We are looking for a FAST Advisor to support students and learners by delivering responsive service and clear guidance on payment-related questions, financial aid topics, and university policies. This contract-to-permanent position is based in Virginia and is ideal for someone who thrives in a high-volume customer service environment while balancing empathy, accuracy, and results. The person in this role will work closely with financial aid teams to resolve concerns, document interactions, and help create a positive experience for every student engagement. Responsibilities: • Respond to inbound inquiries and conduct outbound outreach to assist students and learners with account questions, payment options, and next steps. • Provide individualized support by identifying each caller’s needs and recommending solutions that align with university procedures and service standards. • Partner with Financial Aid Advisors on daily support activities, including documenting cases, updating records, and helping move student issues toward resolution. • Handle payment processing tasks accurately and complete related administrative steps in accordance with established guidelines. • Participate in collection-related calling efforts to encourage timely action on outstanding balances for current and former students. • Monitor call activity and queue demands while meeting performance expectations for productivity, responsiveness, and service quality. • Collaborate with teammates and cross-functional partners to share feedback, contribute to discussions, and strengthen the overall student experience. • Track recurring student concerns, identify patterns behind issues, and work with support teams to help address root causes. • Use reporting tools and performance data to monitor results, manage priorities, and support continuous improvement efforts.

• Previous experience in customer service, call center operations, or a similar student support environment. • Ability to communicate clearly and professionally by phone, while managing multi-line call activity with strong attention to detail. • Working knowledge of Microsoft Outlook and Microsoft Excel, along with accurate typing and data entry skills. • Comfortable handling sensitive and confidential information with discretion and professionalism. • Strong organizational skills with the ability to balance multiple priorities in a fast-paced setting. • Ability to work effectively both independently and as part of a collaborative team. • Sound judgment and problem-solving skills to evaluate situations and provide practical, student-focused solutions. • Familiarity with financial aid processes, payment support, or higher education policies is preferred.

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Chantilly, VA
onsite
Temporary to Hire
18.05 - 20.9 USD / Hourly
We are looking for a FAST Advisor to support students and learners by delivering responsive service and clear guidance on payment-related questions, financial aid topics, and university policies. This contract-to-permanent position is based in Virginia and is ideal for someone who thrives in a high-volume customer service environment while balancing empathy, accuracy, and results. The person in this role will work closely with financial aid teams to resolve concerns, document interactions, and help create a positive experience for every student engagement. Responsibilities: • Respond to inbound inquiries and conduct outbound outreach to assist students and learners with account questions, payment options, and next steps. • Provide individualized support by identifying each caller’s needs and recommending solutions that align with university procedures and service standards. • Partner with Financial Aid Advisors on daily support activities, including documenting cases, updating records, and helping move student issues toward resolution. • Handle payment processing tasks accurately and complete related administrative steps in accordance with established guidelines. • Participate in collection-related calling efforts to encourage timely action on outstanding balances for current and former students. • Monitor call activity and queue demands while meeting performance expectations for productivity, responsiveness, and service quality. • Collaborate with teammates and cross-functional partners to share feedback, contribute to discussions, and strengthen the overall student experience. • Track recurring student concerns, identify patterns behind issues, and work with support teams to help address root causes. • Use reporting tools and performance data to monitor results, manage priorities, and support continuous improvement efforts.
2026-08-06T00:00:00Z

FAST Advisor Job in Chantilly, VA | Robert Half