We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Salt Lake City, Utah. In this role, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining seamless communication. If you excel in a fast-paced environment and have a passion for delivering outstanding service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle incoming calls from customers, providing accurate information and resolving inquiries efficiently.<br>• Process orders and ensure data entry is completed accurately and in a timely manner.<br>• Respond to both inbound and outbound calls with professionalism and empathy.<br>• Maintain detailed records of customer interactions and transactions for reference and reporting.<br>• Collaborate with team members to address customer concerns and escalate complex issues when necessary.<br>• Deliver exceptional service by adhering to company guidelines and upholding the highest standards of communication.<br>• Monitor and follow up on customer requests to ensure resolution and satisfaction.<br>• Stay informed about company policies, procedures, and updates to provide consistent and accurate information.<br>• Assist in improving customer service processes by providing feedback and identifying areas for enhancement.
<p>Job Title: Customer Service Representative</p><p>Location: Remote (Must have a quiet, dedicated workspace)</p><p>Contract Length: 78-week contract</p><p>Schedule: Full-time; must work Mountain Time Zone hours; Overtime required, including blackout dates at month-end</p><p><br></p><p>Role Overview</p><p>We are seeking a detail-oriented and customer-focused professional to join our team as a Customer Service Representative. This role supports both internal and external customers in a high-demand environment, requiring strong organizational skills, adaptability, and a commitment to accuracy.</p><p><br></p><p>Key Responsibilities</p><p>Provide exceptional customer service related to sales, promotions, installations, and communications.</p><p>Respond promptly and professionally to inquiries from customers and internal teams.</p><p>Maintain accurate records of customer interactions, pricing, and contracts in ERP systems.</p><p>Collaborate with Accounts Receivable to resolve invoice disputes and ensure timely collections.</p><p>Prepare reports and support quality initiatives based on customer feedback and surveys.</p><p>Research and resolve customer claims and complaints in compliance with consumer laws.</p><p>Assist in developing initiatives to proactively inform and educate customers.</p><p><br></p>
<p>Are you detail-oriented and passionate about maintaining confidentiality in sensitive legal matters? We’re seeking a <strong>Billing Representative</strong> to join the Legal Correspondence Team for a <strong>6-month remote contract</strong>. The <strong>Billing Representative</strong> will manage attorney correspondence, subpoenas, and requests for patient billing records with a high degree of accuracy and professionalism. If you're an experienced <strong>Billing Representative</strong> with knowledge of medical billing and legal compliance, this opportunity could be a great fit.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review, process, and respond to subpoenas, attorney correspondence, and billing record requests in a timely and accurate manner.</li><li>Ensure compliance with HIPAA, federal/state laws, and internal organizational policies regarding the release of patient information.</li><li>Verify authenticity and completeness of legal documents before proceeding with any release.</li><li>Collaborate with internal departments to gather and deliver accurate billing records and supporting documentation.</li><li>Maintain thorough documentation of all incoming requests, correspondence, and released information.</li><li>Communicate clearly and professionally with legal representatives to clarify or update record requests.</li><li>Protect sensitive patient data and ensure confidentiality throughout all processes.</li><li>Escalate complex or unclear requests to legal or supervisory teams for resolution.</li><li>Support continuous process improvements for greater efficiency and accuracy.</li><li>Stay informed of legal and regulatory changes impacting medical billing record releases.</li></ul><p><br></p>
<p>We are seeking a friendly, detail-oriented Receptionist to serve as the first point of contact for our organization. This role plays a vital part in supporting smooth daily operations by providing consistent front desk coverage, administrative assistance, and clear, courteous communication with the public, district personnel, and partnering agencies.</p><p>The Receptionist represents the organization in all initial interactions, setting a positive and professional tone for visitors, callers, and community members. Responsibilities include answering and directing incoming calls, welcoming visitors, managing administrative tasks, and supporting internal departments with scheduling, documentation, and general office coordination.</p><p>This position requires strong organizational skills, the ability to multitask effectively, and a commitment to confidentiality and professionalism. The ideal candidate is dependable, customer-focused, and comfortable working in a public safety environment where accuracy, discretion, and responsiveness are essential.</p>
