We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
IT Systems Engineer We are seeking an IT Systems Engineer to design, implement, maintain, and optimize our internal systems and infrastructure in a hybrid environment to ensure the stability, security, scalability, and performance of our on-premises and cloud-based IT systems. This role combines hands-on technical responsibilities with strategic planning and cross-functional collaboration. You will act as a technical lead for projects, provide Tier 2/3 escalation support, and ensure our infrastructure evolves in line with business needs. <br> This is a 5-DAY ONSITE ROLE in Atlanta GA!
We are looking for a skilled Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical assistance and support across multiple locations within Fulton County, ensuring smooth operations and resolving IT-related issues. This is a Contract-to-permanent opportunity within the local government sector, offering an excellent chance to contribute to public services while developing your career.<br><br>Responsibilities:<br>• Provide comprehensive desktop support across multiple locations, addressing hardware and software issues to maintain operational efficiency.<br>• Configure, troubleshoot, and maintain computer systems, including Apple devices, Dell technologies, and other hardware.<br>• Manage and support Active Directory environments, ensuring secure and efficient user access.<br>• Utilize Cisco and Citrix technologies to support network and remote access solutions.<br>• Implement and oversee backup technologies to safeguard data and ensure recovery capabilities.<br>• Perform configuration management tasks to ensure systems are properly set up and maintained.<br>• Collaborate with team members to resolve complex technical issues and deliver timely solutions.<br>• Conduct routine system checks and provide proactive maintenance to prevent disruptions.<br>• Document technical processes and solutions for reference and training purposes.<br>• Support database-related tasks, ensuring data integrity and accessibility.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Atlanta, Georgia. This role involves providing comprehensive IT support for restaurant locations, addressing hardware, network, and software-related issues. Strong communication skills, a proactive attitude, and a willingness to learn are essential for success in this position.<br><br>Responsibilities:<br>• Deliver timely and effective IT support to restaurant staff, ensuring minimal disruption to daily operations.<br>• Diagnose and resolve hardware, software, and network issues across restaurant locations.<br>• Maintain and troubleshoot desktop hardware, including PCs and workstations.<br>• Configure, image, and deploy desktops and laptops with Windows 10 operating systems.<br>• Manage user accounts, permissions, and security settings using Active Directory.<br>• Provide guidance and training to staff on the use of IT systems and equipment.<br>• Collaborate with team members to identify and implement solutions for recurring technical problems.<br>• Document and track support requests, resolutions, and equipment inventory.<br>• Ensure compliance with company IT policies and security protocols.<br>• Assist with the setup and maintenance of restaurant-specific technology systems.
<p>We are looking for a skilled Network Administrator to join our team in Johns Creek, Georgia. This long-term contract position offers an exciting opportunity to manage and optimize network systems while ensuring seamless operations. The ideal candidate will have a strong background in network technologies and a proven ability to troubleshoot and resolve technical issues efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain network systems, including firewalls, routers, and switches, to ensure optimal performance and security.</p><p>• Oversee user maintenance, including managing roles, permissions, and security settings for various systems.</p><p>• Create and deliver comprehensive training and documentation for end users to enhance system understanding.</p><p>• Conduct root cause analysis and resolve system issues to improve reliability and functionality.</p><p>• Coordinate carrier and customer onboarding by gathering requirements and assisting with design and testing processes.</p><p>• Test and validate system changes to ensure smooth integration and communicate updates effectively to the team.</p><p>• Manage carrier and customer contracts, including rate tables, to support pricing strategies.</p><p>• Collaborate with cross-functional teams to implement MercuryGate tools and optimize transportation management.</p><p>• Perform additional duties as required to support overall network and system operations.</p><p><br></p><p><strong><u>Onsite 5 days a week in Johns Creek, Georgia </u></strong></p>
