We are looking for a service-focused Call Center Representative to support customers from our Maryland location within the Energy/Natural Resources industry. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and enjoys helping customers resolve questions efficiently. In this role, you will manage a steady flow of inbound calls, research account details across multiple systems, and create positive experiences through accurate and empathetic support. Responsibilities: • Respond to a large volume of incoming customer calls with professionalism, patience, and a solutions-oriented approach. • Guide customers through questions related to services, account details, and general support needs while providing clear and accurate information. • Use several computer programs at once to locate records, review relevant details, and complete tasks efficiently during live calls. • Address customer concerns with empathy and sound judgment to help achieve timely and satisfactory resolutions. • Record call details thoroughly and maintain up-to-date customer information within internal systems. • Partner with coworkers and cross-functional teams when issues require additional research or escalation. • Consistently work toward service goals and quality expectations established for the call center team. • Keep current on company guidelines, service updates, and industry-related information to support accurate customer communication.

• At least 1 year of recent experience in an inbound call center environment. • Minimum of 2 years of customer service experience in a fast-paced setting. • Ability to type at least 35 words per minute while accurately documenting interactions. • Comfortable working across multiple systems and applications during customer conversations. • Strong multitasking skills with the ability to manage priorities in a high-call-volume environment. • Clear verbal and written communication skills with a detail-oriented and customer-centered approach. • Flexibility to work evenings, weekends, and overtime when business needs require it. • Bilingual Spanish and English communication skills are a plus.

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Baltimore, MD
onsite
Temporary to Hire
17.1 - 22 USD / Hourly
We are looking for a service-focused Call Center Representative to support customers from our Maryland location within the Energy/Natural Resources industry. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and enjoys helping customers resolve questions efficiently. In this role, you will manage a steady flow of inbound calls, research account details across multiple systems, and create positive experiences through accurate and empathetic support. Responsibilities: • Respond to a large volume of incoming customer calls with professionalism, patience, and a solutions-oriented approach. • Guide customers through questions related to services, account details, and general support needs while providing clear and accurate information. • Use several computer programs at once to locate records, review relevant details, and complete tasks efficiently during live calls. • Address customer concerns with empathy and sound judgment to help achieve timely and satisfactory resolutions. • Record call details thoroughly and maintain up-to-date customer information within internal systems. • Partner with coworkers and cross-functional teams when issues require additional research or escalation. • Consistently work toward service goals and quality expectations established for the call center team. • Keep current on company guidelines, service updates, and industry-related information to support accurate customer communication.
2026-08-06T00:00:00Z