, recognize trends, and support continuous improvement initiatives.

• Experience in customer service or call center support, with the ability to manage high-volume phone interactions professionally. • Working knowledge of Microsoft Outlook and Microsoft Excel for communication, tracking, and basic reporting tasks. • Strong typing and data entry skills with a focus on speed and accuracy. • Ability to handle confidential information responsibly and follow established guidelines for student and stakeholder interactions. • Comfortable interpreting policies, procedures, and financial aid-related information in order to provide clear explanations. • Strong time management and organizational skills, with the ability to prioritize multiple tasks in a fast-moving environment. • Ability to work independently while also contributing effectively within a team setting. • Demonstrated problem-solving skills and a commitment to delivering a high-quality student service experience.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Chantilly, VA
onsite
Temporary to Hire
18.05 - 20.9 USD / Hourly
We are looking for a FAST Advisor to support students and learners by delivering responsive service and practical guidance on payment options, financial aid-related questions, and university policies. This contract opportunity with potential for a permanent role is based in Virginia and is ideal for someone who can balance empathy, accuracy, and efficiency in a fast-paced service environment. The person in this role will help create a positive experience through thoughtful problem-solving, clear communication, and strong collaboration with financial aid and support teams. Responsibilities: • Respond to inbound inquiries and assess each student’s situation to provide accurate guidance aligned with university policies and service standards. • Conduct outbound outreach to students and learners to address account needs, encourage next steps, and support collection-related follow-up efforts. • Partner with Financial Aid Advisors on daily activities, ensuring student records, account details, and related documentation remain current and complete. • Explain financing approaches, payment methods, and policy considerations so students can make informed decisions about their accounts. • Process payments and complete supporting administrative steps with a high level of accuracy and attention to detail. • Monitor call volume and service queues while maintaining productivity goals for both incoming and outgoing communications. • Work closely with the Financial Aid Support Team to identify recurring concerns, investigate root causes, and share insights that improve the student experience. • Contribute to a collaborative team culture by participating in coaching conversations, team discussions, and cross-functional support efforts. • Use reporting tools and performance data to track results, recognize trends, and support continuous improvement initiatives.
2026-08-06T00:00:00Z

FAST Advisor Job in Chantilly, VA | Robert Half